True Toys Reviews

Name: True Toys
Address: True Toys, Devon Mill, Oldham, Manchester
Rating: 4.56

4.6 Rating 11,046 Reviews

90 %

of reviewers recommend True Toys

4.6

Based on 11,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 13th September 2026

1191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Let down by selecting a cheap, poor delivery company. Parcel was thrown over a neighbours locked gate. Arrived dented and wet because it was pouring hard with rain at the same time.”

Helpful Report

Posted 5 years ago

Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks

Posted 5 years ago

“One order went great, second one they just decided to cancel without volunteering an explanation. When I questioned it they said that the offer price that I bought the item for had been incorrect, pretty disappointing; if you advertise for a certain price I think customers should expect to receive the item when they pay that price, but perhaps I'm old fashioned....”

Helpful Report

Posted 5 years ago

“Thanks for asking. I did email you 11 days ago but I've had no reply, which has contributed to the rating I've given. Please see below for a copy of the email sent: Justin Kingseller Thu, 3 Dec, 12:07 (11 days ago) to support Good afternoon, I placed my first order with you (please see order below) and was offered free next day delivery. It arrived this morning - not what had been offered and a disappointing experience. Why offer it and set those expectations? Kind regards, Justin Kingseller”

Helpful Report

Posted 5 years ago

Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks

Posted 5 years ago

“I have purchased my product yet it still hasn’t arrived & it’s been nearly two weeks”

Helpful Report

Posted 5 years ago

Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks

Posted 5 years ago

“Part of the delivery box was destroyed. Damage to internal boxes and even plastic bags in them.”

Helpful Report

Posted 5 years ago

Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks

Posted 5 years ago

“Good prices, due to phone error mess up on address asked to have it changed told it was already dispatched when it wasn't and to deal with Hermes 2 weeks later still trying to get parcel. Not great customer service”

Helpful Report

Posted 5 years ago

“The product I received was fine, however I emailed to cancel the order withing plenty of time. I didn't receive any response despite contacting them 3 times. They still dispatched the item 3 days after my first email and never responded to me at all. So I'm now left with a duplicate present that would cost more to send back than its worth.”

Helpful Report

Posted 5 years ago

Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks

Posted 5 years ago

“Great product at great prices. However I didn't get the introductory 5% off code. I also had to chase for the tracking information and the product arrived late. Very disappointed.”

Helpful Report

Posted 5 years ago

“Basically had to go pick up my parcel they sent to wrong address (same street, different city) after a hour round trip, we’ve got it! Thankgod there are still honest people out there.. as advisor was no help!”

Helpful Report

Posted 5 years ago

“Parcel turned up battered to bits was surprised to find goods not damaged..”

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Posted 5 years ago

“Il mio ordine è arrivato in una scatola aperta e schiacciata. Dentro l'imballaggio dell'ordine era scarsissimo. Un regalo era aperto e dell'altro acquisto non saprò le condizioni fino al giorno di Natale quando sarà aperto. Per quanto può essere colpa del corriere, non ci sono scuse per l'imballaggio interno scarso.”

Helpful Report

Posted 5 years ago

“I bought my grandson a toy for Christmas from BargainMax, due to this company having this item cheaper than anywhere else on the internet. I had no problems navigating the website, and this made ordering the toy quick and easy. I got an email letting me know that the order had been received and another to let me know that it had been despatched. However I was dismayed to note that BargainMax had despatched the parcel using Hermes, a carrier that I have had all sorts of problems with in the past (leaving parcels outside of my house, trying to redeliver parcels that I had refused delivery of, delivering parcels to neighbours when I was in the house, customer services that are truly abysmal etc. etc.). True to form Hermes did their usual truly awful delivery of the parcel. On the day that it was delivered I was up and about very early, and around mid morning decided to go out, so I went out into the porch to open the front door only to find that Hermes had left a card. Now I have both a working, very loud bell and a large brass door knocker, both of which I can hear from anywhere within my house, so it was obvious that the courier had made no attempt to try and get me to come to the front door to take delivery of the parcel. The card informed me that he had left the parcel by the side gate, which is in full view of the public footpath, so not secure. I went out to get the parcel and as it had been raining all morning the box was soaking. Luckily BargainMax had packed the toy really well, so the inner box that was surrounded by packing material was in good order. I contacted BargainMax immediately through their online form to tell them of the problem I had with the delivery, and they have not done me the good grace of replying to this information to at least apologise for their chosen courier's poor standards of customer service. If I knew that BargainMax would send out anything I ordered using a more reliable carrier, then I would use them again, but as they haven't replied to the information I sent them, then I would not order anything else from them.”

Helpful Report

Posted 5 years ago

“Sorry about this but when i recieved my item the box around the nurf gun was very battered and i am giving it as a gift. I dont want to send it back just in case i cant get another one.”

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Posted 5 years ago

“Never received my order which was disappointing. Rebecca was nice and refunded me quickly.”

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Posted 5 years ago

“Good prices and website however I was sent a german elsa castle (little people)”

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Posted 5 years ago

“I liked the products and delivery was great but i did find i had paid more for the items than what other websites were charging for the same toys.”

Helpful Report

Posted 5 years ago

“One of boxes badly damaged. It’s for a present.”

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Posted 5 years ago

“You is great but the batteries in it had burst and rusted up the inside. Luckily it still works”

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Posted 6 years ago

“Very disappointed in the size of the moose toy when the bigger one is the same price”

Helpful Report

Posted 6 years ago

“Great website and easy to purchase. Customer service is extremely difficult to get in contact with and using Hermes as a courier is disappointing I have emailed and tried to call with no success and I’m trying to locate 3 missing parcels! With no help”

Helpful Report

Posted 6 years ago

True Toys is rated 4.6 based on 11,046 reviews