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True Toys Reviews

4.6 Rating 11,166 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,166 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Have used bargain max for a few years running. The toys are 100% quality and my daughter is always happy with them as am I. Will continue to use bargain max in the future.”
Helpful Report
Posted 4 years ago
“I tried to put an order through and it said payment declined so I checked my bank and they’ve taken the money but not had no email to say it’s been ordered or anything”
Helpful Report
Posted 4 years ago
Hi, Thank you for your feedback. We do apologise for this. If you do not receive an email from us confirming your order this means your order has been unsuccessful and the money is being withheld by your bank not ourselves and the money will be released automatically in 5-7 days. Thank you, Bargain Max
Posted 3 years ago
“Definitely not going to listen to bad reviews again, was thinking I’ve been ripped of but in all fairness they was just behind on delivery’s , received all my toys I ordered and all in perfect condition boxed up nice and very happy will definitely order again sorry for being impatient and not giving yous time 😀 thank you”
Helpful Report
Posted 4 years ago
“Order item on 13th Sep its 26th Sep and still no order. I chased today and they said it's left their dep today. No communication and no contact number. AVOID COMPANY”
Helpful Report
Posted 4 years ago
“Ordered on the 17th no communication as to when will be delivered. Not an email to say ordered or anything, can’t ring as phone number not working. Emails sent heard nothing absolutely appalling, won’t be shopping here again”
Helpful Report
Posted 4 years ago
“My grandson particularly wanted a Lego product that was difficult to find on line ...except at BargainMax! He was delighted and plays with it constantly. For me the price was good and the delivery was as described so that we were all pleased.”
Helpful Report
Posted 4 years ago
“I saw the reviews after ordering and it did make me slightly skeptcal but my order arrived 4 working days after purchase and both items were perfect. Can’t fault my experience with the company.”
Helpful Report
Posted 4 years ago
“You get a chance to purchase your kids favourite toys with the option to pay later and also they keep in touch about your delivery and its quick to the door”
Helpful Report
Posted 4 years ago
“Took far too long for order to arrive then when it did BargainMax had sent wrong item. No reply from customer services about the problem. Very very poor! Will definitely not use BargainMax again in future.”
Helpful Report
Posted 4 years ago
“Placed an order worth£88… said order didn’t go thru as payment declined… checked my online banking immediately and the full amount had been taken but no email or any type of confirmation to say order had processed. I have submitted a query and still waiting for a response a week later… tried phone number and got a message saying they had a technical fault with the line. Currently 2 birthday presents missing and £88 down”
Helpful Report
Posted 4 years ago
“I put the order in on the14th it is now the 20th and it is till on ordered It is a present for my granddaughter and is need for Friday hopefully it will arrive I can't call as your phone is out of order.”
Helpful Report
Posted 4 years ago
Hello, All our delivery times are currently set to 8 working days, this is on the order confirmation that you would of received when placing the order, so an order placed on the 14th may not arrive till the 27th. Thank you
Posted 4 years ago
“Fab toys quick delivery happy kids happy mum and dad”
Helpful Report
Posted 4 years ago
“Ordered on Tuesday still by Sunday it’s not been put out for delivery! That’s nearly a week! Ridiculous service!”
Helpful Report
Posted 4 years ago
“I've used these before and had no issue however this time around I was appalled with the state my daughters present arrived in! Yet to hear back from them with how they intend to resolve this. Going to have a disappointed daughter in two days when she doesn't have a cry baby to open as I cannot give her something covered in dirt! I do not understand how they thought they'd get away with sending this to me! Put me off ordering again which is a shame as I had other things in my basket to order.”
Helpful Report
Posted 4 years ago
“Excellent, fast delivery”
Helpful Report
Posted 4 years ago
“Very Good product, my baby plays very nicely. Price worthy and customer friendly service”
True Toys 5 star review on 8th September 2022 True Toys 5 star review on 8th September 2022
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Posted 4 years ago
“Prompt service , perfect goods and cheaper than anywhere else .”
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Posted 4 years ago
“Swift delivery”
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Posted 4 years ago
“Quick service, product as expected!”
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Posted 4 years ago
“Very easy to order and arrived very quickly cheap price for quality item”
Helpful Report
Posted 4 years ago
True Toys is rated 4.6 based on 11,166 reviews