True Toys Reviews

Name: True Toys
Address: Bargainmax Online Ltd, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 10,834 Reviews

90 %

of reviewers recommend True Toys

4.6

Based on 10,834 reviews

Shipping & Delivery
Delivery Methods	Courier

About True Toys:

BargainMax is a UK based online retailer of toys, games and collectibles, with a simple mission of making big toy brands accessible to all children. From LEGO to Barbie, Paw Patrol, Funko and more, customers will find a range of toys from new born through to big children, available with value in mind. With free delivery on orders over £19.99, an in-house customer service team, and buy now pay later options, shopping for your toys is quick and simple with BargainMax.

Visit Website

Phone:

333 011 0695

Email:

support@bargainmax.co.uk

Location:

Bargainmax Online Ltd,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 4th August 2026

Anne Saunders Saunders

True Toys 5 star review on 2nd August 2026

1189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Lego base plates, Arrived in about a week, realised I needed twice the amount so ordered again. Still not received second order! That's about 2 weeks now”

Helpful Report

Posted 10 years ago

“Initially I was very pleased to have found this website that had the items I wanted at cheaper prices. However I ended up having to repeatedly chase my order which was repeatedly met with a 'Sorry about this! It's on it's way.' Not an acceptable response to a faultless customer! My order finally arrived almost 2 weeks later only to discover one item was missing. When I asked the delivery men if there was another package left in the van they abruptly asked if the box was tampered with and told me contact the company, nothing to do with them. When the missing item finally arrived the same delivery man then accused me of accusing him and his colleague of stealing the missing item!!! Unbelievable!!! Part of my order were gifts which I needed for the weekend before they actually arrived and I was left empty handed going to Christmas lunch at our friends. All in all a totally frustrating, incredibly poor customer service response and the worst experience from a delivery company I have ever had. I will not be recommending or using the company again.”

Helpful Report

Posted 10 years ago

“The pricing is great, but the game was not well packed and so when it arrived the box was crushed and crumpled. This is a Christmas present so we don't have time to return and change it. Disappointed.”

Helpful Report

Posted 10 years ago

“The item was incorrect. I ordered a Minecraft Steve in diamond armour and received a standard Steve.”

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Posted 10 years ago

“My first order went missing, I called to chase it & asked for it to be re sent! The order was confirmed back to me & I was told it would be with me 2-4 working days... I chased the order 5 days later to be told it hadn't been sent as I hadn't confirmed it! At this point I was told it would definately be sent & the gent apologised. I finally receive my order after 15 days but one of the boxes has been opened.. It's the first time I've used this website & don't feel impressed with the service. I would try them again & hope that next time the service is better.”

Helpful Report

Posted 10 years ago

“Dear Sir/madam, Reason for the rating is the box the product came in was appalling. It seemed like the product was a used return, no packaging inside the box to keep the product stable and then selotaped in such an unprofessional manner. Not fit to give us a gift at all. My daughter was disappointed when she was given the gift as she thought I purchased it from some charity shop/market stall. I await your thoughts on this and feedback. Kind Regards Mr Atwal.”

Helpful Report

Posted 10 years ago

“The products were in themselves good value - however badly packed and damaged a gift by ramming it in the box.”

Helpful Report

Posted 10 years ago

“Unfortunately the value 4 on letters was indecipherable and the box contained no blanks”

Helpful Report

Posted 11 years ago

“Hi. As a new customer I placed an order via the website for the first time for my 8 year old son’s birthday a week later. However, when I got to the payment page the current voucher code advertised did not work. I tried the online chat but got a message stating there were no agents online and the same was true when I phoned. I contacted them via their support link explaining the issue and that I was placing my order in good faith that they would honour the 10% discount advertised and requested they contacted me. Both the order confirmation email & the automated email relating to my message (via their support link) I received was garbled. However, I heard nothing back so I phoned and left another message for someone to call me back. Again, no response was received from them. The full amount was charged to my card and to make matters worse, the items did not even arrive in time for my son’s birthday. To date I have had no response from them. Not the best first impression to make on a new customer in terms of service which is a pity as I would have liked to have recommended them to others and kept ordering from them in the future but will now be thinking twice about doing so. Kind regards, Mr S. Paul. Tel 07967 126281.”

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Posted 11 years ago

“Disappointed!”

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Posted 11 years ago

Hi Hillary, We apologise for the sending of the incorrect item. I have been assured by my customer service team that the correct item has been sent out to you as a replacement. Thanks Alex

Posted 11 years ago

“I was very disappointed with my order as part of it was missing. I have sent an email and for some reason it did arrive to your email address. My email address is mandyflynn@ uwclub.net I am hoping that this can be resolved Regards Miss M Fl”

Helpful Report

Posted 11 years ago

Hi Mandy, Thank You for contacting us earlier. As we mentioned, we are extremely apologetic for this mishap. It seems that there was a inventory issue which we have now resolved. Your missing item has been dispatched and should be with you in no time. Best Wishes Alex

Posted 11 years ago

“This was my first order. The wrong item was delivered. I was told that the correct item would be sent first class on Monday 1st December. At the time of writing, Thursday 4th December, correct item still hasn't arrived.”

Helpful Report

Posted 11 years ago

Hi John, We apologise for the incorrect item initially being sent. We hoped to have this corrected by sending the correct item to you 1st class. We do advise waiting up to 4 working days for 1st class items at this time of year. Please be in touch with our Customer Service team at support@bargainmax.co.uk for further support.

Posted 11 years ago

“The items were delivered very quickly indeed! However the packaging of the parcel was appalling! It was so badly wrapped that half the box was not sealed at all so theft of the items could nothave been easier!”

Helpful Report

Posted 11 years ago

Hi Ian, Im sorry to hear about the poor packaging that your item arrived with. Please send a picture of the issue to our customer service team at support@bargainmax.co.uk . They will come to a solution with you. Unfortunately our couriers are not as careful with our packaging and items as we would like them to be. We hope to hear from you soon. Best Wishes Alex

Posted 11 years ago

“I was very disappointed with the lack of communication from BargainMax. I never received an email from you confirming purchase or dispatch. I contacted your support email asking what was happening and advising that I needed the goods to be delivered by 5/9 but again never heard anything back. Yet, you managed to send me a request for feedback so obviously are able to get in touch. I would not be inclined to buy from your online store again because of this.”

Helpful Report

Posted 11 years ago

“The cards arrived this morning, a week after I ordered them. Slow going even for 2ndclass mail.”

Helpful Report

Posted 12 years ago

Hi Angela, You placed your order on Wednesday afternoon, This was dispatched on Thursday and arrived with you today as you mentioned in your review. Our website states that Royal Mail 2nd Class, whilst sometimes it can arrive within 3 working days, it is expected to arrive between 5 - 10 working days. Your order arrived after 5 working days. We do provide a faster delivery option if chosen by the customer. Whilst at BargainMax we are always open to positive criticism and will always look to improve on it, we dont like to see negative feedback on our review site unfairly. In light of my explanation it would be greatly appreciated if you could alter your rating as a negative rating can seriously impact the reputation of our company. Thank You for your time. We hope you enjoy your Uno Cards. Alex BargainMax

Posted 12 years ago

True Toys is rated 4.6 based on 10,834 reviews