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True Toys Reviews

4.6 Rating 10,872 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,872 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

I emailed to say I needed to exchange a toy I bought from Bargainmax as it was faulty and have not heard anything back.
Helpful Report
Posted 9 years ago
Hi Helen, I'm really sorry about that, I have now responded to your email. Thanks, Alexander.
Posted 9 years ago
Never again sent my parcel to the wrong address.
Helpful Report
Posted 9 years ago
Hi I'm really sorry about that. Please get in touch at support@bargainmax.co.uk and we will happily resolve this for you. Thanks, Alice.
Posted 9 years ago
Not happy at all all items were broke and not able to use them
Helpful Report
Posted 9 years ago
poor quality in toys
Helpful Report
Posted 9 years ago
Hi, I'm sorry that you were disappointed with the purchase you made back in December. Please get in touch on 0333 999 8779 or support@bargainmax.co.uk and we will do our best to get this resolved for you. Thanks, Alexander.
Posted 9 years ago
I never revived my presents. Not happy at all!
Helpful Report
Posted 9 years ago
Hi, I'm really sorry about that. It seems that your parcel was lost in the post. I have issued a full refund for these items. I'm sorry for the inconvenience caused. Thanks, Alexander.
Posted 9 years ago
I'm still waiting for my parcel to turn up!!
Helpful Report
Posted 9 years ago
Hi Gemma, It seems that after three unsuccessful delivery attempts this is now being returned to us by the courier. Please get in touch at support@bargainmax.co.uk and we will happily arrange a refund or a replacement for you. Thanks, Alexander.
Posted 9 years ago
Set up instructions not in English In addition one item faulty and the top wouldn't fit into allocated slots
Helpful Report
Posted 9 years ago
Hi Steph, I'm really sorry you were disappointed with your purchase. Please get in touch at support@bargainmax.co.uk and we will do our best to get this resolved for you. Thanks, Alexander.
Posted 9 years ago
Ordered items on 14th December the due date was 16th but only half the items came. Waited in for over a week and was told it will be with you tomorrow and in the end my parcel came 24th December and was missing an item which was my sons Christmas present on the 28th I was offered a refund. Had mine and my sons Christmas ruined because of this company. Nightmare lied to, ignored and fobbed off. Never shopping with these people again!!!
Helpful Report
Posted 9 years ago
I ordered my sons chrsitmas present on 14th December and it's now 27th December and I'm still waiting. Worst company I have EVER dealt with. I do not recommend using this company unless you want your child's Christmas ruined like mine was!
Helpful Report
Posted 9 years ago
As it is now 21st dec we have still not received our goods.
Helpful Report
Posted 9 years ago
Hi Don, I'm really sorry you did not receive this parcel. It does seem that it has been lost in transit. Please get in touch at support@bargainmax.co.uk and we will happily resolve this for you! Thanks, Alexander.
Posted 9 years ago
the itea arrived broken and i have sent meany email to the company to get no responce
Helpful Report
Posted 9 years ago
Hi Christopher, I'm really sorry your order arrived damaged. Please get in touch at support@bargainmac.co.uk and we will happily resolve this for you. Thanks, Alexander.
Posted 9 years ago
We purchased 100 of one particular item and when we opened up the boxes we saw that we were short changed by 11. All nicely wrapped up and we have never had an issue with Bargain Max before this. Very disappointed. Somebody with sticky fingers in despatch? Or maybe they just ran out of stock and decided to charge us the full whack for 100 and sent us what they had and they knew they were short changing us? Be careful, check the items as soon as they arrive and count each and every one of them.
Helpful Report
Posted 9 years ago
Hi, I'm really sorry about that! Please can you email us with your name and order details at support@bargainmax.co.uk and our customer service team will resolve this for you. Thanks.
Posted 9 years ago
Not happy at all....you sent me a cheap copy of the game Speak out! The reason I could tell is looking at the one you sent and my friends (from Argos) side by side, mine is faded colours not very bright, cheap cardboard box too compared to my friends. Don't trust this seller!!!
Helpful Report
Posted 9 years ago
Hi, please can you contact us on support@bargainmax.co.uk and we will resolve this matter for you. I can assure you, this is a genuine Hasbro item. Thanks, Adam.
Posted 9 years ago
Packaging of products crushed and stained. To return products I would have to pay more postage, I would not recommend shopping here.
Helpful Report
Posted 9 years ago
Hi, I'm so sorry about that! Please can you send pictures of the damage to support@bargainmax.co.uk and we will resolve this for you.
Posted 9 years ago
The items I ordered were basically put in to a box that was clearly not fit for purpose. Other than the box being quite badly battered the box could not be closed properly so brown tape with a little clear sellotape had been used to try and close the box. It was terribly done with large enough holes to take some of the smaller items out through the holes in the tape!! I have pictures of how it arrived in store. I was sat in the back office and heard the courier driver mention who badly damaged the box they were delivering was amd would need checking thoroughly and went out to check when I heard it was my mine. I'm quite frankly shocked and have never seen anything like it before. All of the items seemed ok with the exception of a Paw Patrol item where the cardboard packaging was damaged and seemed like it had also got damp at some point as it was all curled.
Helpful Report
Posted 9 years ago
I'm so sorry about that! Please can you contact us on support@bargainmax.co.uk with pictures of the damage and we will have this resolved for you.
Posted 9 years ago
Ordered orbeez mood lamp that was £9.99 n was sent the cheaper one which was £8.99 n when I emailed them they said price keeps changing. Not going to buy anything from here. Liar n not reliable
Helpful Report
Posted 9 years ago
I made an order that was nearly £50 worth so therefore Free delivery estimated 2/4 days I've contacted them via email with no response ! As my items have not arrived in the estimated time ! Very disappointed as the reviews for this site was all good ????????????????
Helpful Report
Posted 9 years ago
Game not in English at all,can't give as present,website should of shown a picture of what you actually get Would'nt buy again,cheap for a reason .
Helpful Report
Posted 9 years ago
Ordered next day delivery didn't recieve next day email sent no reply to apologise. Ruined the occasion as never arrived on time. Good price but zero customer service and the boxes were tattered probably why such cheap price
Helpful Report
Posted 9 years ago
Still awaiting delivery for an order made over 2 weeks ago!! Money has been paid. No idea when parcel will arrive if it does!
Helpful Report
Posted 9 years ago
True Toys is rated 4.6 based on 10,872 reviews