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True Toys Reviews

4.6 Rating 11,125 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,125 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Was excited to try these markers out but was very disappointed. Most of the markers were frayed from the top and looked like they had been in a used state which is unusual for a new box of markers.”
Helpful Report
Posted 1 year ago
Hi, Thank you for taking the time to leave us some feedback. I’m really sorry to hear that the markers arrived in this condition. I have reached out to you directly, if you could provide us with some photos of how these were received, I’d be more than happy to look into this and get this resolved for you. Many thanks, Ella
Posted 1 year ago
“I was really happy to discover that BargainMax had an item I'd previously missed out on. Delivery was quick and I wouldn't hesitate to shop here again.”
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Posted 1 year ago
“Great product at a good price and exactly as described, delivery service very quick.”
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Posted 1 year ago
“My second order with bargain max and so far been very pleased with my orders :)”
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Posted 1 year ago
“Great experience from start to finish.”
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Posted 1 year ago
“Took a couple of days. Ordered 10 Stranger things capsules and recieved 9 different ones so my wife was really happy 😊”
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Posted 1 year ago
“Great choice, great prices and quick delivery”
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Posted 1 year ago
“Loved it.”
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Posted 1 year ago
“Ordered a bike ,still no bike over a week on , bad communication it was me calling to find out ,no call backs from company , to be told delivery company lost my parcel and bargain max are now out of stock it was a 4 years birthday on the 6th who has no bike”
Helpful Report
Posted 1 year ago
Hi Leanne, Thank you for taking the time to share your experience. I’m truly sorry for the disappointment and frustration this has caused, especially with it being your child’s 4th birthday. We understand how important this gift was, and it’s deeply upsetting to hear that we fell short. We sincerely apologise for the delay, the lack of communication, and the distress caused by the lost parcel. This is not the experience we want for any of our customers, and we’re especially sorry that we couldn’t provide a replacement due to the item being out of stock, but are happy to see the efforts that went into getting this resolved. Please know that your feedback has been taken seriously and shared with both our courier and internal teams to help us improve our service. If there’s anything else we can do to make this right, please don’t hesitate to reach out. We’d love the chance to restore your trust. Warm regards, Londani
Posted 1 year ago
“I ordered this over a week in advance for my daughter's birthday. Her birthday has now passed and we still do not have the bike. As far as I'm aware it is a distribution problem, just not happy as she was looking forward to receiving this.”
Helpful Report
Posted 1 year ago
Hi, Thank you for sharing your experience. I'm sorry to hear about the delay with your shipment, I understand how frustratring and disappointing this has been. I'm deighted to see that your parcel was successfully delivered on 14/08/2025 at 11:17 AM. We have sent you an email with additional delivery information. If you require any further assistance, please don't hesitate to reach out. We apologise, once again, for the trouble caused by this. Many thanks, Londani
Posted 1 year ago
“Great item made my grandson very happy”
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Posted 1 year ago
“Lovely bike and granddaughter loves it, assembly wasn’t too bad and quality is good. Delivery was as said.”
True Toys 5 star review on 10th August 2025
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Posted 1 year ago
“Both bikes arrived on time.I had mistakenly managed to order the same items .Quick phonecall and one was immediately cancelled and refunded without delay.The quality of bikes surprised me and my twin grandcildren will be delighted with them.”
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Posted 1 year ago
“Excellent service, toy delivered very quickly. Thank you.”
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Posted 1 year ago
“Arrived on time and all good. Competitive price.”
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Posted 1 year ago
“Bought ‘jenga’ blocks. Promptly dispatched, appropriately packaged. Kept up to date with delivery details. Good strong product.”
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Posted 1 year ago
“Excellent service, and delivery. I would purchase toys from this company again in the future.”
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Posted 1 year ago
“Customer services are excellent very happy. W2nd time using but won’t be the last!”
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Posted 1 year ago
“Ordered our granddaughter a gabbys dollhouse plush chair. The price was the best we found with free delivery. It was delivered the following day. Well packaged. Kept upto date with delivery emails. Really impressed and would definitely recommend and buy again from here.”
True Toys 5 star review on 9th August 2025
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Posted 1 year ago
“Great price and prompt delivery 5*”
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Posted 1 year ago
True Toys is rated 4.6 based on 11,125 reviews