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True Toys Reviews

4.6 Rating 10,938 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,938 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

1st time buying from bargain max, and very pleased with the experience. Delivery was prompt and Bike was exactly as described and great quality!
Helpful Report
Posted 1 month ago
Unfortunately I can only give three stars to Bargain Max on this occasion. This is entirely the fault of its carrier Evri who despite giving me a two hour delivery spot two days after purchase. My grandson’s Birthday present of a World Cup Football was never delivered and it took this courier 7 more days to admit it was mysteriously lost. Furthermore after his birthday had passed I requested a new delivery of the same item to be told it was now out of stock. Bargain Max refunded my money two days later but it was a very disappointing outcome for a simple birthday order.
Helpful Report
Posted 1 month ago
Hi Terence, Thank you for taking the time to leave us a review. We're sorry to hear that your order was affected by a courier issue, especially as it was intended to be a birthday present for your grandson. I understand how disappointing this must have been. I'm pleased that I was able to resolve the matter with you by processing your refund promptly. We appreciate your patience and your understanding that this situation was outside of our control. Thank you again for your feedback, and I hope to have the opportunity to provide you with a much better experience in the future. Regards, Grace True Toys Customer Service Team
Posted 1 month ago
Good quality product. Grandson loves it
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Posted 1 month ago
Lovely first bicycle for my grandson. The stabilisers let him concentrate on pedalling. Highly recommend it
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Posted 1 month ago
Product arrived when it should have, driver phoned several times on the way to the address, and stated noone was in before even knocking on the door. The items box was ripped on delivery and the driver picked up a pole from inside the van, handed it to my son in law and said this belongs to you. On building the trampoline there is a leg missing. My son in law has phoned but still not sorted. Not great.
Helpful Report
Posted 1 month ago
Hi Diane, Thank you for taking the time to leave us a review and for taking my call today. We're sorry to hear about your experience and understand how disappointing it must have been to receive your order in this condition. As discussed, I've sent you an email regarding your case. Please respond at your earliest convenience so we can investigate this further and work towards a prompt resolution. We appreciate your patience and look forward to resolving this for you. Many thanks, Grace True Toys Customer Service Team
Posted 1 month ago
Item damaged
Helpful Report
Posted 1 month ago
Hi Adam, Thank you for taking the time to leave us a review. We're sorry to hear that your item arrived damaged. We're pleased that we were able to resolve this matter with you, and we appreciate your patience while we worked to put things right. Thank you for allowing us to assist. Many thanks, Grace True Toys Customer Service Team
Posted 1 month ago
Excellent price and fast shipping Thanks and i recommend 👌
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Posted 1 month ago
All perfect. Arrived fast and very happy with my purchase. Thank you.
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Posted 1 month ago
I dont have children mine are all grown up i got the bath bombs for my sisters granddaughter. She love them the only thing was when she first tried them she came out all over her body in a rash. So instead of her getting in the bath they just put them in water but she loved it especially the toys..
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Posted 1 month ago
Fantastic customer service, very fast delivery, my grandson loves his spiderman ready bed. Would highly recommend this company.
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Posted 1 month ago
Highly recommend this company fast service
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Posted 1 month ago
The dispatch time and items are great but Evri were terrible, still not arrived after more than 2 weeks post dispatch but as soon as we asked to cancel the parcel turned up the next day. Sadly more than a week after our Granddaughters birthday so rather disappointing.
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Posted 1 month ago
Good value
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Posted 1 month ago
Perfect. Low cost place for all child toys and games
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Posted 1 month ago
Great price and the delivery was super fast!
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Posted 1 month ago
Good value for money and quick delivery time
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Posted 1 month ago
Great service
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Posted 1 month ago
Ordered my granddaughters Christmas and birthday gifts from here now. Been happy with both orders
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Posted 1 month ago
bargain value, prompt delivery
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Posted 1 month ago
Sadly I’m not happy with the item only before. Used twice very difficult to get the pen off.
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Posted 10 months ago
Hi Michele, thank you for your review. We’re really sorry to hear that your experience with the item wasn’t as expected. We’d love to help make this right — could you please share your order details with us so we can look into it and find a solution for you? Thank you so much, Grace
Posted 10 months ago
True Toys is rated 4.6 based on 10,938 reviews