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True Toys Reviews

4.6 Rating 10,872 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,872 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

You failed to deliver my next day delivery for 5 days. You dont reply to my emails I cant even get my refund. Absolute nightmare customer service.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Received my order before christmas and the box was a little bashed up. The dolls box looked in tact however when my daughter received it from santa yesterday the dolls mouth was faulty and its taking a long time to get hold of bargain max!
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Ordered hatchimals, says delivered was not as was at work, contacted bargain max, was told by Alex was not entitled to another or a refund, even though the parcel was left unattended on my door step, rubbish customer service and delivery by Hermes rubbish, Joseph the delivery guy just leaves it, avoid and save your money and go elsewhere.
Helpful Report
Posted 6 years ago
Received Price Code-a-pillar, opened on Christmas Day to be found not working. Very disappointed.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Absolutely would not buy from here again as have no confidence in them what so ever. Got told at 16.03 on Christmas Eve my order had been lost in the post. My daughter is now 3 presents down and will be gutted tomorrow. Should have told me days ago what had happened and I could have gone out and bought from the shop. Got told I could have a refund or a replacement, refund all the way as will never buy from here again.
Helpful Report
Posted 6 years ago
Orribile service, no response from the customer care at all, the shipping is incredible long, first and last time I order from them, not recommended
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Shocking I wouldn't recomend to anyone, the box was open on arrival and all the individual boxes inside were damaged. Spoke to the delivery driver and he showed me a picture of it before he picked it up so we no it wasn't damaged in transit. Very poor just before Christmas
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Order placed 9 days ago, still not arrived. Yodel's tracking says it hasn't arrived with them. It'll cost me more in the long run to now spend time finding an alternative gift. I won't use this site again
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Very difficult placing the order - given up!!
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Posted 6 years ago
If you order from Bargainmax I recommend you pay extra for delivery. The order I placed took 8 days to arrive. Tracking of the order showed that the order was with them for 6 days. Gift arrived late for my sons birthday. Customer services unapologetic. Cheaper than most though.
Helpful Report
Posted 6 years ago
Poor delivery times. Held up with Yodel apparently. Let down, website states delivery in 2-4 days. Shop somewhere more reliable.
Helpful Report
Posted 6 years ago
Ordered pair of heeleys for my son's birthday hermes apparently attempted delivery 6 times all of the days I was home for and no delivery was attempted i got in touch with bargainmax and told them that the delivery was not attempted and have now been told that the pair of heeleys have now been sold and are out of stock . No offer of a replacement pair just told I will receive a refund. Disgraceful . I would not recommend anyone to shop here
Helpful Report
Posted 6 years ago
DO NOT ORDER OFF THIS SITE quite happy to take money for a product then lie and say been delivered, we told them not received said would dispatch again but only sent 1 item out of 3 we informed them of this and then told us 3 weeks on from order the items were no longer available 😠 I will now have a very disappointed daughter in 2 days time without her dream present for her birthday I will never order from this company again
Helpful Report
Posted 6 years ago
Hi, Unfortunately we can't find a record of your order. Please get in touch with us at support@bargainmax.co.uk and we'll be happy to resolve this for you. Thanks, BargainMax Customer Care Team.
Posted 6 years ago
I had no problems ordering and shipping was done without a hitch. The singing Jasmine doll was an instant hit with my daughter but unfortunately after 2 days stopped working. I changed the batteries to confirm this wasnt the problem and no difference. I have been trying to call all morning but keep getting an automated voice telling me the offices are closed, tried to live chat but the only option was to send an email. I've sent an email to which it said would be responded to within a few hours - still no reply. I have even sent a message on Facebook - no reply. Communication is poor and i wouldn't recommend to anyone
Helpful Report
Posted 6 years ago
Never received my parcel ... absolutely poor customer service will never use again
Helpful Report
Posted 6 years ago
Hi there, I'm really sorry about that! Please email us at support@bargainmax.co.uk and i will look in to this urgently for you. Thanks, BargainMax Customer Care
Posted 6 years ago
Hi there, Haven't received my parcel yet and I would like a refund. Very unhappy and disappointed. Thank You Ben
Helpful Report
Posted 7 years ago
Hi, The courier has advised this was delivered on Friday 05th July. Please get in touch with us at support@bargainmax.co.uk and we'll be happy to look into this for you :-) Thanks BargainMax Customer Care Team
Posted 7 years ago
Ordered a ride on horse quick delivery but it’s not a ride on horse it’s a stand still horse should of known to good to be true waste of money for a stand still horse advertised as a ride on horse not happy at all not item as it’s stated
Helpful Report
Posted 7 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Wrong order sent, after a couple of attempts, I finally got a reply but only after I messaged using PayPal, and then customer service and bargainmax felt it was ok to lie to me about the item and the problem, right invoice in box but wrong item bought, was a rare computer error apparently, the computer system I guess put the wrong item in there with the correct invoice paper, sold with box slightly damaged means, the box was opened the tapes holding the ends closed was removed, and the slight damage was a utility knife had cut through the box from top to bottom, but there was a figure inside at least I suppose, just had to wash it, it was filthy, as is the wrong item they sent, thankfully that wasn’t slightly damaged, and still waiting for the wrong item to be collected so they can have it back, I guess not all companies try to have a customer repeatedly return to them as long as they managed to get some money, sad really, but who knows, maybe that was just a one off as a new and what could have been a returning potential customer, but sadly, it’s not unusual as my blog has shown 🙁 who knows though !!
Helpful Report
Posted 7 years ago
Hi Ken, I'm sorry you are disappointed with the experience you had with us. I can assure you that the incorrect item was due a system error. Are you disappointed with how the damaged item was described? Please could you let us know what you had in mind when you ordered this? Please get in touch as we'd be happy for your more in depth feedback. Thanks, BargainMax Customer Care Team.
Posted 7 years ago
I contacted customer service to complain about the boxes being damaged and didn't even receive an automated response.
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Posted 7 years ago
Wrong item has been sent.so sent back and waiting for refund.still didnt get it.
Helpful Report
Posted 7 years ago
Hi Saima, We're really sorry about that, it looks like this order was refunded yesterday for you. Please get in touch if there is anything else we can do to help. Thanks BargainMax customer care team.
Posted 7 years ago
True Toys is rated 4.6 based on 10,872 reviews