Login
Start Free Trial Are you a business? Click Here

True Toys Reviews

4.6 Rating 10,859 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,859 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

i bought roblox piggy head and Mr potato head and received crayons and a peppa pig play mat. The order couldn't be more wrong if they tried. Also the box was open and damaged
Helpful Report
Posted 3 years ago
I don’t believe the 4 and 5star reviews are real Ordered in September still waiting Sent several emails No one ever responds Alice Connolly
Helpful Report
Posted 3 years ago
Ugly uglier than I have ever seen
Helpful Report
Posted 3 years ago
I ordered a toy bear which never arrived. I was promised a refund but three weeks later my refund has still not arrived Do not use this company. They don't reply to emails and keep your money
Helpful Report
Posted 3 years ago
ordered 250 worth off goods 8 weeks never came , only refunded after several emails and the birthday was over . poor service and poor response
Helpful Report
Posted 3 years ago
Order not dispatched been waiting a while can't even get hold of anyone
Helpful Report
Posted 3 years ago
Ordered over 3 weeks ago and still nothing arrived my sons birthday was the 6th and this was 2 of his presents apparently they’ve been lost! Cannot get hold of anyone useless!!!!
Helpful Report
Posted 3 years ago
Absolutely awful company. I had been trying for a week to order something on both the uk and Irish websites. I was having issues getting a shipping quote. There's no live chat and I was emailing back and forth for days only for someone to eventually tell me they were currently only shipping to the uk. Nothing about this on their website. If you are outside of the uk then STAY AWAY. It takes forever to get a response too! Disgraceful.
Helpful Report
Posted 3 years ago
Utter disgraceful company... wouldn't touch them with a barge poll! The order arrived with damaged zip on the chair cover which rendered it unusable. Emailed the company 3 times and sent two online messages to try and get a refund or replacement, but not had one reply back from any of them. Reporting to Trading Standards next!
Helpful Report
Posted 3 years ago
Ordered 2 weeks ago and items still not dispatched... waste of time. Buy elsewhere.
Helpful Report
Posted 3 years ago
Ordered my daughter an electric scooter for her birthday.a week later and it's still not been dispatched.tried to contact them on 2 occasios but still no reply from them and scooter still not been dispatched
Helpful Report
Posted 3 years ago
Hi I have emailed the company so many times yet they have not Responded to my email.. I am still waiting on my refund.. please can you sort this out asap.
Helpful Report
Posted 3 years ago
not received after 9 days, emailed seller and no response. have also tried ringing but just days line is being fixed by the end of the week. now having to contact my bank.
Helpful Report
Posted 3 years ago
Sent the wrong item
Helpful Report
Posted 3 years ago
I have emailed you about four or five days ago I have not received some of my toys
Helpful Report
Posted 3 years ago
After shopping with Bargainmax for many years and never having a problem i find it hard to give them 1 star but unfortunatly the service that is now being provided falls well short of a good company. I ordered a lego set for my daughters birthdays which i thought would be really nice. I understood there would be a delay as it seems Bargainmax seem to be having a few problems but after previous exeperiances i thought it would be ok. They dispatched it within about a week and then it started to go wrong. Evri got the parcel and was going through their systems then it got stuck at the delivery depot and has been there for a week now with the tracking saying that it is ready for delivery but since last week has not moved. Now this is where Bargainmax fail. I have been trying to contact them for the past 4 days to have them chase the delivery and find out what has happened. There phone lines are not working, they do not answer emails and they do not respond to questions via their website. I can not understand how any company can contiune without any customer service. As i can not rely on this companies ability to answer when things go wrong i will no longer shop with them.
Helpful Report
Posted 3 years ago
Placed an order 22nd September had nothing, tried calling phone lines are down emailed and messaged via Facebook nothing wanted to know if my order was going to arrive, my sons birthday is a week away and starting to worry
Helpful Report
Posted 3 years ago
Please don’t tell me one more time the order has been delivered it hasn’t, just because your customer service advisor says it has it doesn’t make it so :-( I have previously had good experiences with bargain max but unfortunately this time they split an order into two shipments delivered a smaller package and failed to deliver the rest of the order and now owe me approx £100 worth of items for the remaining shipment, customer service via email after originally saying it had been delivered (I had evidence to the contrary) said they could refund or resend on a 24 hour service I stupidly picked resend and the items have still not arrived. Having left it a few days I asked for a refund to which I then again received a reply saying I see the order has now been delivered (it has not) so I have now asked again for an refund, it has been over a month since the items should have been delivered. I have tried to call them but conveniently their phone lines are having “technical issues”. The excuse for the failed delivery was to lie blame with the delivery company however I have been tracking the order with them and they have been expecting the item but never received it. I am trying to keep calm about the money which is for my children’s Christmas presents (I shop early to save money oh the irony). It seems looking at reviews I am not alone in this issue. I now have everything crossed I can get a refund and will have to look elsewhere for my items.
Helpful Report
Posted 3 years ago
Hi, i placed an order on the 26th of September, it said complete on the 28th and tracking just says were expecting your parcel. I havr received no despatch email. I have sent a couple of emails over the past two days and no one has replied. The phone lines have technical issues and I have also messaged on instagram and they said someone would contact me in 24hrs it has passed this timeframe. My husband placed an order the day after me and that turned up today. I would just like to know what is going on with my order. Thank you
Helpful Report
Posted 3 years ago
Really bad customer service...I placed my order on the 18th September 2022 and its now the 4th October 2022 and still haven't received my parcel but were quick enough 2 take my money....u can't talk 2 a human as fone lines have been unavailable...emailing is a joke
Helpful Report
Posted 3 years ago
Hi Nina, I can see that you messaged on the 30th of September and that you were responded to on the 30th by a customer service rep who resolved your issue by sending out a replacement item. I can also see that you have messaged us today with a new request that a member of our team will contact you to resolve. Thank you BargainMax
Posted 3 years ago
True Toys is rated 4.6 based on 10,859 reviews