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True Toys Reviews

4.6 Rating 11,125 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,125 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Great service thanks”
Helpful Report
Posted 2 months ago
“Toys are great fun kids loved it”
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Posted 2 months ago
“I bought 2 products at reasonable prices. Delivery was really quick. When I had a problem with the order communication was very good. Replies were prompt and appropriate, with a quick and fair resolution. The items I bought were great quality. I'll definitely be shopping here again.”
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Posted 2 months ago
“Good variety of toys on sale and quick delivery”
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Posted 2 months ago
“Ordered lots of times now. Orders always come quickly and accurately and the toys are always good!”
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Posted 2 months ago
“The bike for my daughter was beautiful. However, it is not suitable for a six year old as advertised. Trusting that the age description would be accurate, I bought it. She lived it, but it is currently unused as it is far too big for her.”
Helpful Report
Posted 2 months ago
Hi Kiera, thank you for taking the time to share your feedback. We’re glad to hear that you liked the bike, although we’re sorry to hear that the sizing was not suitable for your daughter as expected. We have reached out to you directly to assist further and look into this for you. We appreciate you bringing this to our attention and hope we can help resolve the matter. Many thanks, Grace True Toys Customer Service Team
Posted 2 months ago
“Really good drawing projector he thoroughly enjoyed it”
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Posted 2 months ago
“Great item, arrived quickly and was a good price. Will definitely shop from here again.”
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Posted 2 months ago
“Good on time delivery with good communication. Toy product was easy to assemble and good quality”
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Posted 2 months ago
“Brilliant quick delivery”
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Posted 2 months ago
“Lost my order. Only comms from Evri, nothing from your website”
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Posted 2 months ago
Hi Patrick, thank you for leaving a review. We’re sorry to hear about your experience with the delivery of your order. We understand how frustrating this must have been, especially with limited communication. We have already reached out to you directly and are pleased that we were able to resolve the issue. Thank you for allowing us to put this right. Many thanks, Grace TrueToys Customer Service Team
Posted 2 months ago
“Product arrived on time and had a good price too, would definitely revisit and recommend!! :)”
Helpful Report
Posted 2 months ago
“Was putting it together. Bolts threaded instantly. Pedals are so difficult to get on. Just poor and now my son doesn’t get his birthday present”
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Posted 2 months ago
Hi Megan, thank you for your review. We’re sorry to hear about your experience and understand how disappointing this must be, especially with your son’s birthday. We’ve tried reaching you by phone but were unable to get through, so we’ve also sent an email to assist with resolving the issues you’ve experienced with the product. We’re always happy to assist and hope to get this resolved for you as quickly as possible. Many thanks, Grace TrueToys Customer Service Team
Posted 2 months ago
“Very Nice..😊👌🏻”
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Posted 2 months ago
“Great prices and speedy delivery”
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Posted 2 months ago
“Very quick delivery,well packaged would definitely buy from this company again.”
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Posted 2 months ago
“Lovely items great value speedy delivery”
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Posted 2 months ago
“My daughter loves Play-Doh dry clay and this is the best price I’ve seen anywhere. I would definitely be shopping again on this site.”
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Posted 2 months ago
“Good product prompt delivery”
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Posted 2 months ago
“You advertise lots of items but when I order it hasn’t arrived The first time it was sent back do I know why -no Second time it’s delayed”
Helpful Report
Posted 2 months ago
Hi Lynne, thank you for taking the time to leave us a review. We’re sorry for the inconvenience you experienced with the delivery. We can confirm that your order has since been delivered. We have also sent the delivery details to you by email for your reference. Thank you for your patience and understanding. Many thanks, Grace TrueToys Customer Service Team
Posted 2 months ago
True Toys is rated 4.6 based on 11,125 reviews