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True Toys Reviews

4.6 Rating 10,866 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,866 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Order placed on the 18th September 22 it is now the 3rd October 22 and I still haven't received it! My Niece won't getting this as a birthday present now. Order well in advance.
Helpful Report
Posted 3 years ago
Hi Kim, Thank you for bringing this to our attention, a customer service rep has contacted you via email, after contacting our courier the package appears to have been lost in their network so a new item has been sent out today for delivery tomorrow. We apologise for any inconvenience that this has caused. Thank you BargainMax
Posted 3 years ago
I have ordered from here a couple of times and my last order I had sometimes I had an LOL Color change surprise that’s not returned and I had a Peppa Pig time not got that and I had an LOL surprise And the box was open
Helpful Report
Posted 3 years ago
Hello, If you receive an order and the box is damaged or open and items are missing please contact support@bargainmax.co.uk and a member of our customer care team will look in to the issue and offer a solution. Thank you BargainMax
Posted 3 years ago
Cxxxxxxxxxx
Helpful Report
Posted 3 years ago
Order item on 13th Sep its 26th Sep and still no order. I chased today and they said it's left their dep today. No communication and no contact number. AVOID COMPANY
Helpful Report
Posted 3 years ago
Ordered on the 17th no communication as to when will be delivered. Not an email to say ordered or anything, can’t ring as phone number not working. Emails sent heard nothing absolutely appalling, won’t be shopping here again
Helpful Report
Posted 3 years ago
Took far too long for order to arrive then when it did BargainMax had sent wrong item. No reply from customer services about the problem. Very very poor! Will definitely not use BargainMax again in future.
Helpful Report
Posted 3 years ago
Placed an order worth£88… said order didn’t go thru as payment declined… checked my online banking immediately and the full amount had been taken but no email or any type of confirmation to say order had processed. I have submitted a query and still waiting for a response a week later… tried phone number and got a message saying they had a technical fault with the line. Currently 2 birthday presents missing and £88 down
Helpful Report
Posted 3 years ago
I put the order in on the14th it is now the 20th and it is till on ordered It is a present for my granddaughter and is need for Friday hopefully it will arrive I can't call as your phone is out of order.
Helpful Report
Posted 3 years ago
Hello, All our delivery times are currently set to 8 working days, this is on the order confirmation that you would of received when placing the order, so an order placed on the 14th may not arrive till the 27th. Thank you
Posted 3 years ago
Ordered on Tuesday still by Sunday it’s not been put out for delivery! That’s nearly a week! Ridiculous service!
Helpful Report
Posted 3 years ago
I've used these before and had no issue however this time around I was appalled with the state my daughters present arrived in! Yet to hear back from them with how they intend to resolve this. Going to have a disappointed daughter in two days when she doesn't have a cry baby to open as I cannot give her something covered in dirt! I do not understand how they thought they'd get away with sending this to me! Put me off ordering again which is a shame as I had other things in my basket to order.
Helpful Report
Posted 3 years ago
Abolsute rubbish, firat order didn't arrive so I questioned and was told they would send another one next day delivery, after 10 days that was list too and I had to get a refund. Won't order again
Helpful Report
Posted 3 years ago
Sent it back missing parts really disappointed my son woke up on his birthday and could even ride it !!!! Really disappointed
Helpful Report
Posted 3 years ago
Do not order from this company, pay for next day delivery and they don’t deliver in time. Customer service is awful and still waiting for my refund!!
Helpful Report
Posted 3 years ago
Still awaiting delivery been 3 weeks now. Not very good service at all
Helpful Report
Posted 3 years ago
Been sent dirty toys ordered before and not had issue till now and can’t find contact details can bargain max contact me their details
Helpful Report
Posted 3 years ago
I have not even received my parcel yet
Helpful Report
Posted 3 years ago
Ordered with supposed guaranteed next day delivery and 30 hours later not even been despatched yet. Very poor and clearly unreliable service.
Helpful Report
Posted 3 years ago
Wrong item received and left out in the rain
Helpful Report
Posted 3 years ago
Do not use, pay for next day delivery and they don’t deliver nor pay back the charge. No one in their ‘customer services’ team comes back to you or anything. Don’t waste your money. I’m claiming back through PayPal
Helpful Report
Posted 3 years ago
Will not be using this company again order my 5 month old a fisher price sit me up chair paid next day delivery came 3 days after then to put it together to find the tray missing from the front of it all box damaged aswell 2 marks on the seat also sent over 6 emails getting nowhere with them won’t be recommending or using again very disappointed!
Helpful Report
Posted 3 years ago
True Toys is rated 4.6 based on 10,866 reviews