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True Toys Reviews

4.6 Rating 10,861 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,861 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Really disappointed. So small and extremely flimsy.
Helpful Report
Posted 7 years ago
Sold me a half missing display it has scratches all over and missing pieces I have one upset child this morning I will never order from this company again
Helpful Report
Posted 7 years ago
Terrible, I still haven’t received my order almost two weeks later due to the awful service that is Yodel and I’ll be seeking a full refund. If I could of given lower than 1 I would have. Very unsatisfactory.
Helpful Report
Posted 7 years ago
Very poor quality and cheap toys
Helpful Report
Posted 7 years ago
Good product but delivered and left outside door in rain so box destroyed such a disappointment for grandsons Chriatmas
Helpful Report
Posted 7 years ago
I still havnt received my parcel as it went to the wrong address and No one is doing much to help
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Posted 7 years ago
Quick Delivery. But product was very bad. Brought 300 foam wands for Scout Fundraising. 37 unsalable from what we opened, 16 returned did not work / loose connections. 95 sold, so 50 out of 150 broken. Word spread and no one else brought, have sold 250 - 300 for the past 3 years. Scout fundraising and reputation severely tarnished for future years. offered refund (I assume on all returned) but does not help the person we are fundraising for, or those in the future. Bearsted Scout Group
Helpful Report
Posted 7 years ago
Used a ridiculously large amount of packaging, what a waste.
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Posted 7 years ago
I received 2wrong items and was offered 10 percent discount which makes no sense as I've been sent 2lower priced items since then I've had no response even though I have tried several times to contact this company very disappointed with the products and the customer service
Helpful Report
Posted 7 years ago
Not at all impressed bought a talking Olaf for my daughters birthday and it doesn't even work changed the battreys and still nothing.
Helpful Report
Posted 7 years ago
I still haven't got my parcel and no one has contacted me I want the items I ordered or a refund
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Posted 7 years ago
The Disney Mickey Musical train does not move when wound up. Disappointing.
Helpful Report
Posted 7 years ago
Funny how my review has never appeared. You obviously only print 5* reviews
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Posted 7 years ago
Bought Batman vs Killer Croc statue. Two fins on Batmans glove are missing from statue. It's clearly been returned as the broken fins have been touched up either by it's previous owner or Barginmax. I'm gutted because it cost £82
Helpful Report
Posted 8 years ago
You won’t reply to my emails and still haven’t refunded me !! Your customer service is appalling !!
Helpful Report
Posted 8 years ago
If I could rate lower I could. No one should ever shop here. Purchased Disney cars as a gift for a child. They advertised the cars and packaging online yet cars they sent were in totally different packaging. Packaging that is not how official merchandise is presented for sale. One of the cars had been sent to me already opened and one had been opened then sellotaped back together. This makes me question the authenticity of the product. I will not unintentionally support the counterfeit trade. Furthermore if the packaging is not the official packaging then how can consumers trust that these have been through any (let alone adequate) safety checks. The company made no effort to address the issue that the were falsely advertising these products and that the ones I received were different. They made no effort to address my concerns at all. I sent these back so I could get my money back. The company sat about twiddling their thumbs for well over three working days after receiving the parcel back on a Sunday. They ignored my email to chase this up and it was only when I opened a PayPal case that they eventually responded. Refund had not yet been received but I will escalate as a claim if need be. Relieved I paid via PayPal. Will also be looking into contacting trading standards regarding the false advertising.
Helpful Report
Posted 8 years ago
I would give a zero if i could. Ordered an item from them but had to return it they said that was fine. Sent it back without even opening the content. Didn't refund me. Asked them to refund me. No response. Opened a paypal complaint they sent pictures of the item broken saying it arrived damaged. Which was clearly a lie as the pictures they sent were of an item missing the base (which as the item wasn't even opened did the base magically disappear?!) Also the inner box holding the item crushed to bits but the outer box the parcel was packed in was in perfect condition when i told them they were lying and pointed these facts out got a generic "if the item arrives damaged we don't have to pay you" ignoring all my points when they clearly took pictures of an item that was not even the item i sent them. DISGUSTING. LYING. I've reported them to officials and will never use this company again. I will not stop til i receive my refund and they should be ashamed of themselves.
Helpful Report
Posted 8 years ago
Paid for next day delivery for my sons birthday did not receive the item.
Helpful Report
Posted 8 years ago
I Wouldn’t recommend this company to anyone, false advertising a toy they don’t even sell send you one you didn’t even order Avoid
Helpful Report
Posted 8 years ago
I Wouldn’t recommend this company to anyone, false advertising a toy they don’t even sell send you one you didn’t even order Avoid
Helpful Report
Posted 8 years ago
True Toys is rated 4.6 based on 10,861 reviews