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True Toys Reviews

4.6 Rating 10,866 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,866 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

1 toy the box was really damaged it looked terrible for a lresent and the batman tower has missing bits to it. Not happy
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Item was marked with green coloured paint / pen on Buzz’ helmet which is clear, there was a bit of paint missing off one of the pretend buttons and there was a black mark on Buzz’ arm. Key anyway because couldn’t be bothered going through the stress of returning and waiting for another to arrive but unlikely to use this site again.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Have emailed on two occasions that I did not receive my order .. no acknowledgement Where is the customer service??
Helpful Report
Posted 6 years ago
Bad experience
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Not happy as had to pay to return parcel through post office a few weeks ago still no refund sent email to customer service said they haven't received the parcel really fed up with all the hassle
Helpful Report
Posted 6 years ago
Unfortunately still awaiting my parcel or refund have to wait for Hermes to be contacted
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
I am still waiting on my order my tracking number is 8469771692720174 hermes have asked me to contact you
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
My delivery came today and a item is missing I've tried phoning you sent 2 emails tried contacting you via Facebook messenger and getting no where
Helpful Report
Posted 6 years ago
I had to sent the item back. Toy stopped working after first use. The shop didnt return my money for costs which I paid to send item back.
Helpful Report
Posted 6 years ago
The service was good until I had to return a product. The returns process itself isn’t simple as you have print your own form and organise & pay for the return yourself. The customer service is shocking, I returned the item on 29.04.20 and haven’t received a refund by 18.06.20, I contacted the company on 20.05.20 and they didn’t even have the decency to reply! I appreciate we are living in unprecedented times, but I don’t think it’s unreasonable to expect some sort communication.
Helpful Report
Posted 6 years ago
My first order with this company and I have to say I am disappointed. I ordered my cousins birthday presents and still has not arrived it has been 7 days where as on their website it says delivery is between 2-4 days.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
My first order with this company, have to say I am disappointed as it says they deliver between 2-4 days but I have still not received my order. Was a birthday present and did not arrive on time for the party.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Paid for next day delivery and still no sign of parcel many days later . Hermes state they have not received the parcel. Really disappointed and can not get a response from bargain max. Will not use again.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Paid for next day delivery and have not recieved my item or any email updating me on my item
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
unfortunately I have bad experiences... I have got it my order .. but I have got wrong item ..
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Paid for next day delivery. Item dispatched on the 6th. Now the 13th and still no tracking available. Sent 2 enquires but no response.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Worst experience ever never got my toy for next day delivery been 8 days now had no communcation back after numerous emails the place is a farce with alot of fake reviews
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Ordered over a week ago, still haven't received any parcel, the tracking number is useless as it still saying there are wa on my parcel to be received by the company... Very unhappy little girl, won't be ordering again.. Quick enough to take the money, but then receive no other correspondence for then
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Bad customer service. I received a faulty item for my daughters birthday. I have returned it but they won’t provide my return postage costs so I’m £11 out of pocket for a faulty item that they sent and couldn’t replace. Would not recommend or buy with them again.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
I ordered of here by looking at the reviews. Paid for next day delivery and parcel still not been sent to courier yet. I have emailed more than once I've had no response. I've lost out on 40 and a very un happy daughter!! DO NOT ORDER FROM HERE
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
True Toys is rated 4.6 based on 10,866 reviews