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True Toys Reviews

4.6 Rating 11,124 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,124 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Purchased a gift for my son a couple of weeks ago and it was never delivered. Birthday has now been and gone. I have been refunded the delivery fee as Evri lost the parcel, but not heard about a replacement yet. I would of waited out before leaving a review but as you've specifically asked me for one I've provided this. There is very limited customer service from TrueToys and don't feel particuarly valued as a customer.”
Helpful Report
Posted 1 month ago
Hi Peter, thank you for your review. We’re truly sorry your son’s gift did not arrive in time for his birthday, and we understand how disappointing this must have been. We have responded to you by email as unable to reach on phone, and hope to assist in bringing this matter to a resolution. Many thanks, Grace True Toys Customer Service Team
Posted 1 month ago
“I ordered two toys however one came and the other one didn’t. Ive tried to get in touch with yourself but ive literally have had no response or anything.”
Helpful Report
Posted 1 month ago
Hi Arman Azam, thank you for your feedback. We’re sorry to hear that you have only received one of the two toys from your order and for the difficulty you’ve experienced trying to get in touch. We have tried calling you but were unable to reach you, so we have also sent you an email to look into this further. We’re keen to get this resolved for you as quickly as possible and look forward to hearing back from you. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused. Many thanks, Grace True Toys Customer Service Team
Posted 1 month ago
“Great choices Fab prices, Fast delivery”
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Posted 1 month ago
“Fast delivery, good price.”
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Posted 1 month ago
“Good products, easy to use website. Great value.”
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Posted 1 month ago
“Great service, very fast delivery and lovely items..will defo recommend and use again”
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Posted 1 month ago
“Soo cute I’m so happy with it my little nephew will love it it’s a lot bigger than expected”
Helpful Report
Posted 1 month ago
“I couldn’t say whether the company or the product are any good as it never arrived. BargainMax use EVRI for deliveries. The item was dispatched, then delayed. After a few days, I queried it and was told the package had been damaged, that they would contact BargainMax is it was unsaveable. EVRI didn’t bother, so when I checked again, I had to contact BargainMax myself. They have promised a replacement but it has yet to arrive. Update: the package arrived the next day, so all credit TrueToys there. They even rang me as a result of the review above. Unfortunately, they used EVRI again, so the parcel arrived squashed and dented. There was no padding in the box so the packaging for toy was is damaged. I’m not sure if the contents are alright. I wouldn’t want to give this to someone for a gift.”
Helpful Report
Posted 1 month ago
Hi Rob, thank you for taking the time to share your experience. We’re sorry that your original parcel was delayed and, unfortunately, damaged in transit, and we understand how frustrating it is to then have to wait longer. We’ve reached out to you by phone regarding the tracking, as the replacement is currently showing as out for delivery. We hope this reaches you safely and appreciate your patience while we work to get this resolved. Many thanks, Grace True Toys Customer Service Team
Posted 1 month ago
“Never received any of my parcel, they even sent out a replacement parcel and the courier decided to leave it in a unsafe place without informing me where, then when I figured out where they had left it it wasn’t there”
Helpful Report
Posted 1 month ago
Hi Keeley, Thank you for taking the time to share your review. We’re really sorry to hear about the issues you experienced with both deliveries, especially after a replacement was arranged. We reached out to you for some further information so we can look into this properly and work towards resolving the matter for you. Many thanks, Grace True Toys Customer Service Team
Posted 1 month ago
“Good products and fast delivery.”
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Posted 1 month ago
“Great product and a very competitive price”
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Posted 1 month ago
“Fantastic online retailer. I have shopped on this site several times now without any issues. Best prices for the items I have purchased and quick delivery also”
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Posted 1 month ago
“The Items i ordered originally got damaged by evri but the lady I spoke to on the phone from true toys was so helpful and sent out replacements to be delivered the next day which they were my daughter was very happy and the items were great”
Helpful Report
Posted 1 month ago
“The toys are great but they dont package them very well for delivery, ive ordered a few times and every time they are delivered the boxes are completely bashed up, tape undone, and not well packed inside the boxes, delivery drivers have said this is how they have been handed them.”
Helpful Report
Posted 1 month ago
Hi Tulin, thank you for taking the time to leave us a review. We’re glad to hear you’re happy with the toys, but we’re sorry to hear about the condition of the packaging on delivery. We tried reaching you by phone and have also sent you an email so we can discuss this further. We really appreciate you bringing this to our attention and will share your feedback with the relevant team. Many thanks, Grace True Toys Customer Service Team
Posted 1 month ago
“Very happy with the company it’s self and the items are all great, received quickly but unfortunately the courier used had left my parcels out in the rain under my guttering and one of my items had gotten damaged, obviously no fault of bargain max”
Helpful Report
Posted 1 month ago
“Haven't received my order, it's lost in transit. All my messages are answered by A.I. Can't get my money back, so I Will have to do a charge back with my bank. Since this company has changed names it has gone down hill.”
Helpful Report
Posted 1 month ago
Hi Sacha, thank you for taking the time to share your review. We’re truly sorry for the frustration and disappointment caused by your order being lost in transit and the difficulty you experienced getting assistance. We appreciate you taking my call and allowing me the opportunity to personally look into this and resolve the matter with you. Thank you for your patience and for giving us the chance to put things right. Many thanks, Grace TrueToys Customer Service Team
Posted 1 month ago
“Very happy with the Bakugan stadium and Harry Potter wand. Great price and delivered quickly. My son was delighted with his birthday presents!”
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Posted 1 month ago
“Fantastic service, quick delivery would order again from here.”
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Posted 1 month ago
“Fast delivery Recived item next day would recommend”
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Posted 1 month ago
“My daughter loves the plain”
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Posted 1 month ago
True Toys is rated 4.6 based on 11,124 reviews