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True Toys Reviews

4.6 Rating 11,128 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,128 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Decent for the price but the top of the poles need better coverage the yellow plastic toppers loose keep coming off my little boy cut his finger on them so I had to tape the top off the poles then add the yellow plastic covers on top other then that issue it's a good trampoline good size for my 4 year old he lov3s it and fare price bargain just make sure to tape top of the poles”
Helpful Report
Posted 1 year ago
“I found the boardgame I was looking for here at the best price. It arrived very quickly, in perfect condition and carefully packaged. I'm very happy with the game and the service.”
Helpful Report
Posted 1 year ago
“Easy to use, quick delivery and very good price.”
Helpful Report
Posted 1 year ago
“Evri (always terrible) were delayed like they always are - but very helpful agent at bargain max escalated the delay and got it delivered late at night so birthday wasnt missed.”
Helpful Report
Posted 1 year ago
“Item arrived with quite fast delivery..And exactly as described,found this website to be good selection of items at a reasonable price.I have not opened as is gift -Thankyou.”
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Posted 1 year ago
“Sent out a different product then they advertised and the instructions where poor on the parts list it said spare parts and listed the parts needed for every variation of the product received not just the version I ordered”
Helpful Report
Posted 1 year ago
Hi Adam, Thank you for your feedback, and we're sorry for the confusion caused by the product you received and the unclear instructions. We understand how frustrating that must have been. We’ve since addressed this issue and appreciate you working with us to get it resolved. Your input is helping us improve both our listings and instruction materials. If you have any further questions or need support in the future, we're always here to help. Best regards, Grace
Posted 1 year ago
“Purchase easy, straight forward and efficient. Downside delivery service with Evri. Received notice of delivery an hour before delivery and was out. Read the text message they sent and requested ‘safe place’ to leave (back enclosed garden (easy access) and leave against conservatory doors. They ignored this request and left it on the open driveway for all to see. What made it worse it had been sent out Without any additional wrapping by yourselves And the pictures of the children’s House was on both sides of the manufactures box. Hence all could see what was inside. Put aside evris laziness and lack respect for customers, I was very surprised you would send out an item without additional privacy (and to protect ) wrapping.”
Helpful Report
Posted 1 year ago
Hi Carmel, Thank you for your review and for sharing your experience, including the photo — we really appreciate the feedback. We’re pleased to hear the ordering process was smooth and efficient, but we’re truly sorry about the delivery experience and the lack of discretion in the packaging. While we do rely on couriers to follow delivery instructions, it's clear in this case your safe place request was not respected, which is understandably frustrating. We also take your point about the packaging seriously. While some items are shipped in the manufacturer’s original box to avoid excess waste and speed up delivery, we fully recognize that additional wrapping for privacy and security — especially with children's items — is important. Your feedback has been passed to our packing team for review, and we’re looking into how we can improve this going forward. Thanks again for taking the time to share your thoughts. If there’s anything further we can do to help, please don’t hesitate to get in touch. Best regards, Grace
Posted 1 year ago
“Not good still ain't got back to my emails bought this for my grandson back in July no refund or new playhouse”
Helpful Report
Posted 1 year ago
Hi Natalie, thank you for your review. I’m really sorry to hear you haven’t had a response — we’ve looked into it but couldn’t find any record of your email on our end. We’ve reached out to you directly now, so please feel free to reply at your convenience so we can assist you and get this sorted as quickly as possible. Thanks for your patience, and we look forward to hearing from you. Best regards, Grace
Posted 1 year ago
“The goods arrived exactly as described. Perfect quality. I will 100% buy from this store again. Thank you”
Helpful Report
Posted 1 year ago
“They sent me the wrong item. Still awaiting a resolution.”
Helpful Report
Posted 1 year ago
Hi Sean, thank you for your feedback. We're sorry for the mix-up with your order and for the frustration this has caused. We understand how disappointing it is to receive the wrong item. We’ve already reached out to you directly to resolve this and are working to make things right as quickly as possible. If there’s anything further you need or if you have any questions, please don’t hesitate to reply to our message or contact us again. Thanks for your patience, Grace
Posted 1 year ago
“Cheapest price i found,delivery was quick,would recommend”
Helpful Report
Posted 1 year ago
“I had a very frustrating experience with this company. When I contacted customer service over the phone, the staff were unhelpful and lacked basic courtesy. It took a lot of time and effort on my part just to get a refund for a service/product that didn’t meet expectations. While they did eventually process the refund, there was no goodwill gesture offered to make up for the poor service — something that could have shown they value their customers and encouraged me to return. Sadly, based on this experience, I won’t be using them again and can’t recommend them to others.”
Helpful Report
Posted 1 year ago
Hi, thank you for leaving a review. We're truly sorry to hear about your frustrating experience and the difficulties you faced in getting your refund processed. This is not the level of service we aim to provide, and we regret that we fell short in your case. Please rest assured that we’ve reached out directly to address your concerns and to see how we can make things right. Your feedback has been shared with the relevant teams for internal review, as we’re committed to improving and ensuring a better experience for all our customers. We genuinely appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Grace
Posted 1 year ago
“Very pleased with my product , will be shopping again , quickly delivered 😀”
Helpful Report
Posted 1 year ago
“Quality toya at reasonable prices.. delivery is great, on time and fast.”
True Toys 5 star review on 20th July 2025 True Toys 5 star review on 20th July 2025
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Posted 1 year ago
“Another fantastic price and perfectly packaged goods!”
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Posted 1 year ago
“Fasts delivery, great products have bought a few times from here and they have never disappointed.”
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Posted 1 year ago
“Ordered a birthday present I explained this to them and was told it would be here on the Friday and the courier didn’t even receive it until the Friday I’ll never use this place again”
Helpful Report
Posted 1 year ago
Hi Nicky, Thank you for your feedback and for bringing this to our attention. We sincerely apologise for the delivery experience and understand how frustrating this must have been, especially with it being a birthday gift. We're glad this has since been resolved, and please know we take all feedback seriously as it helps us continue to improve our service. — Grace
Posted 1 year ago
“Great pens. Almost as good as promarkers, but less expensive.”
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Posted 1 year ago
“Good bike fast delivery”
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Posted 1 year ago
“Great prices, good range and many offers.”
Helpful Report
Posted 1 year ago
True Toys is rated 4.6 based on 11,128 reviews