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True Toys Reviews

4.6 Rating 10,873 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,873 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

I ordered Thomas Minis pack of 3, I ordered 2 at random, expecting them to be different packs. They weren't. I contacted customer services to ask why I was not sent 2 different packs and got a rather snotty and unhelpful response. I was not offered a replacement pack, or any advice on how to return one of the packs. First and last time I'll be shopping with Bargain Max.
Helpful Report
Posted 8 years ago
Delivery late no updates from online tracking just told from bargain max to keep waiting 24 hrs even after expected delivery date. Delivery should have been by Thursday Friday evening tracking updates Saturday evening they try to deliver.
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Posted 8 years ago
15 days after I ordered on standard delivery (2-4 days) and I am still waiting for my order. The tracking gives no information other than shipped.
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Posted 8 years ago
Undelivered, no update. Don't use Hermes they are awful.
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Posted 8 years ago
Awful. Toy broke within 2 weeks.
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Posted 8 years ago
Item which was Playmobil arrived and the box felt damp and one end of the box was open. Not great considering I was giving the item as a gift.
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Posted 8 years ago
i could not change delivery address so that the order would go to London for my grandaughter"s birthday. I emailed and explained about the address change. I was promised this would happen.. Therefore her birthday present was late and I felt very let down,,, Why do people make promises then let people down?
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Posted 8 years ago
Item was dirty and box was damaged. Won't be shopping with you again.
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Posted 8 years ago
Probably the worst website online, the checkout button doesn't work and the also got hacked a few months ago where hackers got money out my bank account Don't be fooled with their fancy awards because they are poor
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Posted 8 years ago
I ordered a lip balm making kit for my neices birthday. The box had so much packaging on top of the box that it got squashed. The box was not in great condition and definitely not what I would want to give as a gift. I emailed to complain and see if the situation could be rectified. I have since received 2 emails to ask me to write a review but no response to my complaint.
Helpful Report
Posted 8 years ago
absolutely gutted after read so many good thins about this company I though I would place and order and the payment has come out of my bank yet they are saying they want me to complete my order which I have because they have taking payment left a load of emails and not one person has responded to the email they were Christmas present for my 2 daughters.
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Posted 8 years ago
The toy is in a foreign language which it definitely does not state on the description!
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Posted 8 years ago
Ordered a chuckle ball and it doesn't work.
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Posted 8 years ago
I've just bought a chuckle ball from you and it's only lasted a week! Absolute waste of money!!
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Posted 8 years ago
This was the worst online service I've ever used. £4.99 for next day delivery only for UPS to take it to take it to one of their collection points (not the one closest to me I might add) and no note through the door to tell me where I could collect my parcel. It took raising a dispute with Paypal to get more tracking information. After all that the strap on the bag has started to fall off after 4 days of use
Helpful Report
Posted 8 years ago
The toy I had bought had been opened. The box looked old and the sides of the box and the toys inside had been Sellotaped. I would have communicated with you but I needed the present for a party the next day. I was very embarrassed to give this present.
Helpful Report
Posted 8 years ago
Hi! I'm really sorry about that. Please get in touch at support@bargainmax.co.uk and we will do our best to come up with a resolution for you! Thanks, BargainMax Customer Care Team.
Posted 8 years ago
Oh dear the Scrabble game ordered as a present arrived safely but the tiles have illegible numbers. The fun of Scrabble is to add up your points. I wan t to return this, but how?
Helpful Report
Posted 9 years ago
Payed for next day delivery for a first birthday present two days later still not received! Fobbed off on the phone absolutely disgusting I want this sorting and I want the item I payed for!!
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Posted 9 years ago
I have not yet received the Jenga I ordered for my grandsons birthday.
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Posted 9 years ago
Hi Jane, I'm sorry you did not receive this. I have sent you an email so we can resolve this for you. Thanks, Alexander.
Posted 9 years ago
Item never arrived.
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Posted 9 years ago
True Toys is rated 4.6 based on 10,873 reviews