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True Toys Reviews

4.6 Rating 11,129 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,129 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Fast delivery and had no issues using the company”
Helpful Report
Posted 1 year ago
“My daughter loves it so much. I will surely recommend this slide. 🛝”
True Toys 5 star review on 25th May 2025
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Posted 1 year ago
“Great product fast delivery”
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Posted 1 year ago
“Fast delivery very friendly staff very good quality bike thanks very much”
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Posted 1 year ago
“Great company to deal with, very quick delivery, thank you”
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Posted 1 year ago
“Bought a electric bestway above ground pool heater, best price, easy to order several payment's options available, delivery was within the stated time got mine in 3 days, works well on 14ft pool, would inbuy from them again yes.”
Helpful Report
Posted 1 year ago
“advertising faster delivery if you order within a certain time but was false advertising! will not order from here again.”
Helpful Report
Posted 1 year ago
Hi Luna, Thank you for leaving your review. I can assure you that we take such issues seriously and will feed this back to the relevant department. I have checked the journey of your parcel and can see that there was a delay in delivery due to the parcel being too large for our delivery partner to deliver and a specialist courier having to be arranged for the delivery. We were not informed in time and apologise for the delay and inconvenience caused; however, I am glad that the parcel arrived, albeit a day outside of the expected timeframe. Many thanks, Londani
Posted 1 year ago
“Don’t recommend was sent the wrong item.”
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Posted 1 year ago
Hi, Thank you or leaving your review. I'm glad to see that this has now been resolved as the correct item has been sent out and should be with you shortly. Thank you for shopping with BargainMax, Londani
Posted 1 year ago
“Not overly impressed, no customer service contact as to the where the parcel was in transit, when it had shipped etc! Will i use again? Probably not.”
Helpful Report
Posted 1 year ago
Hi Sharon, Thank you for leaving a review. I'm sory to hear that you did not receive the tracking information for your parcel. The order confirmation and tracking details are usuall sent out within 24 hours of the order being placed. In the event that this communication is not received, it is usually in the junk/spam folder or to an email address provided which may no longer be in use or may be somewhat incorrect. I'm gad to see that your parcel arrived within the expected delivery timeframe. Thank you for shopping with BargainMax, Londani
Posted 1 year ago
“Never ordered from this website before and my order come with parts missing and they where very apologetic and sent me a new one with in a couple of days and it was delivered fast. Allround they were great just rang them and they was happy to help. Very happy 😊”
Helpful Report
Posted 1 year ago
“Not great, swimming pool had a hole in it, to much hassle to return it so had to pay for a repair.”
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Posted 1 year ago
Hi Kelly, Thank you for leaving a review. I am sorry to hear that the item you received is not as expected. We tried to get in touch with you, however, we were unable to reach you. We have sent you an email and look forward to your response so we can get this resolved for you promptly. Many thanks, Londani
Posted 1 year ago
“Excellent value for money, really fast delivery, very happy with my purchase”
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Posted 1 year ago
“Prompt delivery, good quality and pricing”
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Posted 1 year ago
“Always top notch toys or cuddlies. Prices are unbeatable and it’s definitely been my regular go to for the last two years!”
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Posted 1 year ago
“Toys were a great price and received packaged well and all in order. Delivery was relatively quick. My grandson loves them!”
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Posted 1 year ago
“Item came flat packed and not built up yet as a gift for a July birthday. Slight damage to one of the panels but hoping it will turn out to be cosmetic and easily disguised once built, not worth the hassle of returning. Order came within the timeframe stated and customer service available on WhatsApp is a bonus!”
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Posted 1 year ago
“Bought a modl now that expensive. I wanted to return the item for a replacement. They ask me to provide videos evidence of the light not working. They could see that it faulty on return. For the sake of £20 I will keep it but never buy anything from BargainMax again. I would buy of Amazon next time. Any problems they are brilliant.”
Helpful Report
Posted 1 year ago
Hi Rich, Thank you for leaving a review. I am sorry to hear that the item you received is not as expected. We tried to get in touch with you, however, we were unable to reach you. We have sent you an email and look forward to your response so we can get this resolved for you promptly. Many thanks, Londani
Posted 1 year ago
“Highly recommended! The quality of the playhouse was excellent and the customer service were second to none.”
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Posted 1 year ago
“Toys absolutely spot on mainly, unfortunately one toy was damaged by the delivery co. I suspect! rang customer services and it was dealt with straight away. The second parcel came and it was squashed torn across the middle and sellotaped together!! Fortunately the toy wasnt damaged but not impressed with the delivery company EVRI. On reading other reviews it would appear I may have been hasty in judging EVRI it looks like the problem could lie with the toystore sadly.”
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Posted 1 year ago
“Excellent value and a great product.”
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Posted 1 year ago
True Toys is rated 4.6 based on 11,129 reviews