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True Toys Reviews

4.6 Rating 10,899 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,899 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

i didnt receive my parcel and still waitin for my refund 🤬😡🤬😡
Helpful Report
Posted 4 years ago
Good delivery and good quality product my granddaughter was very pleased there is a good selection of toys at very reasonable prices
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Posted 4 years ago
Brilliant service ... will use again.
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Posted 4 years ago
Inflated rhe pool as directed and within 10 mins the top layer had deflated. I found a tiny hole which i had to repair
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Posted 4 years ago
1st time ordering from BarginMax excellent quality and service
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Posted 4 years ago
Really good site to buy off will be back to buy more things
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Posted 4 years ago
I have nothing bad to say, everything was perfect nothing broken, amazing condition, better than expected, delivery updates were on point until delivery so thankyou
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Posted 4 years ago
Fantastic from order to delivery, great site will use again x
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Posted 4 years ago
Bargain purchase as usual
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Posted 4 years ago
I think is the best website for children's toy's.. My friend told me about this website.. And I really love this website.. My children's are happy whit the products iv bought for them and my family.. The toy's are very sturdy.. I'm very happy iv choose this website... Thank you so much BargainMax.. You made my children's happy..and all my family
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Posted 4 years ago
Still waiting on 2 orders over a weeks ago Terrible 😞
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Posted 4 years ago
I had the feeling it was a returned item as some pieces were loose in the box, and one doll had a paint defect to the eye from the manufacturer. The price was on sale price.
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Posted 4 years ago
Hi Marie, Thank you for your review. I can see a member of our customer care team has been in touch and has assured you we do not sell second-hand products or returned items and you received a replacement for the issues with the doll. Thank you, Bargain Max
Posted 3 years ago
Item arrived in a box so damaged it was falling out in drivers van. At first look it seemed to be a returned product but we thought let’s just put up and see as our sons were so excited. Two hours later and there’s no seats for glider, the frame is so flimsy and weak and wobbles even when secured down and the ropes on swing have are faulty and one side of rope is only about 30cms long at most. It seems like a load of faulty parts all put together in a broken box and so now we have two disappointed children and a wasted afternoon. Very unhappy
Helpful Report
Posted 4 years ago
We apologise that you have received a faulty item, please contact support@bargainmax.co.uk and a member of our team will be able to arrange a refund or replacement. Thank you BargainMax customer care
Posted 4 years ago
Please please please stay away from this site. Ordered last Saturday for my daughters Birthday the following Thursday (14th july) items was due to arrive Tuesday before her birthday. Tuesday came no delivery was told it was collected and would come before her birthday on Thursday. Needless to say no present arrived for my 7 year olds birthday. Called yesterday 18th July and was promised new one will be here following day 19th. Yep it's now 6.25pm on 19th waited in all day and no present. The poor customer service and lies/shifting blame to courier is always the answers you get. PLEASE STAY AWAY 1st and last time using them
Helpful Report
Posted 4 years ago
Vielen Dank, Ihre Website ist sehr nützlich!
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Posted 4 years ago
Box completely trashed, sellotape everywhere so obviously sent out in this condition. Disgusting!
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Posted 4 years ago
We do apologise for the condition of the packaging that you have received, all our products are new items and are shipped out in such condition. As I am sure you can appreciate we use 3rd party currier companies to deliver our items and sometimes packaging can become damaged during transit. We try to work with our curriers as closely as possible to stop these incidents from occurring however if items are received damaged please contact support@bargainmax.co.uk and we will try our best to resolve this issue for you. Thank you Bargainmax customer care
Posted 4 years ago
I was very disappointed with my order, I paid £3.99 to receive it the next day but as it was Friday I would receive it on Monday this is ok for me because I was only going to use the pool on tuesday, but they sent me the tracking number today and delevery didn't even receive my order yet that means it won't arrive on time. so what's the advantage of paying more for delivery if they deliver at the same time as those who don't pay? I'm very disappointed.
Helpful Report
Posted 4 years ago
I do apologise that there has been a delay in your shipping. I am unable to find your order from your name on the review but please be aware that as per our websites all orders placed after 1pm are shipped the following day. So if the order is placed after 1pm on a Friday it will be shipped Monday for delivery on Tuesday, please contact our customer care team on support@bargainmax.co.uk if you have any other queries. Thank you BargainMax customer care
Posted 4 years ago
Delivery over a week ago reached out by email twice and no response. Product missing from box wanting on my refund for this and no response.
Helpful Report
Posted 4 years ago
We apologise that there has been an issue with your ordered item as well as the delivery. Our customer care team respond to all emails within two working days. If you have still not had a response please contact us on 0333 999 8779 and a member of our team will be able to resolve your issue. Thank you Bargainmx customer care
Posted 4 years ago
Excellent products at great price and fast delivery.
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Posted 4 years ago
Excellent quality
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Posted 4 years ago
True Toys is rated 4.6 based on 10,899 reviews