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True Toys Reviews

4.6 Rating 11,151 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,151 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Very happy with my goods I’ve received from 1st order that I put another 2 orders in thank you”
Helpful Report
Posted 1 year ago
“I was apprehensive about ordering from this site as several months ago I was a victim of identity fraud & had lost my faith in shopping in line. I took measures to protect myself but needn’t have worried as this site is very legitimate & there customer service is exceptional they keep you in the loop throughout. Absolutely amazing site, the items I purchased are as described & amazing offers discounts over there site. delivery time exceptional. I’ll definitely look to purchase from them I. The near future”
Helpful Report
Posted 1 year ago
“Very quick delivery”
Helpful Report
Posted 1 year ago
“NEVER RECEIVED ITEM”
Helpful Report
Posted 1 year ago
Hi Ann, thank you for your review, I am sorry to hear that you have not received your order, please send us a query so that we can assist you. Bonnie
Posted 1 year ago
“No updates given, no tracking information given, just a waiting game to see if it arrives before Christmas”
Helpful Report
Posted 1 year ago
Hi Willlz, thank you for your review, I am sorry that you have not received your order, I have sent you an email with the outcome. Bonnie
Posted 1 year ago
“Do not recommend still waiting on a £100 parcel I ordered on the 29th it’s now the 11th… was due to be delivered 7th and still nothing. Won’t let me contact yodel who has the parcel… and it’s my daughter main Xmas present.”
Helpful Report
Posted 1 year ago
Hi Lauren, thank you for your review, I am sorry to hear that your order has not been delivered, I can see that you have sent us your query, and we will be attending to it shortly to investigate for you. Bonnie
Posted 1 year ago
“Very affordable items easy website to use”
Helpful Report
Posted 1 year ago
“Brilliant find excellent service and prices if your on a budget give them a go”
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Posted 1 year ago
“Super quick delivery”
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Posted 1 year ago
“Love the decotimes alcohol markers came quick delivery will buy agen hoping you being more colours out in the 12 packs”
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Posted 1 year ago
“Great bargains - got what I wanted for grandchildren's presents. Highly delighted!”
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Posted 1 year ago
“Quick delivery, better price.”
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Posted 1 year ago
“Well worth it lovely little bag n colour set brilliant Christmas present for grandaughter”
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Posted 1 year ago
“QUICK EFFICIENT SERVICE FOR WELL PRICED TOYS.”
Helpful Report
Posted 1 year ago
“I have placed an order with Bargain Max. Delivery was quick which was the only positive thing. My order arrived with half the items missing. I have contacted the customer service, the person on the phone was rude with lack of patience. I have a 2 years old at home and I needed for moments to sort my son while on the phone. I was told my order will be checked and I will get an email the same day. I did not receive any emails. I contacted customer service again and lady I spoke with was helpful. They couldn’t resend my itemising items which was a shame but they refunded me. I have placed another order with Bargain Max for the items I was missing from my first order. Order has been placed, paid for and I was waiting for delivery few days later I got an email saying that there was an error on the website and they are out of stock with the items I wanted. All in all terrible experience with nothing but hustle. Won’t be ordering from the website again”
Helpful Report
Posted 1 year ago
Hi Aga, thank you for your review, I am sorry that you had such an experience with your order, our aim is always to ensure great customer service and journey and in this case we did not meet that. We apologise for any inconvenience that this has caused you. Bonnie
Posted 1 year ago
“Value for money is the foremost. You get the same thing as others sell but at a fairer price.”
Helpful Report
Posted 1 year ago
“Arrived promptly and well packed”
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Posted 1 year ago
“Easy to order and fast delivery”
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Posted 1 year ago
“Bang on time no probs”
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Posted 1 year ago
“I should have had a delivery on friday 3rd December as they said it would be delivered between 11 and 2. This was a present for my granddaughter's birthday but did not receive it. On Monday after calling 3 different phone numbers I got a promise to say it will be delivered Tuesday and it was but too late for my granddaughter's birthday”
Helpful Report
Posted 1 year ago
Hi Sharon, thank you for your review, I am sorry to hear that your order arrived late and missed its purpose. Bonnie
Posted 1 year ago
Hi Sharon, thank you for your review, I am sorry to hear that your order arrived late and missed its purpose. Bonnie
Posted 1 year ago
True Toys is rated 4.6 based on 11,151 reviews