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True Toys Reviews

4.6 Rating 11,151 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,151 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Toys were good kids loved them”
Helpful Report
Posted 1 year ago
“Took forever to arrived, certainly NOT the 10 dats they quoted. Just squeezed in before Christmas, when i had the go out and but a backup. Then a size 6xl would have fit a large (great christmas present NOT!) And just wrapped in a plastic bag... Did get a reply from customer service but very slow. Guessing I'm going to have to pay to return too!”
Helpful Report
Posted 1 year ago
Hello Emma, Thank you for your review. I have thoroughly searched our email records but have not found any communication from you regarding the issue with this item. Please contact us at support@bargainmax.co.uk, and we will be pleased to assist you with the return of the item. Kind regards, Dan
Posted 1 year ago
“Very happy with service received delivery was very quick within 3 days of ordering and was kept informed of delivery status.would buy from this company again”
Helpful Report
Posted 1 year ago
“Very pleased quick delivery will order again”
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Posted 1 year ago
“I'd seen the item I needed sold for about £70 online, I was rather worried santa wouldn't be able to deliver his promise to my little girl..... thank goodness I found bargainmax! £20 for the item I needed, arrived efficiently, perfect condition too! Thank you bargain max, I'll be using you again and again!”
Helpful Report
Posted 1 year ago
“I was extremely skeptical given the cheap price but when I saw that the one I was going to buy through Amazon was supplied by BargainMax I took a punt. Items shipped quickly and in perfect condition. Got both items for the price of one elsewhere. Really happy, would definitely use again.”
Helpful Report
Posted 1 year ago
“Always amazing purchased loads from Bargainmax amazing and very quick delivery all time.”
Helpful Report
Posted 1 year ago
“I did not get my packages, the post man left 3 big box’s out on my door step when nobody was home, absolutely ridiculous all just before Christmas ihave messaged and direct messaged via instagram and still yet nobody has replied to me. If someone could email me back that would be much appreciated.”
Helpful Report
Posted 1 year ago
Hello Shan, Thank you for submitting your review. I would like to confirm that we have responded to your message from December 22nd, requesting you to complete a Denial Of Receipt Form. This form is necessary for us to initiate an investigation with the courier regarding the issues you have encountered. As we have not yet received the completed form from you, we are unable to proceed with the investigation. Kindly respond to our email at your earliest convenience to facilitate further action. Kind regards, Dan
Posted 1 year ago
“Not great. Parts missing. No response from Boxing Day. Sad 4 year old”
Helpful Report
Posted 1 year ago
Hi Jamie, Thanks for getting in touch. I am sorry to hear that there's a part missing from your item, I understand how frustrating that can be. We have responded to your query via email and asked for more information to help us investigate the issue for you, please can you respond as a matter of urgency? Once I have this information I can then advise on the next steps. Many Thanks, Daniel
Posted 1 year ago
“Works well good fun”
Helpful Report
Posted 1 year ago
“Ninja turtle bike arrived in time for Christmas. Paid for next day delivery and it arrived as promised.”
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Posted 1 year ago
“Excellent choice of toys at very competitive prices. Easy to order and and pay. Very quick delivery often with free postage.”
Helpful Report
Posted 1 year ago
“Easy ordering and delivery right on time , definitely use again .”
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Posted 1 year ago
“Fantastic they have a lot to choose from and every year they deliver”
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Posted 1 year ago
“My granddaughter loved it”
Helpful Report
Posted 1 year ago
“Although the delivery was on time for Christmas, the product was flimsy; constantly falling over when my daughter tried to put the play doh in the compartments. Waste of money unfortunately. Both times I've purchased from Bargain Max, the product quality is severely under par”
Helpful Report
Posted 1 year ago
Hello Laura, Thanks for leaving us feedback, I have sent you an email, asking for more information on the product, so that we can try and resolve this issue for you today, I look forward to your response. Kind Regards Dan
Posted 1 year ago
“Bought as an Xmas present for my granddaughter. When she opened it on Xmas day all of the instructions were in Chinese! Had to go online to try and find some instructions in English.”
Helpful Report
Posted 1 year ago
Hello Phil, Thanks for leaving us a review. I have sent you an email with an attachment that has all the instructions in English, I hope this helps resolve this problem for you. Kind Regards Dan
Posted 1 year ago
“Absolutely brilliant items and great value for money. Excellent experience all round.”
Helpful Report
Posted 1 year ago
“NEVER TURNED UP AND AWAITING A REFUND”
Helpful Report
Posted 1 year ago
Hello Ricky, Thanks for leaving a review and we apologise for the delay in response to your feedback. I can confirm this has now been resolved for you and a resolution has been emailed to your directly, we apologise for any inconvenience this has caused you. Kind Regards' Dan
Posted 1 year ago
“Great prices, fast dispatch, good packaging.”
Helpful Report
Posted 1 year ago
True Toys is rated 4.6 based on 11,151 reviews