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True Toys Reviews

4.6 Rating 10,885 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,885 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

After 16 days I still have not received my item. I have had little communication form Bargain Max and feel very let down by the whole service.
Helpful Report
Posted 10 years ago
Hi Victoria, Please be in touch with our customer service team about this issue and we will ensure this is resolved immediately. Please email support@bargainmax.co.uk and include your name and order number.
Posted 10 years ago
The item I brought arrived damaged. The box was ruined. An item I brought for a Christmas present. Awfully packaged and chucked about. No consideration that it probably was a gift!
Helpful Report
Posted 10 years ago
Order 2 games for my friend and I and the games could not be delivered as they were not in stock - a stock room issue - very disappointing service
Helpful Report
Posted 10 years ago
Delivery information was wrong on web site causing me to have to purchase the item twice and no offer of a refund due to incorrect advertising. After several emails, got no answers at all. Fed up!
Helpful Report
Posted 10 years ago
Rubbish and difficult to use
Helpful Report
Posted 10 years ago
Item checked out with express delivery. Emailed to say it had been dispatched and then 24hrs later emailed to say it was out of stock. 3 Days to realise they don't have an item they've sold, very poor service!!
Helpful Report
Posted 11 years ago
the Barbie doll I have had from you the head was off I ring you and told me you would ring back, to date you have not that is over a week ago so what are you going to do about this .
Helpful Report
Posted 11 years ago
Hi Eva, Our Customer Service team have tried to make contact with you. Please email our customer service team at support@bargainmax.co.uk and include your name and order ID. We will have this dealt with immediately.
Posted 11 years ago
Still waiting for delivery of order two weeks after placing order!
Helpful Report
Posted 11 years ago
Hi Lawrence, Please be in touch with our customer service team at support@bargainmax.co.uk. Please supply them with your order information and we will look into this immediately.
Posted 11 years ago
After many emails my items never arrived so had to contact PayPal for a refund.
Helpful Report
Posted 11 years ago
Hi Iggy, I am sorry to hear about this, We will look into this immediately.
Posted 11 years ago
I ordered a Thor helmet for my son and you have taken the money but no helmet has arrived and no answer to my email. I would like to know what is happening with my order. Please see the order below. Dear Pauline Hare Thank you for shopping with BargainMax. Heres a quick message to let you know your order has been confirmed. Your order will be dispatched shortly. Your order details are shown below. Order Number: 1510 - 12164 Product Name Code Qty Price Sub Total The Avengers Hero Mask - Thor 101187 1 £6.99 £6.99 Royal Mail 2nd Class £1.49 Total £8.48 Your payment of £8.48 was authorised successfully. Pauline Hare
Helpful Report
Posted 11 years ago
Hi Pauline, Im sorry to hear about these troubles. Our customer service team has looked into this but we cannot see any emails. A member of our customer service team will be in contact with you today find a solution. Thanks Alex
Posted 11 years ago
Can't fault the service but unfortunately the game arrived with the wrong pieces which was hugely disappointing hence the poor review.
Helpful Report
Posted 12 years ago
Hi Francesca, We apologise for the product fault. Our Customer Service department has offered a refund or replacement. Please in contact to arrange this. Thanks Alex
Posted 12 years ago
Paid for first class delivery, 4 days later I had to chase the order to find the delivery address was incorrect. The company sais they would credit back a refund minus the delivery cost (which i am yet to recieve) and I had to reorder the product (which I didn't do).
Helpful Report
Posted 12 years ago
Hi Aimee, Unfortunately due to the incorrect postal address and no post code given the order did not reach you and consequently has been lost in the post. If this is returned to us by the postal service we will refund the cost of the item to you. We are extremely sorry for any inconvenience caused but please try and understand we can only send orders to the address that is provided by the customer to us. Thanks Alex
Posted 12 years ago
Told present was not delivered due to post code but web site will not allow you to continue to payment page without complete post code. No present delivered, I was not refunded the postage only the cost of the present. THEY should check their own web site to confirm my statement.
Helpful Report
Posted 12 years ago
Hi Frank, After investigation into this case we have found that on your order only half a post code was entered. This product was returned to us by our postal service and we immediately gave a product refund. We are sorry for the inconvenience.
Posted 12 years ago
True Toys is rated 4.6 based on 10,885 reviews