True Toys Reviews

Name: True Toys
Address: True Toys, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 11,165 Reviews

89 %

of reviewers recommend True Toys

4.6

Based on 11,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 13th September 2026

1191

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my daughter an electric scooter for her birthday.a week later and it's still not been dispatched.tried to contact them on 2 occasios but still no reply from them and scooter still not been dispatched”

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Posted 4 years ago

“Just received my order took longer than I expected but overall I’m very happy with it and am going to have a happy girlie I’m defo going to order again 😊”

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Posted 4 years ago

“Hi I have emailed the company so many times yet they have not Responded to my email.. I am still waiting on my refund.. please can you sort this out asap.”

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Posted 4 years ago

“not received after 9 days, emailed seller and no response. have also tried ringing but just days line is being fixed by the end of the week. now having to contact my bank.”

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Posted 4 years ago

“Sent the wrong item”

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Posted 4 years ago

“I have emailed you about four or five days ago I have not received some of my toys”

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Posted 4 years ago

“After shopping with Bargainmax for many years and never having a problem i find it hard to give them 1 star but unfortunatly the service that is now being provided falls well short of a good company. I ordered a lego set for my daughters birthdays which i thought would be really nice. I understood there would be a delay as it seems Bargainmax seem to be having a few problems but after previous exeperiances i thought it would be ok. They dispatched it within about a week and then it started to go wrong. Evri got the parcel and was going through their systems then it got stuck at the delivery depot and has been there for a week now with the tracking saying that it is ready for delivery but since last week has not moved. Now this is where Bargainmax fail. I have been trying to contact them for the past 4 days to have them chase the delivery and find out what has happened. There phone lines are not working, they do not answer emails and they do not respond to questions via their website. I can not understand how any company can contiune without any customer service. As i can not rely on this companies ability to answer when things go wrong i will no longer shop with them.”

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Posted 4 years ago

“Fantastic as always. Great prices, excellent delivery overall superb.”

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Posted 4 years ago

“Placed an order 22nd September had nothing, tried calling phone lines are down emailed and messaged via Facebook nothing wanted to know if my order was going to arrive, my sons birthday is a week away and starting to worry”

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Posted 4 years ago

“Please don’t tell me one more time the order has been delivered it hasn’t, just because your customer service advisor says it has it doesn’t make it so :-( I have previously had good experiences with bargain max but unfortunately this time they split an order into two shipments delivered a smaller package and failed to deliver the rest of the order and now owe me approx £100 worth of items for the remaining shipment, customer service via email after originally saying it had been delivered (I had evidence to the contrary) said they could refund or resend on a 24 hour service I stupidly picked resend and the items have still not arrived. Having left it a few days I asked for a refund to which I then again received a reply saying I see the order has now been delivered (it has not) so I have now asked again for an refund, it has been over a month since the items should have been delivered. I have tried to call them but conveniently their phone lines are having “technical issues”. The excuse for the failed delivery was to lie blame with the delivery company however I have been tracking the order with them and they have been expecting the item but never received it. I am trying to keep calm about the money which is for my children’s Christmas presents (I shop early to save money oh the irony). It seems looking at reviews I am not alone in this issue. I now have everything crossed I can get a refund and will have to look elsewhere for my items.”

Helpful Report

Posted 4 years ago

“Hi, i placed an order on the 26th of September, it said complete on the 28th and tracking just says were expecting your parcel. I havr received no despatch email. I have sent a couple of emails over the past two days and no one has replied. The phone lines have technical issues and I have also messaged on instagram and they said someone would contact me in 24hrs it has passed this timeframe. My husband placed an order the day after me and that turned up today. I would just like to know what is going on with my order. Thank you”

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Posted 4 years ago

“Really bad customer service...I placed my order on the 18th September 2022 and its now the 4th October 2022 and still haven't received my parcel but were quick enough 2 take my money....u can't talk 2 a human as fone lines have been unavailable...emailing is a joke”

Helpful Report

Posted 4 years ago

Hi Nina, I can see that you messaged on the 30th of September and that you were responded to on the 30th by a customer service rep who resolved your issue by sending out a replacement item. I can also see that you have messaged us today with a new request that a member of our team will contact you to resolve. Thank you BargainMax

Posted 4 years ago

“Order placed on the 18th September 22 it is now the 3rd October 22 and I still haven't received it! My Niece won't getting this as a birthday present now. Order well in advance.”

Helpful Report

Posted 4 years ago

Hi Kim, Thank you for bringing this to our attention, a customer service rep has contacted you via email, after contacting our courier the package appears to have been lost in their network so a new item has been sent out today for delivery tomorrow. We apologise for any inconvenience that this has caused. Thank you BargainMax

Posted 4 years ago

“Used Bargainmax lots of times, absolutely brilliant every time, thanks.”

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Posted 4 years ago

“I had never heard of this company before so I was abit wary about ordering but as the item I wanted was only £10, I decided to risk it! Delivery was at the said time and the packaging was good so an undamaged toy and I saved £5, whats not to like. I will certainly use Bargain Max again, thankyou”

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Posted 4 years ago

“I have ordered from here a couple of times and my last order I had sometimes I had an LOL Color change surprise that’s not returned and I had a Peppa Pig time not got that and I had an LOL surprise And the box was open”

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Posted 4 years ago

Hello, If you receive an order and the box is damaged or open and items are missing please contact support@bargainmax.co.uk and a member of our customer care team will look in to the issue and offer a solution. Thank you BargainMax

Posted 4 years ago

“i thought it was a scam but ordered a doll and just received my order , just purchase some more presents really happy with it”

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Posted 4 years ago

“Cxxxxxxxxxx”

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Posted 4 years ago

“Ordered on the 12th September. Had 3 separate shipments received 2 but still waiting on 1 & no update has been made for the last week. Still says dispatched so not sure if I've been ripped off. Not happy.”

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Posted 4 years ago

Hi Lauren, Thank you for your feedback, A member of our customer care team has reached out to resolve this for you as we were unable to find any communication regarding this order Thank you, Bargain Max

Posted 3 years ago

“Have used bargain max for a few years running. The toys are 100% quality and my daughter is always happy with them as am I. Will continue to use bargain max in the future.”

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Posted 4 years ago

True Toys is rated 4.6 based on 11,165 reviews