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True Toys Reviews

4.6 Rating 10,861 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,861 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Wrong item sent. After reading previous reviews it became apparent that if I returned the item there was a high chance that the refund would not be forth coming as this appears to have happened numerous times before. As such I opted for a 20% refund rather than lose both the item and the money but am stuck with an item I didn't really want. To make matter worse Bargain Max are still advertising the item that they failed to send me!! Absolute joke of a company. This is obviously a ploy by Bargain Max to get rid of unwanted stock and make some money in the process! At other people's expense. Disgusting service. At the very least I should have been contacted before the item was sent to see if I wanted the alternative and a full refund offered at their loss when they chose to send the wrong item without contact which wasn't suitable. Will never use again and would not recommend to anyone. Would have scored a zero if possible
Helpful Report
Posted 7 years ago
Hi there, I'm sorry about that! I have issued you a full refund for this item. Please keep or dispose of the item as you see fit. Bargainmax Customer Care
Posted 7 years ago
The product we bought was clearly second hand. It was sold as new but was worn, scuffed, and had patterns scratched into it. Utterly disgraceful. I was promised a full explanation of how this happened which unsurprisingly hasn’t happened. Buyer beware, use these charlatans and you might just get some second hand tat.
Helpful Report
Posted 7 years ago
Hi, I'm really sorry about that. A member of our quality control team is looking into this to ensure it doesn't happen again. In the meantime, this order has been refunded in full. We're really sorry for any inconvenience caused here. Thanks, BargainMax Customer Care Team.
Posted 7 years ago
I ordered lost kitty toys that retail usually at around £5. Bargain max had an offer of under £3 so I ordered 7 of them. It was a reward for some great work my daughter had done in her drama club. She was so exited and kept asking when it would come. Hermes courier service tracking just kept showing delayed by 24 hours with no indication on when it would arrive. Our parcel never arrived. It took me to open a Dispute with PayPal to get an email back from Batgaunmax, then they were very helpful and provided a refund. I won’t be using them again though as my daughter is so disappointed she didn’t get her toys she had been waiting ages for. I don’t know if the error had been bargainmax or Hermes I just know that we didn’t get our order. Very disappointed
Helpful Report
Posted 7 years ago
Hi, I'm really sorry about that. We had opened an investigation with the courier locate this parcel, as discussed, this has now been refunded. I'm sorry for the inconvenience caused. Thanks, BargainMax Customer Care Team.
Posted 7 years ago
I bought the thomas bucket trackmaster track for my son so that we could extend on the trackmaster track he already has. The description said that it would be compatible but unfortunately it is not they do not fit together. I am very disappointed with my purchase and feel that I have wasted my money as I need to purchase another track that will fit. This was my first purchase from bargain max and unfortunately my last.
Helpful Report
Posted 7 years ago
I got this for one of my friends little girls and it doesn’t even work. We have tried different batteries, done everything that the instructions tell you to and still doesn’t work.
Helpful Report
Posted 7 years ago
This has still not arrived? Please ovum’s someone contact me regarding my order. Thank you
Helpful Report
Posted 7 years ago
Hi, I'm really sorry about that. Please get in touch with us on support@bargainmax.co.uk and we'll be happy to look into this for you! Thanks Alice.
Posted 7 years ago
Lowest quality things
Helpful Report
Posted 7 years ago
Just opened for birthday present didn’t work great
Helpful Report
Posted 7 years ago
Delivery was prompt but the item sent was faulty. When I raised my concern through PayPal you were not very forthcoming and not very helpful. I have to say for that reason I will not be using yourselves again.
Helpful Report
Posted 7 years ago
Not recommended as complaining about damage box (due to poor delivery company) and lack of communication
Helpful Report
Posted 7 years ago
Hi Jowita, I'm really sorry you were disappointed with the product you received. I can't seem to find any communication with you. We'd love a chance to resolve this for you, please feel free to reach out to us on support@bargainmax.co.uk and we'll get back to you straight away! Thanks, Alexander.
Posted 7 years ago
I ordered presents for my sons birthday over a week ago and still not here so I’ve had to pay out more money to get them elsewhere so he has them I tracked the parcels and it said they tried to deliver when no one did and now it’s on its way to a courier where it has been for the last 4 days!
Helpful Report
Posted 7 years ago
I bought a present for my daughter’s birthday and unfortunately I couldn’t give it to her in time because your delivery was “incompetent”. I also paid extra for next day delivery, therefore I’m not happy at all with your service.
Helpful Report
Posted 7 years ago
Hi, I have looked into your complaint and i can see Yodel did attempt delivery on the Saturday and had left a calling card. Thanks, BargainMax Customer Care
Posted 7 years ago
The Velcro came off and the materials are very poor quality
Helpful Report
Posted 7 years ago
Terrible service I will never order from you again
Helpful Report
Posted 7 years ago
Hi, I can't seem to find a record of your order. Please get in touch with us at support@bargainmax.co.uk and we'll happily try and resolve any issues, Thanks, BargainMax Customer Care Team
Posted 7 years ago
I did not receive my items. Still awaiting more information from customer services since before Christmas. I understand the busy period but I’m not overly happy.
Helpful Report
Posted 7 years ago
THIS PRODUCT IS FAKE! I have watched several different videos and the real versions do not talk, the real versions come with certain extras that this did not have... I will be writing a complaint and demanding a refund!!
Helpful Report
Posted 7 years ago
Did not even receive my item!
Helpful Report
Posted 7 years ago
Items were ordered a week before Christmas and didn't arrive until after Christmas due to two failed deliveries when we were actually home waiting for them, Hermes lied about delivering them. When they did arrive the box was heavily damaged luckily the toys inside were ok. Toys are great but delivery really lets the company down.
Helpful Report
Posted 7 years ago
Never received my toys which was really awkward as had the WWF ring with no wrestlers. Hermes website says my delivery is still at depot Lesson to be learnt , buy at shops
Helpful Report
Posted 7 years ago
Never received any of my items despite emailing information as requested I have never had a reply.
Helpful Report
Posted 7 years ago
True Toys is rated 4.6 based on 10,861 reviews