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True Toys Reviews

4.6 Rating 11,151 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,151 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Easy to navigate and quick dispatch ,no problem whatsoever.”
Helpful Report
Posted 1 year ago
“Great prices and delivery”
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Posted 1 year ago
“Good quality toys great prices”
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Posted 1 year ago
“Prompt delivery and item much larger than expected! Value for money.”
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Posted 1 year ago
“Excellent service fast delivery would recommend”
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Posted 1 year ago
“Never used this company before and found them on a Google search of something I was looking for. Item was cheaper here than anywhere else. Was abit sceptical but quick search of reviews and all look ok. Super prompt delivery, item was perfect and exactly as described. Will definitely be using them again. Thanks”
Helpful Report
Posted 1 year ago
“Prompt delivery and fantastic prices”
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Posted 1 year ago
“Really quick delivery, item arrived in perfect condition. Not used yet as it was for Xmas but great service all round.”
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Posted 1 year ago
“The item was packaged nicely and delivered at a reasonable time, however it’s not the english version, probably Vietnamese or some other south East Asian version, so all the instructions and information were all not in English. Luckily we had the hexagon version purchased from Amazon which was the English version and had instructions in English so we used the same rules to play this game as well. Otherwise it would have been returned as we would not have been able to play the game.”
Helpful Report
Posted 1 year ago
Hi Sinthunja, Thank you for your feedback. We apologize for the confusion with the instructions and understand how frustrating that must have been. We'll work on ensuring clearer product details in the future. We're glad you were still able to enjoy the game, and we appreciate your understanding. Grace
Posted 1 year ago
“Thanks again Bargain Max for great products, great service and great prices”
Helpful Report
Posted 1 year ago
“Order placed 2 weeks ago and still not recieved and no communication back even though it says it takes 1-2 working days for a response it is now over that period and still had no reply. Not happy so far and not confident my order will come before Christmas as the tracking is also blank! Rather disappointing as these are Christmas presents for my kids!”
Helpful Report
Posted 1 year ago
Hi Allison, Thank you for your feedback. We're truly sorry for the delay and the lack of communication you have experienced. We understand how important your order is, especially with Christmas approaching. I have contacted you via e-mail and we will prioritize resolving this issue and get your order to you as soon as possible. Grace
Posted 1 year ago
“Great delivery and very well priced toys. I would recommend and would definitely buy from BargainMax again.”
Helpful Report
Posted 1 year ago
“Delivery was quick but the condition of the parcels was poor. Someone had been into the box, opened a couple and then tried to reseal the box again. Offered a refund of 25 percent due ti damage but then refunded less.”
Helpful Report
Posted 1 year ago
Hi, thank you for your feedback. We apologize for the condition your parcel arrived in and the confusion with your refund. This is not the experience we aim to provide. Please contact us directly with your order details, and we will ensure this is resolved to your satisfaction. Grace
Posted 1 year ago
“Easy website to navigate, plenty of choice and my desired item was in stock.”
Helpful Report
Posted 1 year ago
“Parcel never arrived customer service was shocking”
Helpful Report
Posted 1 year ago
Hi, thank you for the feedback. We're sorry to hear about the issues with your parcel and the customer service you experienced. This is not the standard we strive for. Please contact us directly with your order details, and we will do everything we can to resolve this for you. Grace
Posted 1 year ago
“There was missing items in my order when I received it. I contacted them via email and they requested I send pictures of the box it was delivered in and the instructions to show what was missing. I did this and I have had no response. It’s been over a week..!”
Helpful Report
Posted 1 year ago
Hi Michelle, Thank you for the feedback. We're sorry to hear about the missing items in your order and the lack of response. This is not the service we aim to provide. Please reach out to us again with your order details, and we will prioritize resolving this issue as soon as possible." Grace
Posted 1 year ago
“Good products fast delivery”
Helpful Report
Posted 1 year ago
“So disappointed. Parcel still hasn’t arrived and have tried contacting the company. After one reply to understand my frustrations and ask what I would like a refund, I then haven’t heard anything again! And I still haven’t received any of my items. Won’t be using again”
Helpful Report
Posted 1 year ago
Hi Victoria, Thank you for your review. We're truly sorry for the delay and the lack of communication you've experienced. This is not the level of service we aim to provide. Please contact us directly with your order details, and we will prioritize resolving this issue for you as quickly as possible. Grace
Posted 1 year ago
“Very poor mix up on address labeling no one checked. The carrier sent it to 14 different depots 14!!. They drove past my address on 3rd day not second could only talk to robots . They then sent it back. Contacted sensory education who did nothing Dispte it being there chosen carrier ignoring 2 phone calls from me both times leaving messages on answer. This toy was for my one year old granddaughter. Shocking absolutely never spend anymore money to your faceless soulless business. Mr Newcombe retired”
Helpful Report
Posted 1 year ago
Hi Derek, thank you for your review. We sincerely apologize for the frustration you've experienced with your order. We understand how disappointing this must have been, especially as it was for your granddaughter. Please know that this is not the experience we aim to provide, and we deeply regret the issues with the delivery. We would appreciate the opportunity to make this right. Kindly reach out to us directly, and we'll do our best to resolve this situation. Grace
Posted 1 year ago
“I never received my parcel still waiting on it”
Helpful Report
Posted 1 year ago
Hi, We're sorry to hear that you have not received your parcel yet. Please contact us with your order details and we'll look into this right away to help resolve the issue. Grace
Posted 1 year ago
True Toys is rated 4.6 based on 11,151 reviews