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True Toys Reviews

4.6 Rating 11,162 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,162 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Ordered a collectible Lego set of which they squeezed the box into and box too small and totally crushed the box The customer service response time was extremely slow although there was an order of partial refund if I keep the item but once I agreed to this nothing more happened and just gave up”
Helpful Report
Posted 4 years ago
“Really disappointed that still not delivered after a week My sons main present for his birthday today and hasn’t changed its status on delivery update. Courier hasn’t even received item after 4 days Really disappointing as was no option for a next day delivery at checkout”
Helpful Report
Posted 4 years ago
“I have used BargainMax for a while now,it's a great shop and never had any problems. Will continue to use it. Thankyou Kind Regards Beth ☺️”
Helpful Report
Posted 4 years ago
“i bought roblox piggy head and Mr potato head and received crayons and a peppa pig play mat. The order couldn't be more wrong if they tried. Also the box was open and damaged”
Helpful Report
Posted 4 years ago
“I don’t believe the 4 and 5star reviews are real Ordered in September still waiting Sent several emails No one ever responds Alice Connolly”
Helpful Report
Posted 4 years ago
“Really happy with the product I bought. Will be ordering from you again. I like how you can pay by using klarna clearpay or laybuy. I like how you don't have to spend loads to get free delivery Would certainly recommend you”
Helpful Report
Posted 4 years ago
“Ugly uglier than I have ever seen”
Helpful Report
Posted 4 years ago
“I ordered a toy bear which never arrived. I was promised a refund but three weeks later my refund has still not arrived Do not use this company. They don't reply to emails and keep your money”
Helpful Report
Posted 4 years ago
“ordered 250 worth off goods 8 weeks never came , only refunded after several emails and the birthday was over . poor service and poor response”
Helpful Report
Posted 4 years ago
“Order not dispatched been waiting a while can't even get hold of anyone”
Helpful Report
Posted 4 years ago
“I allways use this site for my kids things I love it”
Helpful Report
Posted 4 years ago
“Ordered over 3 weeks ago and still nothing arrived my sons birthday was the 6th and this was 2 of his presents apparently they’ve been lost! Cannot get hold of anyone useless!!!!”
Helpful Report
Posted 4 years ago
“I've shopped with baragin max now for a couple of years..never had a problem with any orders I have received..very satisfied”
Helpful Report
Posted 4 years ago
“I have used this site since my daughter's birthday back in April and have had any problems! I am now using it for Christmas for both kids and my son's birthday, always great prices and brilliant quality. My favourite shopping site for sure”
Helpful Report
Posted 4 years ago
“Absolutely awful company. I had been trying for a week to order something on both the uk and Irish websites. I was having issues getting a shipping quote. There's no live chat and I was emailing back and forth for days only for someone to eventually tell me they were currently only shipping to the uk. Nothing about this on their website. If you are outside of the uk then STAY AWAY. It takes forever to get a response too! Disgraceful.”
Helpful Report
Posted 4 years ago
“Utter disgraceful company... wouldn't touch them with a barge poll! The order arrived with damaged zip on the chair cover which rendered it unusable. Emailed the company 3 times and sent two online messages to try and get a refund or replacement, but not had one reply back from any of them. Reporting to Trading Standards next!”
Helpful Report
Posted 4 years ago
“Ordered 2 weeks ago and items still not dispatched... waste of time. Buy elsewhere.”
Helpful Report
Posted 4 years ago
“Ordered my daughter an electric scooter for her birthday.a week later and it's still not been dispatched.tried to contact them on 2 occasios but still no reply from them and scooter still not been dispatched”
Helpful Report
Posted 4 years ago
“Just received my order took longer than I expected but overall I’m very happy with it and am going to have a happy girlie I’m defo going to order again 😊”
Helpful Report
Posted 4 years ago
“Hi I have emailed the company so many times yet they have not Responded to my email.. I am still waiting on my refund.. please can you sort this out asap.”
Helpful Report
Posted 4 years ago
True Toys is rated 4.6 based on 11,162 reviews