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True Toys Reviews

4.6 Rating 11,131 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,131 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“The delivery was not straight forward It got missed and aI had to chase it up for a long time I think the parcel went to the bottom of the couriers transport I needed them for a party for my grand children I had to get a second set!!!!”
Helpful Report
Posted 7 years ago
“I returned my goods as they were not up to standard. However I was in a fluster to post them and returned them to an address on the train track and not , possibly, the address on the returns section. I've been in touch with bargainmax but they dont know where it is and so I have not received any money back. Not their mistake but I feel they could have been a little more helpful”
Helpful Report
Posted 7 years ago
“My review for this is delivery wasent on time so was unhappy about it”
Helpful Report
Posted 7 years ago
Hi, I do apologise, it looks like this parcel experienced a delay on the side of the courier. We refunded the cost of the postage for you. I'm sorry for the inconvenience caused. Thanks Alice.
Posted 7 years ago
“Recieved my item on time however the box for the toy was all damages. As it was a birthday present I did not have time to send it back for a replacement.”
Helpful Report
Posted 7 years ago
Hi Bethia, I'm really sorry about that. Please get in touch through support@bargainmax.co.uk and we'll be more than happy to get this resolved for you. Thanks, Alice.
Posted 7 years ago
“My cot mobile has stopped working after just 2weeks. Very disappointed..”
Helpful Report
Posted 7 years ago
Hi, I'm really sorry about that. Please get in touch at support@bargainmax.co.uk and we ill get this resolved for you! Thanks Alice.
Posted 7 years ago
“Very disappointed in the delivery service used by bargainmax. My children’s Christmas presents did not arrive until the 27th December even though they were ordered in advance with guaranteed delivery before Christmas. I made calls and sent numerous emails trying to resolve this which was very frustrating. Hermes are a dreadful delivery service and also lie about attempted deliveries. If you want to avoid other upset customers then I would suggest you change to another more professional service immediately”
Helpful Report
Posted 7 years ago
“I am so disappointed by my recent purchase from bargain max. On the rainiest day my parcel was left outside the box was ruined and I had no way of reading the return instructions. I have emailed and emailed with no avail to ask how I can return my items.”
Helpful Report
Posted 7 years ago
“ordered a football net for my grandsonon 5/11/18 paid via paypal. The delivery address was given as c/o wilco stores?? not my home address. after tracking.. my item was "returned to sender" ie. Bargain max. when i emailed to asked what the confusion was and included my home address (where it should of been originally delivered.. i received an email again after a couple of days asking me to provide a delivery address. which i then did as my home address for the 3rd time in total. Then received an email it was to be delivered via dpd. i waited... after a couple of days i received another email saying " sorry item now out of stock and refund been returned to paypal" . 15 days from originally ordering i have now football net and no refund as yet!! after reading previous reviews of so called HAPPY CUSTOMERS...VERY DISAPOINTED!!”
Helpful Report
Posted 7 years ago
“we order paw patrol toy and bag for birthday. unfortunately all bag was dirty, so we have to buy another gift.”
Helpful Report
Posted 7 years ago
“Purchased 2 items from here, one item(robofish) was damaged and didn't work at all, so that was a waste of money. The other item was a pony castle, and kids play with it so that was fine.”
Helpful Report
Posted 8 years ago
“50% of the product I bought from here was faulty”
Helpful Report
Posted 8 years ago
“Packaging was terrible! One was so bad I couldn’t give as a gift”
Helpful Report
Posted 8 years ago
“I received an incorrect order and emailed about it almost 2 weeks ago. Am still waiting on a response.”
Helpful Report
Posted 8 years ago
“I was very disappointed with the way the goods were packed the tape was not even on the seam of the box.”
Helpful Report
Posted 8 years ago
“Item ordered, advised on its way, only to be told a week later item lost in transit. Would I like a refund or replacement. Requested replacement to be told now out of stock. Not good as item for a birthday present.”
Helpful Report
Posted 8 years ago
“One of the 2 items we ordered was wrong - even though the correct item was listed on the invoice. As this was a gift there was no time to exchange so I bought the item elsewhere.”
Helpful Report
Posted 8 years ago
“The delivery of the toys was very unsatisfactory. I chose the next day delivery (before 12pm), apparently this was the option of delivery on 26th December according to website. This was main reason I chose Bargain max above other choices. Toys did not come till 29th. If I was informed on checkout that this was not possible, I would not paid the extra. On day of delivery, box was dumped in the bin and I saw that DSD delivery man was driving off! He did not knock on the door. On record, it states that I signed for box . This is simply not true. I will not be using Bargain max again. Cheaper toys but you pay more somehow.”
Helpful Report
Posted 8 years ago
“Ordered on the 21st of December as the web site said delivery would be before Christmas, delivery was not until the 27th so my son missed a present. Emailed them and got a mail back which basically said tough, I ordered after the pre-Christmas delivery window closed. Web site did not say that and accepted my order and I paid extra for next day delivery Will not use them again - appalling service.”
Helpful Report
Posted 8 years ago
“Bought three sets of a card game called Ratuki and it is in german , not english”
Helpful Report
Posted 8 years ago
“some items out of stock & slow delivery probably will not use again”
Helpful Report
Posted 8 years ago
True Toys is rated 4.6 based on 11,131 reviews