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True Toys Reviews

4.6 Rating 10,861 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,861 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Orderd next day delivery and 2nd day and still not heard anything email sent and no reply
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
I will never order from this company again! Absolute disgraceful customer service! I had no trouble in the beginning getting my order but as soon as I had an issue I’ve had nothing but hell tying to get a hold of someone. I wanted to return one of the items as the toy was rubbish! No other word for it! Anyway I finally got it resolved about sending this back for a refund which I did and since then I’ve had weeks going back & forward trying to see if my return has been received and if I am getting my refund. I ended up contacting the courier service instead who insisted it was sent to bargain max and that they should get back to me so again I contacted bargain max waited days for someone to finally say I would be issued my refund in 1-2 days. Three messages later trying to contact them as I’ve still not received my refund and I have still not had a reply! It’s only £18.99 but it’s £18.99 I could have spent elsewhere on a better toy!
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
I am very disappointed with the service provided , I did not receive the item that was advertised , I received the older version , with a lot less products init than was advertised on the website , I have had to write several emails Back and forth to try and get some sort of resolution and they had the cheek to offer me just a 15% refund ! Totally unacceptable customer services ! False advertising of products , I will not be using this website again to purchase anything !
Helpful Report
Posted 6 years ago
Not delivered still.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Still haven't received my delivery , keep being told that Hermes is claiming it has been delivered, but clearly not to me.. very dissapointed
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Delivery never arrived. Out of office on email all the time.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
After 3weeks i still didnt recived my order.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
I purchased two items, which both arrived on time. One of the items was a bouncy bubble pack, once my daughters had started playing with the item we realised that the gloves to bounce the bubbles were missing. I quickly sent an email to BargainMax customer services advising that the gloves were missing and asking for another pair to be sent. By the time they replied I had since discarded the box that the bubbles had come in, as my daughters had played with some of the items. I received an email for bargain max advising that they could not assist me or supply a replacement without a picture of the box the items came in. I found this very disappointment, I clearly have proof of purchase, it was not an expensive item and I was merely requesting a pair of gloves to be sent out. Due to their poor customer service I will not be using BargainMax again, very poor customer service and very poor response.
Helpful Report
Posted 6 years ago
Still awaiting delivery as the delivery service has lost original parcel.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Shocking delivery and customer service. My child was disappointed every day for a week.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
I have had no contact, and have not received my parcel, even though Hermes claims it has been delivered... Not Good.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Bought a toy for a birthday and the item delivered was actually the wrong item then when they resent the correct item it was faulty Won’t be using them again!
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Never received items after spending £50+. Not interested in helping so reporting to trading standards. Avoid at all costs
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
There is no contact number with this company?? I placed an order and paid through PayPal I received no confirmation on Bargain Max's website nor an email from them to confirm the order and payment. I then ordered a 2nd time and recieved the confirmations. Yet, PayPal saying money taken for both orders?? No one has replied to my emails either.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
This is the worst online company I have ever had the misfortune to use. Would have given no stars if I could. Ordered and returned goods in December 2019, still waiting on refund. They now say they've not received them which is untrue as Royal Mail confirms delivered. Would never use them again. Costumer service awful. Steer well clear everyone.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Bought an item as a present for my partner and it wasnt until he opened it and tried it that we found out it was broken. We rang up the customer service number to be told there was nothing they could do as it was broken in transit! Awful service, first time and last time I will buy anything from this company.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Awful service, paid extra for express delivery for a birthday toy. It has not arrived in time for sons birthday and still not here after 5 days with delivery service stating it will not be here until next working say so after my sons birthday. Impossible to get hold of and very dissapointed. Do not recommend.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
I ordered some toys(Nerf guns), shipped on the 2nd of january. I got the tracking number, and on the Hermes website I could see that "they have my parcel". Then, after nothing happened for 12 days, I asked what happened. They just didn't ship my package so they lied. Then they "shipped" again, I got a new tracking number. Now Hermes got my package again, and nothing happened since 15th of january. They are promising 5-7 workdays international delivery, but don't even try to ship anything. So far, no money, no package, and they don't even answer fast.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Worst company to buy from. I am gutted to give it 1 star but have to give it something to be able to write my review. I bought a LOL bike from the company for my nieces birthday on the 27th December. The bike came faulty with the wheel prongs all bent and the bike seat missing the screws to attach it to the bike. I wrote on the 30th December via email to the company to ask for a replacement, in return I get an automated email stating they are back to work the 27th December, please explain the logic of that? I still have not received a response from the company and now there is a unhappy and sad 5 year old without her birthday present. Appalling company. I have sent a second message via their website and still no response, this is a clear demonstration of a company that is happy to take your money then hide from their responsibilities when at fault.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
i paid for next day delivery service and its been 5 days and i am still waiting for my parcel. NOT replying to my emails. VERY BAD customer service.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
True Toys is rated 4.6 based on 10,861 reviews