Login
Start Free Trial Are you a business? Click Here

True Toys Reviews

4.6 Rating 10,939 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,939 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Was a gift parents very happy
Helpful Report
Posted 11 months ago
Excellent in every way!
Helpful Report
Posted 11 months ago
Bought a swimming pool waited for delivery then they changed delivery to 4 weeks further away then cancelled the order without reason, very disappointing service and communication won't use again
Helpful Report
Posted 11 months ago
Hi Sean, thank you for your review. We’re really sorry to hear about your recent experience and completely understand your frustration. This isn’t the level of service we aim to provide, and we apologise for the delay and unexpected cancellation of your order. Sometimes supplier or stock issues can occur unexpectedly, and while this doesn’t excuse the inconvenience, we should have communicated better throughout the process. Your feedback is very important to us, and we’re reviewing this internally to help prevent similar situations in the future. If there’s anything we can do to help resolve this for you now, please don’t hesitate to reply to our email for a smooth resolution. Kind regards, Grace
Posted 11 months ago
Bargain max Bargain prices and fast delivery...whatmore could you want??
Helpful Report
Posted 11 months ago
Good toys dig brand at a good price
Helpful Report
Posted 11 months ago
Didn't have any issues with purchase or with what I bought
Helpful Report
Posted 11 months ago
Excellent service!
Helpful Report
Posted 11 months ago
Terrible service!! Parcel came unwrapped daughter saw her present!! When I came to complain they just said they will learn from it! Gutted £150 bike too!!
Helpful Report
Posted 11 months ago
Hi Lauren, Thank you for leaving a review. We’re really sorry to hear about your experience — we completely understand how upsetting this must have been, especially with such a special gift. Please accept our sincere apologies that the bike arrived without appropriate packaging and that it spoiled the surprise for your daughter. This is absolutely not the experience we want any of our customers to have, especially on a significant purchase like this. While we did take your feedback on board at the time, we also want to make sure you feel properly looked after. If there’s anything further we can do to make this right, please don’t hesitate to get in touch with our customer service team. Kind regards, Grace
Posted 11 months ago
Great value for money
Helpful Report
Posted 11 months ago
Excellent service and goods
Helpful Report
Posted 11 months ago
I am so glad to have stumbled across this website whilst looking for the little people caravan for my Son. It was the cheapest I’d found it and delivery was great! Really pleased with my purchase and will be sure to use this site in the future. Thank you!
Helpful Report
Posted 11 months ago
Great price on time delivery excellent quality
Helpful Report
Posted 11 months ago
First time purchasing from Bargainmax, i was pleasantly surprised that everything was exactly how shown and arrived on time for when I needed it, would definitely recommend purchasing from them...excellent 👍⭐️⭐️⭐️⭐️⭐️
Helpful Report
Posted 11 months ago
I love bargain max as really nice stuff and good price and product
Helpful Report
Posted 11 months ago
Quickly delivery and ptoduct excelente quiality anf price
True Toys 5 star review on 20th September 2025
Helpful Report
Posted 11 months ago
Excellent Service Fast Delivery Highly Recommend.
Helpful Report
Posted 11 months ago
Always reliable, very good products.
Helpful Report
Posted 11 months ago
My parcel has been lost and I’m had no help at all won’t be shopping with them again
Helpful Report
Posted 11 months ago
Hi Louise, thank you for your review. We're sorry to hear about the delivery issue and the frustration it's caused. We’ve already been in touch to help resolve this and are continuing to follow up. I appreciate your patience — we're committed to putting this right. Best regards, Grace
Posted 11 months ago
Sent and arrived quickly but to be honest been so busy with outings and birthday with grandkids not had chance to get it out the box yet (sorry) 🤣🤣
Helpful Report
Posted 11 months ago
First time in using this site and my order came in perfect condition so happy that I will be using it again
Helpful Report
Posted 11 months ago
True Toys is rated 4.6 based on 10,939 reviews