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True Toys Reviews

4.6 Rating 11,163 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,163 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Love bargain max, only came across this site back in September and already made some huge savings that I'm delighted with for my daughters Christmas! I came across this make your own outfit sets that would fit barbies and I had never thought of buying anything like that before but honestly so glad I did and the bargain was something that couldn't be missed. Deliveries have always arrived within the week and everything is always in good condition. I have yet to contact customer service and that's a great thing as this means everything is running smoothly. Would definitely recommend.”
Helpful Report
Posted 3 years ago
“Order on Monday and items arrived on Thursday, first time ordering from this site would definitely recommend”
Helpful Report
Posted 3 years ago
“Order sent via Evri, Bargainmax have confirmed by email that the order is lost but no communication from Bargainmax since. I have opened a case with paypal to get my money back. I do not recommend this site and will not purchase from them again.”
Helpful Report
Posted 3 years ago
“Payment was received 3 times for the same order, but the order was not confirmed. When I enter the site, it says that you do not have a given order. I sent an e-mail and asked for support, no response for 2 days. Money was taken from my account 3 times for an order that I could not place. No one is interested. I suspect it is a scam site”
Helpful Report
Posted 3 years ago
“Very quick and easy to order lots of payment choices”
Helpful Report
Posted 3 years ago
“i had order a scooter and it cane to the wrong address, my name is natasha thackeray my address is 5 hatfield close rainworth, ng210ll where is my parcel no on is letting me know anything and now its not going to be here for my daughter's birthday im not happy can someone contact me pls 07399949315”
Helpful Report
Posted 3 years ago
“Rubbish service tried emailing 4 times cannot get through as technical problem . Said that the last two weeks. Box had already been opened on baby’s car covered in bits Obviously had been returned. Disappointing will not use this site again. Still waiting for reply two weeks later.”
Helpful Report
Posted 3 years ago
“I made a return nearly 3 weeks ago and I have not received my refund, also no one replies to my emails regarding this. Ia m very unhappy with the service i have received. The return reason is: we just changed our mind. Order number MAGENTO2000649415”
Helpful Report
Posted 3 years ago
“Great price lots of selection very fast delivery with good communication all round an excellent site xx”
Helpful Report
Posted 3 years ago
“This is the third year I’ve used bargain max and I always find amazing toys for amazing value! Using Klarna to spread the cost is a massive help too as I’m able to buy the bigger presents in time for Xmas , thanks again for making it that little bit easier for me this year ! I always tell friends and family how good your site is x”
Helpful Report
Posted 3 years ago
“Never heard of this site so thought would give a try. Will definitely use again. Packaged and delivered amazing, although it is longer delivery times then most. Prices really good everything in stock unlike most sites.”
Helpful Report
Posted 3 years ago
“Ordered 2 items recieved one , the courier they use is poor , I spoke to customer services item was reordered still not received it they sent me tracking number , but courier never delivered on day said they was rescheduling the delivery and haven't heard anything since told company and as of this minute no response .”
Helpful Report
Posted 3 years ago
“I ordered over 2 weeks ago or more. The delivery firm keeps sending text parcel to big we will get another delivery firm. They send a text they never turn up. I cant sign in to my account i try to reset password no link is ever sent and my email is set up as i recieved emails. Is this company legit?”
Helpful Report
Posted 3 years ago
“You used Evrie to deliver my products. Box was open both ends and toys are missing”
Helpful Report
Posted 3 years ago
Hi, Thank you for your feedback. I do apologise for this. We have made improvements as to how we package orders to avoid these issues in the future! I can see a member of our customer care team processed a replacement to you for the missing item and the issue has been resolved. Thank you, Bargain Max
Posted 3 years ago
“Ordered item never arrived. Difficult to contact to find out where my parcel was to be told parcel was lost and now item not in stock, 18 days after ordered. Luckily ordered with payment through Klarna as first time I had purchased from here so didn’t have to go through process of getting a refund. No apology and would not recommend after reading so many bad reviews on Facebook.”
Helpful Report
Posted 4 years ago
“Ordered a Princess scooter and Bing helmet. Got a broken box along the top with various things in. ?? Not mine two address labels one was mine the other for a lady called Mandy who lives in Oban can’t contact you as your phone lines bad”
Helpful Report
Posted 4 years ago
“Have been using bargain max for around a year now, always delivered within the time frame. Brilliant toys to chose from at fairly low prices.”
Helpful Report
Posted 4 years ago
“I love this site, its perfect for my son's birthday and Christmas presents. Free deliveries on all items. Never had a problem with any of my orders. Toys are cheaper then in the shops.”
Helpful Report
Posted 4 years ago
“Fast delivery. Would definitely use again. The item I bought is a Christmas present so not tried yet, but it looks great”
Helpful Report
Posted 4 years ago
“Terrible company waited 3 weeks and contacted them and they said they lost the delivery tracking number and gave me an option to cancel or reorder I ordered again only to be told the item was out of stock and canceled my order I don’t believe they had it in stock I had to give 1 star to leave a review or it would have been a minus score I would recommend not to use this company”
Helpful Report
Posted 4 years ago
True Toys is rated 4.6 based on 11,163 reviews