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True Toys Reviews

4.6 Rating 11,151 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,151 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Great prices and great delivery”
Helpful Report
Posted 1 year ago
“Omg I can't believe how amazing this house is,great quality and very colourful.for this price.its 100 percent bargain 😍”
Helpful Report
Posted 1 year ago
“Perfect Xmas gift. Kid loved it, great price too alltiigj it went down by £10 a few days after I purchased 😩”
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Posted 1 year ago
“Always check prices, sometimes find things that are big in high street shops and often at a cheaper price. All items have been as expected but one item on my recent order came in a sticker damaged packaging which was disappointing as it was a Christmas present. I’m hoping it was a one off”
Helpful Report
Posted 1 year ago
“Great and amazing”
Helpful Report
Posted 1 year ago
“First item ordered no confirmation reordered item all went through great. Until I noticed double the amount was taken from my account. The item had gone through twice, I tried to cancel the item but apparently it was too late Ive tried to return the item with conflicting advice first I was told it would be free of charge collection by Yodel but not on a day which was convenient tried to change day to be told I would get an email confirming this which I did not. Then I was told by another advisor that I shouldn't of been told this and I needed to arrange the return myself despite having emails and WhatsApp messages contradicting this. I have boxed item up to send back myself. Customer service helpful but confusing and conflicting.”
Helpful Report
Posted 1 year ago
Hi Miss, thank you for your review. We apologize for the confusion and frustration you've experienced with your order and the return process. We understand how important clear communication is, and we’re sorry for the mixed information you received. We appreciate your patience, and if there's anything else we can do to assist with the return, please don’t hesitate to reach out. Grace
Posted 1 year ago
“Arrived on time, great quality as described.”
Helpful Report
Posted 1 year ago
“Item arrived damaged and not in a condition that I can use as a gift. Very disappointed. Would not recommend.”
Helpful Report
Posted 1 year ago
Hi Jenny, thank you for your review. We’re sorry to hear that your item arrived damaged. We understand your disappointment, especially since it was intended as a gift. Please contact us directly, and we’ll work to resolve this issue as quickly as possible. Grace
Posted 1 year ago
“Brilliant selection products, Really fast delivery Brilliant prices 5 ⭐️”
Helpful Report
Posted 1 year ago
“I’m still waiting for my parcel to be delivered!! I’ve checked delivery and it’s saying at warehouse, if you could check this has it’s for my granddaughter for Xmas ,I’m now worried it’s not going to arrive in time,”
Helpful Report
Posted 1 year ago
Hi Nicola, thank you for leaving a review. We're very sorry for the delay and understand how important this is, especially for Christmas. We have successfully resolved the issue, please check your e-mails. Thank you for your patience, and we’ll do our best to ensure this does not happen in the future. Grace
Posted 1 year ago
“The order arrived in good time and was packaged appropriately. The notifications were timely and accurate, the price was very good and the product exactly as I expected”
Helpful Report
Posted 1 year ago
“Top quality at great prices, swift delivery, highly recommended l. I’ll definitely be using this retailer again!”
Helpful Report
Posted 1 year ago
“Good quality and fast delivery”
Helpful Report
Posted 1 year ago
“Only problem is Yodel aren't reliable”
Helpful Report
Posted 1 year ago
Hi Pat, Thank you for your feedback. We apologize for the issues with the delivery service. We understand your frustration and will consider this for future shipments. Please let us know if there's anything we can do to assist you. Grace
Posted 1 year ago
“Very quick delivery, this dolls head has been bought as a Christmas present. It was a better price than other retailers.”
Helpful Report
Posted 1 year ago
“All went well with the ordering process and delivery of the item, a Christmas present for my granddaughter. Excellent price, all looks in order so, prior to her opening this gift and playing with it, I’m a happy grandma!”
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Posted 1 year ago
“Ordered a Funko Batman. It was a good price. Delivery was slightly slower than advised but that may have been the courier.”
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Posted 1 year ago
“Quick delivery. Competitive prices. No issues. Spot on.”
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Posted 1 year ago
“I ordered the Cambridge edition of Monopoly assuming it was Cambridge England, where I live. Imagine my disappointment when I realised it was Cambridge Massachusetts! Also, the delivery driver left it at the wrong address which meant it was left on the wrong doorstep for several days as the home owners were away.”
Helpful Report
Posted 1 year ago
Hi Susanah, thank you for leaving a review. We're sorry for the confusion regarding the Cambridge edition of Monopoly and the delivery issue. We understand your disappointment and apologize for the inconvenience. Please reach out to us directly so we can resolve this and ensure you’re satisfied with your order. Grace
Posted 1 year ago
“I ordered Wheel You Dare game and a Ghostbusters light saver on 9th December under 2-4 days delivery. On 11th December an email from you saying processed and being sent out. I have received NOTHING and no update from the courier company by 20th December and rang you and you are sending out replacement items. I HOPE THESE ARRIVE IN TIME FOR CHRISTMAS UNDER YOUR SPEND £19.99 AND NEXT DAY DELIVERY? I am very disappointed as BargainMax have been good in the past”
Helpful Report
Posted 1 year ago
Hi Tina, thank you for leaving a review. We sincerely apologize for the delay and understand your frustration, especially with Christmas approaching. We have already processed your replacement items and will do our best to ensure they arrive on time. We value your past experiences with BargainMax and appreciate your patience as we resolve this matter. Grace
Posted 1 year ago
True Toys is rated 4.6 based on 11,151 reviews