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True Toys Reviews

4.6 Rating 11,128 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,128 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Fast and efficient, toys good quality”
Helpful Report
Posted 1 year ago
“Competitive price and delivered in a timely manner”
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Posted 1 year ago
“I am very impressed with this company had good communication and delivered very quickly at the precise time stated and of extremely good value”
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Posted 1 year ago
“I am absolutely thrilled with the Huffy Disney Frozen Bike for my grandaughter. Originally ordered from Halfords on 7/6/25 (because I hadn't heard of Bargain Max). Halfords failed to deliver & Bargain Max not only delivered swiftly but were £35 cheaper!! I'm still waiting for my Halfords refund of £160 which was promised to be in my account by 20/6/25 but as of 22/6/25 still hasn't been received. My grandaughter is having enormous fun with her new bike while the weather lasts. Thank you Bargain Max!”
Helpful Report
Posted 1 year ago
“I'm still waiting for my parcel. It's been two weeks now and no sign. We've missed the birthday it was meant for. Not impressed.”
Helpful Report
Posted 1 year ago
Hi Christine, Thank you for taking the time to leave a review. I'm sorry for the frustration caused by the delay of your parcel and any inconvenience this may have caused, especially considering that this parcel was meant for a birthday. We would like to make this right and have sent you an email. Your satisfaction is important to us and we look forward to your response in order to get this resolved promptly. Warm regards, Londani
Posted 1 year ago
“Delivered exactly on time at a very reasonable cost”
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Posted 1 year ago
“Happy with purchase. One item not working and replaced immediately”
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Posted 1 year ago
“Everything was well packed delivered on time as as specified”
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Posted 1 year ago
“Prompt delivery , quality product”
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Posted 1 year ago
“Item didn’t turn up unfortunately, this has nothing to do with Bargain Max. Unfortunately where I live I have had a few awful Everi experiences. It didn’t say who the courier was when ordering so when I had the email that Everi had the parcel I switched the delivery to a local drop off point shop. Every still managed to mess that up. So called Bargain Max who refunded me straight away. I was really impressed that I called and got to speak to an actual person and how easy it was. The parcel was sent back, however when I ordered the same thing I realised Bargain Max was on Amazon! Although slightly higher priced understandably. I was happy to buy through them and Amazon delivered it. The lad I spoke to on the phone was lovely and really helpful. I wasn’t in the best of moods with an upset 4 year old who had been asking every day where his Hulk toy was. It was a reward for doing so well with multiple things and at his age he didn’t understand. So thank you for being on Amazon on this occasion and thank you to the lady I spoke to on the phone. Really impressed it wasn’t a robot, an actual person goes a long way! Thank you!”
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Posted 1 year ago
“Excellent service. Delivered as advertised and on time. I will recommend them.”
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Posted 1 year ago
“Excellent service with speedy delivery & good communication. I’ll certainly keep this company in mind for wooden gifts for my two great-grandchildren but Christmas is sorted already!”
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Posted 1 year ago
“Thank you so much for delivering my order. Very happy with product.”
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Posted 1 year ago
“Very good product and quality it came early and I would recommend anyone to buy this product of this seller”
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Posted 1 year ago
“love this site great bargins”
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Posted 1 year ago
“The item I bought wasn’t what was shown! The chute said it was from 3+ but when I recieved it , it was 24+ so it’s smaller than it shows.”
Helpful Report
Posted 1 year ago
Hi Lyn, Thank you for your feedback, and we're sorry to hear about the confusion regarding the item you received. I have reached out to you to help resolve this and would appreciate the opportunity to put things right. It’s important to us that the product matches your expectations, and resolve this at your earliest convenience. Kind regards, Grace
Posted 1 year ago
“Very good and fast delivery”
Helpful Report
Posted 1 year ago
“Not happy at all my sons bike arrived too late for his birthday. Then when it did come there were parts missing.and then the company wasn't get back to us so its boxed up doing nothing.”
Helpful Report
Posted 1 year ago
Hi Stacey, Thank you for leaving your feedback. We're very sorry to hear about your recent experience and completely understand your disappointment, especially given the timing around your son's birthday. We attempted to contact you on Friday, 13/06, but were unfortunately unable to reach you. We also followed up with an email on the same day and are currently awaiting your response so we can arrange a resolution as quickly as possible. We’d like to get this sorted for you—whether that’s sending out the missing parts or offering an alternative solution. Please do check your inbox and get back to us at your earliest convenience so we can assist further. Kind regards, Grace
Posted 1 year ago
“The purchased item was perfect and delivered promptly!”
Helpful Report
Posted 1 year ago
“Sent out order quickly, but one of the items was wrong. They really tried to get me to sign to say I had not received the goods so they could claim back from evri I assume. Took a while for them to admit they had actually sent the wrong items, assured me the warehouse checked orders etc. They wanted proof of item received dispite them sending me the photos evri provided of blatantly the wrong box! When they did they did however realise it was their mistake they did send the correct item, so much for next day delivery though”
Helpful Report
Posted 1 year ago
Hi Emma, Thank you for your feedback, and we're sorry again for the initial mix-up with your order. We do appreciate your patience while we investigated the issue. Once it became clear that the wrong item was sent, we made sure to send out the correct replacement, which we’re glad to see you’ve now received. While we always aim for a smooth and speedy resolution, we understand the process took longer than expected and apologise for the inconvenience, especially regarding the delivery delay. Your comments have been shared with our team so we can continue to improve our service. If there’s anything else we can do for you, please don’t hesitate to get in touch. Best regards, Grace
Posted 1 year ago
True Toys is rated 4.6 based on 11,128 reviews