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True Toys Reviews

4.6 Rating 11,126 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,126 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Excellent, fast delivery”
Helpful Report
Posted 1 year ago
“Box delivered with big hole in it .”
Helpful Report
Posted 1 year ago
Hi Tracy, Thank you for taking the time to leave your review. I'm sorry to hear that your parcel was received in that manner, we always strive to provide the very best products and service. We've now sent you an email, please respond at your earliest convenience so we can look further into this and offer an appropriate solution. Many thanks, Londani
Posted 1 year ago
“Used for the first time and impressed with products, prices, delivery and communication.”
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Posted 1 year ago
“Great service . Quick delivery and cheaper price than anywhere else.”
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Posted 1 year ago
“I bought 2 bikes and only 1 arrived. The pedals on the bike would not fit into place as they had not been threaded correctly. I sent numerous pictures and msgs and was asked repeatedly to send more. I have been unable to use the bike and have ended up having to buy 2 new bikes from elsewhere. Very disappointed and left with a bike with no pedals.”
Helpful Report
Posted 1 year ago
Hi Lindsey, Thank you for taking the time to leave your review. I'm sorry to hear that your item is not as expected. Your satisfaction matters to us and I'm glad to see that this has now been resolved. Should you require any further assistance, please don't hesitate to get in touch. Many thanks, Londani
Posted 1 year ago
“Brilliant Price an excellent Product, Great Service.”
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Posted 1 year ago
“great value and service”
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Posted 1 year ago
“It's a lovely baby doll - it's the one I've been looking for some time now.”
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Posted 1 year ago
“Brilliant and l will be shopping here again”
Helpful Report
Posted 1 year ago
“Original order process was straight forward. However, I edited the delivery address. Evri didn't provide tracking updates for over a week. Chased via BargainMax, and was advised to allow 10 days delivery time, which was too late for the birthday. After chasing up, the parrcel was miraculously delivered next day. Think Evri had mislaid it. Ordered on 21 July, delivered 30 July. Score reflects complications with Evri. BargainMax were helpful and seemed to get the matter expedited with Evri.”
Helpful Report
Posted 1 year ago
Hi Lindsay, Thank you for taking the time to leave your review. I'm sorry to hear that your parcel didn't arrive on time, this is not the experience we want you to have with us; however, I'm delighted to hear that we were helpful in getting the parcel delivered to you. We are always happy to help. Please reach out should you require any further assistance. Many thanks, Londani
Posted 1 year ago
“Haven't received the bike now its been over a week no one knows where it is”
Helpful Report
Posted 1 year ago
Hi Rebecca, Thank you for taking the time to leave your review. I'm sorry to hear that you are still awaiting your parcel. As advised on Tuesday, July 29, we are liaising with the courier to locate the whereabouts of your parcel and can assure you that this will be resolved in due course. We appreciate your patience and understanding whilst we work on getting this resolved. Many thanks, Londani
Posted 1 year ago
“Haven't put the bike together yet as it's a Christmas present for my daughter. But the box was badly damaged and opened at both ends when delivered. Thankfully it looks like all the main pieces are their and not damaged except for a ripped sticker”
Helpful Report
Posted 1 year ago
“One of the poles broke during assembly. We contacted the firm immediately offred to pay for extra pole. No reply.”
Helpful Report
Posted 1 year ago
Hi Lynn, Thank you for taking the time to leave your review. We're sorry to hear that your item wasn't as expected. We haven’t been able to locate any previous queries associated with this order number. It’s possible that your message may have been sent to our no-reply confirmation address. We've now sent you an email, please respond at your earliest convenience so we can resolve this promptly. Kind regards, Londani
Posted 1 year ago
“How can i write a review on an item i didnt receive”
Helpful Report
Posted 1 year ago
Hi, Thank you for taking the time to leave your review. I'm sorry to hear that despite the tracking showing that the parcel was delivered, you didn't receive your parcel. I can assure you that we take such issues seriously and are dealing with it with the severity it deserves. I'm glad to see that this has since been resolved. Should you require any further assistance, please don't hesitate to get in touch. Many thanks, Londani
Posted 1 year ago
“Absolutely lovely such a great price 2 . My grandson loves it”
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Posted 1 year ago
“Haven't heard of BargainMax before but I will definitely order again from this company. Very quick delivery and the Play Doh set was very reasonably priced. I'm sure my Great Nephew will be very excited when he opens this for his Birthday.”
Helpful Report
Posted 1 year ago
“I brought a kids bike a skye paw patrol one and the tightening bolts don't fit ,so my daughter can't use or ride her bike, I tired to email and get them sent out and haven't heard anything so now I want a full refund.”
Helpful Report
Posted 1 year ago
Hi Stacey, We're sorry to hear about the issue with your Skye Paw Patrol bike and completely understand your frustration. We’ve already reached out directly to try and resolve this for you, and we're keen to make things right as quickly as possible. Please check your email and get back to us when you can — once we receive the necessary details, we’ll be able to assist you further with a resolution. Thank you for your feedback — it helps us improve our service. Best regards, Grace
Posted 1 year ago
“Perfect exactly as described”
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Posted 1 year ago
“Decent for the price but the top of the poles need better coverage the yellow plastic toppers loose keep coming off my little boy cut his finger on them so I had to tape the top off the poles then add the yellow plastic covers on top other then that issue it's a good trampoline good size for my 4 year old he lov3s it and fare price bargain just make sure to tape top of the poles”
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Posted 1 year ago
“I found the boardgame I was looking for here at the best price. It arrived very quickly, in perfect condition and carefully packaged. I'm very happy with the game and the service.”
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Posted 1 year ago
True Toys is rated 4.6 based on 11,126 reviews