Login
Start Free Trial Are you a business? Click Here

True Toys Reviews

4.6 Rating 11,126 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,126 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Great price and prompt delivery 5*”
Helpful Report
Posted 1 year ago
“Ordered items last week. 1 item arrived open and parts were missing, I sent photos in as proof. I asked for a replacement and was told to look on manufacturers website and find out what parts were missing. Appaling customer services. I think have since been offered 40% off if i keep a opened, damaged toy. When all i requested was a replacement for my little girl. Still waiting for my replacement and for bargain max to do their job correctly”
Helpful Report
Posted 1 year ago
Hi, Thank you for your review, and we’re genuinely sorry to hear about your recent experience — this is not the level of service we aim to provide. We understand how disappointing it must have been to receive an open item with missing parts, especially when it was for your little girl. We also apologise for any frustration caused by our initial response, and we’re currently reaching out to you directly to resolve this matter properly. Please rest assured, we're reviewing the situation and will do our best to ensure it’s put right as quickly as possible. Your feedback is extremely valuable and helps us improve our service moving forward. Thank you for your patience, and we look forward to resolving this with you shortly. Best regards, Grace
Posted 1 year ago
“Great quality item. Prompt delivery. I would use this company again”
Helpful Report
Posted 1 year ago
“Can't fault BargainMax, some great prices and loads of choice. But the playhouse we got for the kids was very flimsy to say the least, don't think it will last long as they get older. Looks good but not worth the money!”
Helpful Report
Posted 1 year ago
“Item cheaper than elsewhere. Arrived quickly well packaged & item as described. Very pleased.”
Helpful Report
Posted 1 year ago
“Great prices and excellent fast delivery. Thank you!”
Helpful Report
Posted 1 year ago
“Great price, delivered on time and packaged well.”
Helpful Report
Posted 1 year ago
“Excellent service and prompt response to query and will recommend to friends”
Helpful Report
Posted 1 year ago
“Granddaughter loved it, already put together and on show in her bedroom”
Helpful Report
Posted 1 year ago
“Excellent”
Helpful Report
Posted 1 year ago
“Really pleased with the toy we purchased - best price on the internet (with free postage), really quick posting and it was in perfect new condition. Top marks to BargainMax! 0”
Helpful Report
Posted 1 year ago
“Good prices”
Helpful Report
Posted 1 year ago
“Great price, quick delivery”
Helpful Report
Posted 1 year ago
“I found this gift cheaper than anywhere esle and appreciated the free delivery!”
Helpful Report
Posted 1 year ago
“I was very pleased with my items. Great price and quick delivery. Would definitely recommend”
Helpful Report
Posted 1 year ago
“Great products, great prices, speedy delivery!”
Helpful Report
Posted 1 year ago
“Good quality items at very low prices”
Helpful Report
Posted 1 year ago
“I ordered the wrong doll, and ordered the right one no problem with delivery of both dolls. But I am struggling to find out how to return the wrong doll!”
Helpful Report
Posted 1 year ago
Hi Jacqueline, Thank you for your review, and we're glad to hear both dolls arrived without any issues! We're sorry to hear you're having trouble with the returns process. We've reached out to you directly with more information on how to return the item, and we’ll be happy to assist you step by step. If you have any further questions, feel free to get in touch — we're here to help! Best regards, Grace
Posted 1 year ago
“Very poor customer service will never use this company again”
Helpful Report
Posted 1 year ago
Hi Nigel, Thank you for your feedback. We’re truly sorry your experience didn’t meet your expectations. This isn't the level of service we aim to provide. If you’re willing to share more details, we’d appreciate the chance to understand what went wrong and how we can make things right. Please reach out to support@bargainmax.co.uk. Many thanks, Londani
Posted 1 year ago
“Website ful of great items for baby and kids.Toys for all ages at fantastic prices offers always available,use of site simple and straight forward and delivery free over a certain spend the delivery of your items is prompt”
Helpful Report
Posted 1 year ago
True Toys is rated 4.6 based on 11,126 reviews