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True Toys Reviews

4.6 Rating 11,173 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,173 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“My wife ordered a toy filled advent calendar as a present. Didn't arrive until 6th December. I appreciate high order volumes at this period but if it was unable to be delivered in time it should have been stated when ordering and she could have got it from somewhere else.”
Helpful Report
Posted 8 years ago
“I ordered two of the same item, was charged for both but only one was delivered. After waiting the weekend to speak to them, as they hadn't responded to my email from the Friday night, I promptly received a refund for the second item.”
Helpful Report
Posted 8 years ago
“My order never arrived . They did reimburse me though”
Helpful Report
Posted 8 years ago
“I have already done a review. Slow to despatch and delivery by Hermes terrible. Left on doorstep, poorly packed and their website tracking section said it was left in a secure porch which does not exist.”
Helpful Report
Posted 8 years ago
“Item was on offer then when not on offer went down in price”
Helpful Report
Posted 8 years ago
“I ordered rescue bots fire station, received a despatch invoice stating a fire station. I received a garage instead. When I complained about receiving wrong item, was asked 1) to send pictures , 2) my invoice. After various emails stating i had got what I ordered, there was no such thing as a fire station (despite it being on your invoice) and if I wanted to return it I would have to pay postage. Not happy, very poor customer service”
Helpful Report
Posted 8 years ago
“I’m please with the price compared to most retailers, but unfortunately I am worried about the authentication/standards of the item due to the Chinese/Japanese packing. This also meant I was unable to read the instructions in order to build the product. For this reason, I will most likely not purchase any further items from this retailer and pay more for the English version.”
Helpful Report
Posted 8 years ago
“Most of the led foam sticks didn’t work which was quite embarrassing”
Helpful Report
Posted 8 years ago
“The brown box they arrived in was open, it hadn’t been fastened with tape or anything else. The driver said he received it like that. The hatchimal boxes didn’t look like they had been tampered with, so I emailed you to say if on Christmas Day there was something wrong with them would you refund me or send me more. Nobody bothered to reply. I decided to take a risk and keep them as I would have had to ask somebody to do it for me. Poor customer service.”
Helpful Report
Posted 8 years ago
“I bought this toy as a gift. I don't know what the toy itself is like, but the box is very flimsy and will probably break soon. I assume the contents are the same quality. A bargain is not worth buying if the quality is poor. Very disappointing.”
Helpful Report
Posted 8 years ago
“The ones received were not the ones shown, so disappointed.”
Helpful Report
Posted 8 years ago
“Ordered these Hex bugs for my two grandsons aged 3 and 4. Only one worked. Very disappointing. Will not be using BargainMax again.”
Helpful Report
Posted 9 years ago
“Toy was cheap and filmsy, also in a matted box. Picture was misleading as it looked about 5 times the size of what I recieved.”
Helpful Report
Posted 9 years ago
“The last parcel I received was in a battered box and contents had been opened. It was a gift for my Grandaughter who insisted on having it otherwise it would have been returned.”
Helpful Report
Posted 9 years ago
“Delivery time was stated incorrect which meant my son did not receive his main gift on his birthday. Bargain max stated was due to issue with courier over the bank holiday weekend and refunded my shipping costs but I did not feel this was adequate.”
Helpful Report
Posted 9 years ago
“I made an original error on my order. Having realised the fact I re-ordered and put a note on your comment window explaining the problem and asking you to cancel the original order and refund my money. Your comment window gave an automatic reply saying that you would respond as soon as possible. I received no reply and the order went through twice, has been delivered twice and I have paid twice. I was very disappointed to receive no reply to my message. I suspect that the window inviting comments is a spam.”
Helpful Report
Posted 9 years ago
“I am trying to do 5 stars but as soon as you go to no 2 then 1st one goes off sorry Mo x”
Helpful Report
Posted 9 years ago
“Paid extra for next day delivery for game I wanted to take on holiday and it didn't arrive for 5 days! I had already gone away by then. Very disappointed especially as I paid more than I needed too!!”
Helpful Report
Posted 9 years ago
“There was no play dough in my order other than that OK altho no replacement for play dough or no refund”
Helpful Report
Posted 9 years ago
“Toy which is visible on the website is different than the one I have received”
Helpful Report
Posted 9 years ago
Hi, I'm sorry you are disappointed with what you received. Please get in touch a support@bargainmax.co.uk and we will happily look in to this for you. Thanks, Alexander.
Posted 9 years ago
True Toys is rated 4.6 based on 11,173 reviews