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True Toys Reviews

4.6 Rating 11,120 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,120 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Lots of choice for really good prices, fast delivery.”
Helpful Report
Posted 1 month ago
“Great service and quick delivery. Would definitely use again”
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Posted 1 month ago
“I am SO impressed with this website. I bought two Wicked dolls which are perfect and arrived really quickly. I almost paid over double the price in a different shop until I found this website, so I’m incredibly happy I ordered from here. I will definitely buy from here again. Thank you.”
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Posted 1 month ago
“Easy to navigate the website. Products are at a great price and delivery was on time.”
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Posted 1 month ago
“Ordered early hours in the morning arrived literally less than 24 hrs later”
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Posted 1 month ago
“Great prices and toy arrived super quick.”
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Posted 1 month ago
“Ordered over two weeks ago and it still has not turned up!! Can’t speak to a real person to get this sorted. Terrible service, I wouldn’t recommend shopping here!”
Helpful Report
Posted 1 month ago
Hi Emily, thank you for your review. We’re truly sorry for the frustration and inconvenience caused by the delay with your order. We’re pleased that this has now been resolved for you, and we appreciate your patience while we worked to address the issue. Many thanks, Grace True Toys Customer Service Team
Posted 1 month ago
“Great value Granddaughter loved everything about true toys”
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Posted 1 month ago
“Great website. Found what I was looking for in no time. Excellent prices and quick delivery. Highly recommended”
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Posted 1 month ago
“Unfortunately didn't recive parcel due to someone pinched it while I was out and was left on my front door especially when I told them to leave with next door or place it in my back garden. im very upset especially when the gifts was for Christmas for my son”
Helpful Report
Posted 1 month ago
Hi Bethany, thank you for your review. We’re truly sorry to hear that your parcel was taken after being left at your property, especially as the items were intended as Christmas gifts. We’re pleased to have been in contact with you and are working towards resolving this for you. Many thanks, Grace TrueToys Customer Service Team
Posted 1 month ago
“Brilliant service, ordering was really easy, prices were great and delivery was quick and I was kept informed about my order.”
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Posted 1 month ago
“I am very happy with true toys/ bargain max. My order & delivery were seamless. Very quick & easy to order. Lots of choice on website & always great prices.”
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Posted 1 month ago
“I am very happy with my purchase”
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Posted 1 month ago
“I was really happy with my purchase. It was cheaper than I could find it anywhere else. Delivered when stated it would be and arrived quickly.”
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Posted 1 month ago
“Good quality and fast delivery. Good good 👍”
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Posted 1 month ago
“Order was placed on 30th August and has been at the delivery depot since 1st September. It is mow the 12th September and tracking still says 'in transit'. Tried to contact and got an AI response and cannot speak to an actual person. Awful”
Helpful Report
Posted 1 month ago
Hi Karlee, thank you for your review. We’re truly sorry for the frustration caused by the delivery delay and difficulty getting through to us. We understand how disappointing this must have been. We’re pleased we were able to speak with you directly and resolve this for you. Many thanks, Grace TrueToys Customer Service Team
Posted 1 month ago
“Purchased a gift for my son a couple of weeks ago and it was never delivered. Birthday has now been and gone. I have been refunded the delivery fee as Evri lost the parcel, but not heard about a replacement yet. I would of waited out before leaving a review but as you've specifically asked me for one I've provided this. There is very limited customer service from TrueToys and don't feel particuarly valued as a customer.”
Helpful Report
Posted 1 month ago
Hi Peter, thank you for your review. We’re truly sorry your son’s gift did not arrive in time for his birthday, and we understand how disappointing this must have been. We have responded to you by email as unable to reach on phone, and hope to assist in bringing this matter to a resolution. Many thanks, Grace True Toys Customer Service Team
Posted 1 month ago
“I ordered two toys however one came and the other one didn’t. Ive tried to get in touch with yourself but ive literally have had no response or anything.”
Helpful Report
Posted 1 month ago
Hi Arman Azam, thank you for your feedback. We’re sorry to hear that you have only received one of the two toys from your order and for the difficulty you’ve experienced trying to get in touch. We have tried calling you but were unable to reach you, so we have also sent you an email to look into this further. We’re keen to get this resolved for you as quickly as possible and look forward to hearing back from you. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused. Many thanks, Grace True Toys Customer Service Team
Posted 1 month ago
“Great choices Fab prices, Fast delivery”
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Posted 1 month ago
“Fast delivery, good price.”
Helpful Report
Posted 1 month ago
True Toys is rated 4.6 based on 11,120 reviews