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True Toys Reviews

4.6 Rating 11,120 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,120 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Superb swing my son loves it. Really easy to assemble and fold way, Swift delivery Overall very satisfied”
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Posted 1 month ago
“Excellent site . Items always high quality and reasonably priced. Fast delivery”
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Posted 1 month ago
“Quick delivery and kids really loved it”
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Posted 1 month ago
“Quick delivery”
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Posted 1 month ago
“Great item, great deal my child loves it”
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Posted 1 month ago
“My 7 year old girl loves it.”
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Posted 1 month ago
“Fast shipping and great discounts”
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Posted 1 month ago
“Excellent Value,service and product,could have asked for more,Thankyou!😊”
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Posted 1 month ago
“Bought a Thomas the train set for my boy delivery was very fast and came well packed couldn’t be happier thanks.”
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Posted 1 month ago
“Sorry can’t leave a good review as still haven’t received parcel!”
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Posted 1 month ago
Hi, Thank you for taking the time to leave a review. I’m really sorry to hear that you haven’t received your parcel. I completely understand how frustrating this must be. I’ve tried to call you, but unfortunately wasn’t able to reach you today. I’ve also sent you an email so we can look into this further and get everything resolved as quickly as possible. Kindly check your emails when you’re able to, as we’d love the opportunity to assist you and get this resolved. Many thanks, Ella True Toys Customer Service Team
Posted 1 month ago
“Excellent site. Fantastic prices. A*”
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Posted 1 month ago
“Very pleased with my purchase which is a christmas gift for my granddaughter. Excellent delivery time. Thank you.”
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Posted 1 month ago
“From ordering to delivery exceptional service , quick and easy to order , purchased on a Monday evening, delivered by Wednesday afternoon, kept up to date with delivery message ...10/10”
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Posted 1 month ago
“Came on time, can’t wait to give them to my granddaughter for her birthday”
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Posted 1 month ago
“Very good service got the next even when I purchased on a Sunday will definitely be buying again”
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Posted 1 month ago
“The product was very good for the price”
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Posted 1 month ago
“I was extremely disappointed with the service , mainly down to Evri keep changing delivery dates and then not delivering at all . So never received my package”
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Posted 1 month ago
Hi Deborah, Thank you for your review. We’re genuinely sorry to hear about your disappointing delivery experience and the frustration caused by the repeated changes to your delivery date. We’ll ensure this is raised with the relevant team, as we understand how disappointing this must have been. I’m pleased to see that a member of our team has been in touch and that this has now been resolved. We apologise again for the inconvenience caused and appreciate your patience and understanding. Kind regards, Ella True Toys Customer Service Team
Posted 1 month ago
“I received my parcel of over £120 worth of gifts inside. The box arrived damaged and slightly open, and 2 parcels were missing inside, 3 of the items inside were also damaged. I contacted them and they sent me the 2 missing items, but again the box arrived damaged and the items inside damaged. I was told to return the parcels (but I would have to drop them to the nearest EVRI shop). I explained I am currently unable to drive and don't really think it is my responsibility to be doing this and asked them to arrange a home collection which they wouldn't do. They then offered a 20% refund to keep the damaged items, which I won't do as they are for presents. They then offered a 30% refund, which again isn't good enough as I have spent a lot of money on these items. Still waiting for a response from my last email!”
Helpful Report
Posted 1 month ago
Hi Lauren, Thank you for taking the time to share your feedback. We’re really sorry to hear that some of your items arrived damaged and that there were issues with your order. We understand how disappointing this must have been. We’re glad to see that this has now been resolved with a member of our team, and we really appreciate your patience and understanding while this was looked into. Kind regards, Ella
Posted 1 month ago
“No problems at all.”
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Posted 1 month ago
“Prompt delivery”
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Posted 1 month ago
True Toys is rated 4.6 based on 11,120 reviews