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True Toys Reviews

4.6 Rating 11,128 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,128 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Fantastic place to order from! Lots of great toys and games at affordable prices. Will always keep coming back! Quick delivery too!”
Helpful Report
Posted 1 year ago
“Excellent service value and choice”
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Posted 1 year ago
“Excellent seller, item arrived in 2 days”
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Posted 1 year ago
“This pushchair is very flimsy and cheaply made. Not very impressed.”
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Posted 1 year ago
Hi Karen, Thank you for leaving a review. I'm sorry to hear that your item is not as expected. I tried ringing you but was unable to reach you. Should the item no longer be required, we're more than happy for it to be returned for a full refund. Details of our returns process have been emailed to you. Many thanks, Londani
Posted 1 year ago
“Tbh it's now 15 days since my order and I still haven't received it, and better yet DPD has still not received it not great.”
Helpful Report
Posted 1 year ago
Hi Matthew, Thank you for leaving your review about your drop ship order. I tried ringing you but was unable to reah you. As per our website, orders sold and dispatched directly from the seller are between 5-10 working days, excluding Saturdays and Sundays, as well as bank holidays. Your parcel should be with you by latest, Monday, 09/06/2025. We have reached out to the supplier for an update on your shipment and will provide further details as soon as we hear back from them. Thank you for shopping with BargainMax, Londani
Posted 1 year ago
“Cute little night light . Very bright.”
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Posted 1 year ago
“Very competitively priced, good communication and fast delivery.”
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Posted 1 year ago
“Always can find what I want here at reasonable prices, speedy delivery too!!”
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Posted 1 year ago
“Excellent service kept me up to date with delivery”
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Posted 1 year ago
“Still not had my order over a week since I ordered so can't review product”
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Posted 1 year ago
Hi Sarah, Thank you for leaving your review, your feedback is valued and appreciated as it enables us to continuously improve our service to you. I tried ringing you, but was unable to reach you. I'm sorry to hear that you are still awaiting your parcel.I can assure you we take issues such as these seriously and will feed this back. We are liaising with the courier to get your parcel to you promptly, we have emailed you to confirm this. Once again, we apologise for the delay and disappointment caused. Many thanks, Londani
Posted 1 year ago
“Very pleased with order”
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Posted 1 year ago
“Great item will recommend”
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Posted 1 year ago
“Easy to order,great prices, quick delivery”
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Posted 1 year ago
“I enjoy using this website, they have such great offers on toys. Been able to get a little bit more when buying gifts, as I've saved money.”
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Posted 1 year ago
“Excellent service, very quick delivery and regular updates.”
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Posted 1 year ago
“Excellent choice on the website, site easy to navigate and prices are affordable. Would shop here again.”
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Posted 1 year ago
“Fast,efficient service great prices”
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Posted 1 year ago
“Paddling pool broke after 1 day very disappointed”
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Posted 1 year ago
Hi Lorraine, Thank you for leaving your review. I'm sorry to hear that your item was not as expected. I'm glad to see that this has been resolved. I can see that your replacement is being processed and should be with you no later than Wednesday, June 4,2025. Please reach out and let us know should there be any further issues. Many thanks, Londani
Posted 1 year ago
“Delivery is always shocking. Leave parcels no matter how big or small on the door step no matter what weather conditions.”
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Posted 1 year ago
Hi Stevie, Thank you for leaving your review. Your feedback is valued and appreciated as it enables us to continuously improve our service. We tried ringing you, but were unable to reach you. I'm glad to see that your parcel has been delivered within the standard delivery timeframe, albeit in an unsatisfactory manner. I can assure you we take issues such as these seriously and will feed this back to the relevant departments. Please let us know if there are any further issues with your order so we can look into this further for you. Many thanks, Londani
Posted 1 year ago
“Fast delivery and had no issues using the company”
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Posted 1 year ago
True Toys is rated 4.6 based on 11,128 reviews