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True Toys Reviews

4.6 Rating 11,149 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,149 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Great transaction quick delivery”
Helpful Report
Posted 1 year ago
“Absolutely rubbish would never order from you again somebody got my order but not Me the person that received it should be ashamed of there selves”
Helpful Report
Posted 1 year ago
Dear Susan, I am writing to confirm that we have responded to your email and requested that you complete a Denial Of Receipt Form. This form is necessary for us to initiate an investigation with the couriers regarding the missing parcel. However, we have not yet received the completed form from you since December 27th. Regrettably, we are unable to proceed with the investigation without this signed document. Should you have any concerns or require further clarification about the process, please feel free to contact us. Thank you for your understanding. Sincerely, Daniel
Posted 1 year ago
“Nothing turned up delivered to the wrong address wrecked my Christmas and still no refund absolute joke of a company”
Helpful Report
Posted 1 year ago
Dear Jamie, We apologise for the delayed response. I can confirm we have contacted you via email to discuss the feedback provided above, and are now waiting on your response, please respond as a matter of urgency so we can resolve your query today? Sincerely, Daniel
Posted 1 year ago
“Amazing site prices Amazing product thank you”
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Posted 1 year ago
“It never arrived.”
Helpful Report
Posted 1 year ago
Hello Deborah, Thanks for contacting us, and we apologise for the late response to your feedback. I can confirm this has now all been resolved and an email has been sent to you directly with your resolution. Kind Regards Dan
Posted 1 year ago
“Excellent product fast delivery well packaged Very happy”
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Posted 1 year ago
“Great supplier. Fast delivery.”
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Posted 1 year ago
“The toys were great the kids loved them ❤️”
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Posted 1 year ago
“The toy we were looking at was over £20 cheaper on here than the high street. Initially was thinking it was too good to be true but after using them I have now made them my number 1 go to, delivery was fast within a few days and the toy is exactly what I ordered. Can’t fault them.”
Helpful Report
Posted 1 year ago
“Lovely kitchen. Just as stated and shown. My son absolutely loves it, especially the magnetic fridge freezer. It was fairly simple to put together (as simple as something flat packed can be, it probably took around 90minutes to make). I also ordered this on Friday 20 December (morning) and it said it would be delivered in Monday 23 December. To my surprise it ended up being delivered in Saturday 21 December. Given I had left it so late to order for Christmas I was really impressed with the delivery.”
Helpful Report
Posted 1 year ago
“Found what if been looking for at a reasonable price”
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Posted 1 year ago
“Was sceptical at first as I have never heard of this company but the item was delivered fast with no issues 👍🏻 will use again”
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Posted 1 year ago
“Very happy and arrived super quick. Recommend bargain max. Thanks”
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Posted 1 year ago
“Bargain Max does what it says, great assortment of toys at affordable prices.”
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Posted 1 year ago
“First time ordering from bargain max and was not disappointed. In touch through email about dispatch to delivery. Arrived in perfect condition and was very happy with purchases. Keep up the good work 😊”
Helpful Report
Posted 1 year ago
“Have used bargain max for a good few years now for birthdays/Christmas and have had no issues. There was one incident where courier company got the box soaking wet and resulted in missing items, bargain max was quick on it and I had the missing items delivered the following day”
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Posted 1 year ago
“Delivery was reasonable for time of year. Refund via clearpay was prompt. Toys will packaged.”
Helpful Report
Posted 1 year ago
“Sorry, but I ordered with guaranteed Xmas delivery..and my order didn't turn up til the 27th... The items ordered were for friends that were visiting me for Xmas...and have now returned to ITALY without gifts, meaning that I now have to pay extra postage etc to get them delivered in ITALY!! Very very disappointing...”
Helpful Report
Posted 1 year ago
Hello Gayle, Thank you for reaching out to us and providing your review. We sincerely apologize for the delay in the arrival of the presents, which did not reach you until December 27th. Unfortunately, we were unaware of the delay with Amazon until after the Christmas period. Please rest assured that we have escalated this issue to Amazon, and we deeply regret any inconvenience this may have caused. Kind regards, Dan
Posted 1 year ago
“Toys were good kids loved them”
Helpful Report
Posted 1 year ago
“Took forever to arrived, certainly NOT the 10 dats they quoted. Just squeezed in before Christmas, when i had the go out and but a backup. Then a size 6xl would have fit a large (great christmas present NOT!) And just wrapped in a plastic bag... Did get a reply from customer service but very slow. Guessing I'm going to have to pay to return too!”
Helpful Report
Posted 1 year ago
Hello Emma, Thank you for your review. I have thoroughly searched our email records but have not found any communication from you regarding the issue with this item. Please contact us at support@bargainmax.co.uk, and we will be pleased to assist you with the return of the item. Kind regards, Dan
Posted 1 year ago
True Toys is rated 4.6 based on 11,149 reviews