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True Toys Reviews

4.6 Rating 11,120 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,120 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Brilliant service parcel came quicker than any other retailer, prices were so good to.”
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Posted 1 month ago
“Very good and a great price compared To outher sites.”
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Posted 1 month ago
“Very happy was present”
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Posted 1 month ago
“Good quality with speedy delivery.”
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Posted 1 month ago
“These were purchased asChristmas Gifts.”
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Posted 1 month ago
“Good experience of sale , great purchase”
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Posted 1 month ago
“Pleased with this wizard set Cheaper than amazon for the same thing and was given a further 10% discount Prompt delivery and speedy response to a query I had”
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Posted 1 month ago
“Had never heard of True Toys before so was a little dubious. However I needn't have been as the ordering process and delivery all went well. Price of the toy was almost £10 less than I had found elsewhere. I would certainly use them again.”
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Posted 1 month ago
“Excellent price and excellent next day delivery. Would certainly use again.”
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Posted 1 month ago
“The ordering proacess was good, the item was as described and the website was easy and informative. We paid extra for overnight delivery but although we ordered on a Thursday morning, the item arrived the following Monday. Customer services were good when contacted, but the courier arrangements should be better.”
Helpful Report
Posted 1 month ago
Hi Martin, Thank you for your detailed review and for your positive feedback on our website, ordering process, and customer service. We’re pleased to hear that the item was as described and that our team was able to assist when contacted. We’re sorry that your delivery did not arrive within the expected timeframe. We appreciate your feedback regarding the courier arrangements and will take this on board as we continue to improve our delivery service. Thank you again for choosing us and for sharing your experience. Many thanks, Grace TrueToys Customer Service Team
Posted 1 month ago
“good value fast delivery”
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Posted 1 month ago
“great service delivery fast, not used toy yet as its a present”
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Posted 1 month ago
“Good quality of products and prices reasonable”
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Posted 1 month ago
“I am missing 4 bolts I got this for my 8 year olds birthday and he can’t Even play on it yet I won’t be ordering again”
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Posted 1 month ago
Hi Madisson, Thank you for taking the time to leave your review. We’re sorry to hear that your item arrived with four bolts missing, especially as this was a birthday gift. We have attempted to reach you by phone but unfortunately haven’t been able to get through. We have also contacted you via email to gather further information so that we can work towards a suitable resolution. We hope to hear back from you soon so we can assist further. Many thanks, Grace TrueToys Customer Service Team
Posted 1 month ago
“Quick delivery”
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Posted 1 month ago
“Lovely pram and excellent value”
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Posted 1 month ago
“cycle arrived in good condition and on time was easy to put together have to also say my great neice aged almost 10 is chuffed to bits with it thanks”
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Posted 1 month ago
“We ordered the spiderman walkies talkie watches and one of them worked and the other one won't charge as there are 2 in the box. Such a shame.”
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Posted 1 month ago
Hi Angharad, thank you for taking the time to leave your review. We’re sorry to hear that one of the Spider-Man walkie-talkie watches is not charging, especially as the set includes two watches. We attempted to reach you by phone but unfortunately weren’t able to get through. We have also contacted you via email to gather further information so we can look into this and work towards a suitable resolution. Many thanks, Grace TrueToys Customer Service Team
Posted 1 month ago
“didn't receive well i did but the courier left outside my door ordered before never had a problem delivery come earlier or I would of stayed in”
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Posted 1 month ago
Hi Anna, Thank you for taking the time to leave your review. We’re sorry to hear about the way your parcel was delivered and understand your frustration, especially as you would have preferred to be present when it arrived. We’re glad to see that the matter has since been resolved. We appreciate your feedback regarding the delivery and will take this on board. Many thanks, Grace TrueToys Customer Service Team
Posted 1 month ago
“Excellent the quality price and speed the goods were delivered thank you so much I will use uou agsin.😀”
Helpful Report
Posted 1 month ago
True Toys is rated 4.6 based on 11,120 reviews