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True Toys Reviews

4.6 Rating 11,127 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,127 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Have previously used bargain max and have had no issues so decided to use again. Ordered on 1/7 and still waiting for my order. It was a paddling pool which I really wanted before the heat were currently experiencing. Evri have lost it. Told them it was lost. They emailed back 3 days ago saying to wait and see while they escalate it with evri (despite it not moving from evri warehouse since 5th July) and will be in touch in 2 days. Asked for a replacement to be sent out yesterday but not heard anything more. Very disappointed and ended up buying elsewhere.”
Helpful Report
Posted 1 year ago
Hi Jennifer, Thank you for taking the time to leave your review. We’re truly sorry to hear about the frustration and disappointment caused by the delay of your parcel, this isn’t the experience we aim to provide. We appreciate your patience and understanding whilst we were looking into this and are glad to see that this has now been resolved. Please don't hesitate to reach out should you require any further assistance. Many thanks, Londnai
Posted 1 year ago
“We received the item and at a great price. One star lost as the page stated it would be delivered a lot quicker than it was, took a week in total to arrive. Thankfully we were able to receive the delivery when it arrived so all good but something about be aware of for future.”
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Posted 1 year ago
“My experience is dreadful . Stressful. . All I've dome is email bargain max and evri delivery.. about not receiving my parcel which was a present for my 3 yr old grandson who now is gonna be very upset not receiving his bike. Now i will have to try and buy a smaller gift... .All I've had I'd 4 different stories why my parcel hasn't been delivered.. its absolutely disgusting”
Helpful Report
Posted 1 year ago
Hi Yvette, Thank you for taking the time to leave your review. I'm sorry to hear about the frustration and disappointment caused by the delay of your parcel. I'm glad to see that this has now been resolved. Should you require any further assistance, please do reach out. Many thanks, Londani
Posted 1 year ago
“Quality on this kitchen is really poor quality mdf type so any knocking/ bending it breaks, this was a birthday present for my daughter, some of the pieces weren’t cut correctly so I have 1 piece missing as it was cut out of the other side. Really upset with this as the other reviews were good, I’m just glad I didn’t pay full price. The only party that is cute is the magnetic fridge and the accessories/ ice cube on the fridge, Would not recommend this sadly.”
Helpful Report
Posted 1 year ago
Hi Laura, Thank you for taking the time to leave your review. I'm sorry to hear that your item is not as expected, that’s not the experience we want for our customers, and we understand how frustrating this must be. We have sent you an email directly as we would like to get this resolved for you promptly. When you have a moment, could you kindly check your inbox and get back to us at your earliest convenience? Many thanks, Londani
Posted 1 year ago
“unfortunately i did not recieve my item that i had ordered for my sons birthday . Very dissapointed. The delivery company failed to deliver my parcel TWICE ! The first time it was not recieved at the warehouse, dispite them sending me a 2 hour delivery slot to wait in , then the second time it was not scanned and wasnt loaded onto the lorry - again i had recieved a 2 hour delivery slot . So both occasssions i ahd waited in as per my text message the night before. Had to chase on both occassions, after they didnt turn up. The delivery company in question are called DX - terrible customer service and not apologetic. I wasnt prepared to wait in for a third attempt, so asked them to return my parcel to BargainMax. Also asked for a member of the management team to call me the following day , sadly didnt get this call either. First time using both BargainMax and DX and i dont feel that i will be using again or be recomme”
Helpful Report
Posted 1 year ago
Hi Natasha, thank you for taking the time to leave your feedback, and once again, we're truly sorry for the issues you experienced with your delivery. It was good to speak with you over the phone, and I appreciate you sharing more details with us directly. We understand how frustrating this situation has been, particularly as the order was intended for your son’s birthday. We value your feedback and sincerely hope we’ll have the opportunity to provide you with a much smoother experience in the future. Warm regards, Grace
Posted 1 year ago
“Excellent service with quick delivery, no issues at all”
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Posted 1 year ago
“Received 1 correct item and 1 wrong item, got a partial refund for the wrong item but would have liked the correct item.”
Helpful Report
Posted 1 year ago
Hi Jessica, thank you for leaving a review, and we’re sorry again for the mix-up with your order. We’re glad we were able to resolve this with a refund, but we completely understand that you would have preferred to receive the correct item. We’ll continue working to improve our picking and packing process to avoid this in the future. If there’s anything else we can assist with, please don’t hesitate to get in touch. We are always here to help. Kind regards, Grace
Posted 1 year ago
“Terrible quality products with a very bad refund service where a form is expected to get filled out terrible company”
Helpful Report
Posted 1 year ago
Hi Faisal, Thank you for your feedback, and we're sorry to hear about your experience. Following our recent phone conversation, we're currently awaiting your feedback so we can move forward with resolving the issue. Please don’t hesitate to get back in touch when you're ready — we're here to help. Kind regards, Grace
Posted 1 year ago
“Ordered 3 items and only 1 turned up. Items were sent out separately which is fine but I am still waiting on a refund for the goods I haven’t received, the tracking clearly shows on evri the goods were returned to sender.”
Helpful Report
Posted 1 year ago
Hi Jacqueline, thank you for leaving a review, and we’re sorry for the inconvenience caused. I attempted to contact you by phone, but was unable to reach you, so I’ve sent an email regarding your refund. Please check your inbox or spam folder, and feel free to get in touch if you need any further assistance. Kind regards, Grace
Posted 1 year ago
“Great pool arrived early many thanks the kids love it.”
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Posted 1 year ago
“Lovely bag very quick delivery”
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Posted 1 year ago
“Ordered a dolu slide which was a really good price. I was very skeptical about ordering but to be honest I'm glad I did. I was not sent an confirmation following the order which was alittle strange but I called up the company and the comfirmation was sent with no issues. The slide arrived ontime and with no issues. The kids love it.”
Helpful Report
Posted 1 year ago
“Great online shopping experience. Great value products too.”
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Posted 1 year ago
“Cute item quick delivery”
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Posted 1 year ago
“Very nice gift for a 4y old!”
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Posted 1 year ago
“Great price, delivered quickly”
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Posted 1 year ago
“A lovely pool. I was skeptical at first as I ordered a different make one from another retailer which was the same as this and it had a massive hole so I wasted alot of water having to empty it. The kids love this but I'm not sure how long it will last because of the stitching around the bottom. If you accidentally stand on it when getting in or out of the pool, you can hear a creaking noise like it will become detached. Fingers crossed it won't! Brilliant size for 2 older children and 2 adults!”
Helpful Report
Posted 1 year ago
“Purchasing was very easy via the website and the product arrived quickly. Communication was very good througout including the delivery couriers. The product was very good quality and we thought the pricing very reasonable. Thank you.”
Helpful Report
Posted 1 year ago
“Ordered a bike for granddaughter on Friday paid next day delivery and got it on the wed her birthday was on the Monday so it was 2 days late how do you explain to a 5 year old her bike hasn't come I did send a message to yourselfs but no reply I'm still not happy and still no refund for next day delivery we were going to a park for her to ride the barbie bike instead I had nothing to give my granda”
Helpful Report
Posted 1 year ago
Hi Helen, Thank you for taking the time to share your experience. I’m truly sorry to hear that your order didn’t arrive as scheduled via our Next Day Delivery service, we understand how disappointing that can be. We strive to deliver on time, and it’s clear we missed the mark here. I can assure you that we take such issues seriously and that we’re actively working to prevent this from happening again. Your feedback is incredibly valuable, and we’re grateful you brought this to our attention. I tried ringing you, but was unable to reach you. I've sent an email and I hope that that goes a way in making things right. We hope you’ll give us another chance to provide the smooth experience you deserve. If there’s anything else we can do to make this right, please don’t hesitate to reach out. Many thanks, Londani
Posted 1 year ago
“I bought a slide and kitchen very good products awesome”
Helpful Report
Posted 1 year ago
True Toys is rated 4.6 based on 11,127 reviews