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True Toys Reviews

4.6 Rating 11,120 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,120 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“First time buying from this company delivery service good really happy with purchase would buy from this company again”
Helpful Report
Posted 2 days ago
“Prompt delivery, very good price and pleased with the purchase. My granddaughter will love it .”
Helpful Report
Posted 3 days ago
“Prompt delivery and communication. But on recipet of the mountain bike, they front wheel would not fit between forks. The steel fork frame had to physically bent to be able to fit, this was not ideal and caused scratchs to the forks. I have alot of experience building bikes and this was definatly a result of poor manufacturing rather human error on it being put together.”
Helpful Report
Posted 3 days ago
Hi Nathan, Thank you for taking the time to leave your review. We’re really sorry to hear about the issues you experienced when assembling your mountain bike. We completely understand your frustration and appreciate you bringing this to our attention. We’ve tried to contact you by telephone but unfortunately haven’t been able to reach you. We’ve also sent you an email, so if you could kindly take a look at this at your earliest convenience, we’d love the opportunity to look into this further. Kind regards, Ella True Toys Customer Service Team
Posted 2 days ago
“Product fine, but around this time of year when people are ordering presents for children for Christmas I would expect parcels to not have a photo of what toys are actually inside of the box. A surprise ruined for Xmas as the box was left at my front door by courier and daughter noticed what had arrived because of the photo of the drift cart on the side :( devastated”
Helpful Report
Posted 3 days ago
Hi Lauren, Thank you for taking the time to leave a review. I’m sorry to hear that you were disappointed to receive your item without any additional packaging. We understand that this may not have been what you expected. At True Toys, we’re always looking for ways to reduce our environmental impact, which is why some items are shipped in their original packaging. This is highlighted on our website to help keep customers informed before placing an order. We really appreciate your feedback and have passed your comments on to the relevant team for consideration. Kind regards, Ella True Toys Customer Service Team
Posted 2 days ago
“Great choices and really good quality. First purchase made and really pleased will order from again”
Helpful Report
Posted 3 days ago
“Good service my granddaughter loves it”
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Posted 3 days ago
“beautifully packed good price my grandson will love the fishr price trampoline”
Helpful Report
Posted 3 days ago
“Fantastic prices and very fast delivery. Would definitely recommend”
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Posted 4 days ago
“Excellent service, the package arrived quickly”
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Posted 4 days ago
“These are for Xmas but will be ordering again delivery was very quick”
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Posted 4 days ago
“Fast delivery , and great Spider-Man bike for 3 year old looks good quality product”
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Posted 4 days ago
“Arrived well on time, boxed well and reasonably priced item”
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Posted 4 days ago
“Delighted with the product, as described. Very quick delivery. Will use again.”
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Posted 5 days ago
“Yes the toy I bought is lovely and the price good came on time it's soft to the touch perfect”
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Posted 5 days ago
“I would shop again at true toys they have a wide selection of toys and at very affordable prices”
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Posted 5 days ago
“Very good service delivered on time and sometimes before. my grandchildren love the toys I brought from true toys .”
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Posted 5 days ago
“Item was amazing -Highest quality & reasonably priced.Seller communication was excellent & delivery prompt.”
Helpful Report
Posted 5 days ago
“Unfortunately, I can’t give a positive review at the moment as I still haven’t received my parcel. My parcel was supposed to be delivered to a collection point on 11th October, but when I went to collect it, I was told it had gone back with the courier company. I have contacted both the company and Evri to try to resolve the issue, but I’m still waiting for my parcel. I’ve been advised that the response time is 10 working days, which is disappointing. I understand that delivery issues can happen, but as a customer, I would appreciate a quicker resolution, particularly as this was a gift.”
Helpful Report
Posted 6 days ago
Hi Anna, Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused and appreciate your patience throughout. It was lovely speaking with you over the phone, and we’re glad to see that this has now been resolved. Thank you for bringing this to our attention. Kind regards, Ella True Toys Customer Service Team
Posted 5 days ago
“Excellent service and delivery was spot on. Would definitely recommend”
Helpful Report
Posted 6 days ago
“Purchased Lego and was 25% cheaper than anywhere else. Delivery was next day. Great price great service definitely use again and let all my friends know.”
Helpful Report
Posted 6 days ago
True Toys is rated 4.6 based on 11,120 reviews