Login
Start Free Trial Are you a business? Click Here

True Toys Reviews

4.6 Rating 10,939 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,939 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Great product at a super price. I will be looking and ordering more
Helpful Report
Posted 11 months ago
Nice array of goods at good prices but communication is absolutely awful and this reason alone would deter me from using this company again which is a shame. If there were any problems I would want to know I could contact you which seems pretty impossible from my experience.
Helpful Report
Posted 11 months ago
Hi, Thank you for sharing your experience. We're glad to hear you appreciated our product selection and pricing. We're truly sorry that our communication fell short of your expectations. That’s not the experience we aim to provide, and we understand how important it is to feel supported, especially if something goes wrong. We’re actively working to improve our response times and make it easier for customers to reach us. Your experience highlights exactly why that matters, and we’re grateful you took the time to share it. If you're open to it, we’d love the chance to make things right. Please feel free to reach out directly at support@bargainmax.co.uk, we’re here and ready to help. Warm regards, Londani BargainMax Customer Service Team
Posted 11 months ago
Great items! Great service! Thank you
Helpful Report
Posted 11 months ago
Ordered some baby born clothes for my granddaughter arrived really quickly and only one negative which was one of the boxes was damaged but the contents were OK will order from here again the prices are great a lot cheaper than most other retailers
Helpful Report
Posted 11 months ago
Hi Haven’t received item yet so can’t review at present
Helpful Report
Posted 11 months ago
Hi Susan, Thank you for leaving a review. I’m really sorry to hear that your parcel is yet to be received, even though the tracking shows it was successfully delivered on 03/09/2025 at 15:50. It’s understandably frustrating, and we want to help resolve this as quickly as possible. Sometimes parcels are marked as delivered a little early or placed in unexpected spots. Please can I ask that you check with all members of the household and your neighbours as this may have been received in your absence.  If you are still unable to locate your parcel, please respond to the email we've sent you so that we can investigate this further. Please keep us posted. We’re here to support you every step of the way. Warm regards, Londani BargainMax Customer Service Team
Posted 11 months ago
Toys fab Delivery company not so great
Helpful Report
Posted 11 months ago
Bargain Max is a great place to go when you want to find things for either your children or if you happen to be a collector or know any, they have a huge selection of toys at incredible prices and are incredibly reliable when it comes to their posting whether its timing or quality.. I couldn't possibly recommend bargainmax.com enough.. So feel free to browse and youll see exactly what i mean.
Helpful Report
Posted 11 months ago
My baby so excited he is enjoying a lot
True Toys 5 star review on 11th September 2025 True Toys 5 star review on 11th September 2025 True Toys 5 star review on 11th September 2025
Helpful Report
Posted 11 months ago
Great price
Helpful Report
Posted 11 months ago
Perfect . Was looking for Specific Minecraft figures so paid a bit more but found them here . Great service and would use again
Helpful Report
Posted 11 months ago
I bought barbie dolls from BargainMax for my daughter and it is amazing! I got those dolls with a huge discount and I am very satisfied with my purchase.
Helpful Report
Posted 11 months ago
Good price and quick service
Helpful Report
Posted 11 months ago
The back pack was good value for money and not different from the expensive ones
Helpful Report
Posted 11 months ago
Same toys but at a better price. We'll be back again.
Helpful Report
Posted 11 months ago
Lovely gift for my grandaughter. She will love the dolls house. Good quality. Great value. Quivk delivery. Overall very good service.
Helpful Report
Posted 1 year ago
Buying 3 tins I actually thought I'd get the 3 different tins not just 3 the same who ever picked the order has no common sense
Helpful Report
Posted 1 year ago
Hi Steven, Thank you for taking the time to leave your review. We're happy to accept any items that you no longer require and that are returned to us. I have sent you the return details directly. Should you require any further assistance, please don't hesitate to get in touch. Regards, Londani
Posted 1 year ago
I visited the online store looking for two sooters for 2 of my sons. The website said I neded to spend a min of £30 to use Klarna so I got an additional toy. An error message ocurred saying that the additional toy was out of stock so I removed it from my basket and added a costume and a pack of batteries, keeping the 2 scooters. I checked out looking forward to receiving the products only to find two order numbers had been raised with total of 4 scooters. I wattsapped traight away asking for the initial one to be cancelled and was told I had to refuse delivery. Evri didnt bother to knock the door and just left on doorstep. Second order arrived missing the batteries!!!!!!!! I have four cooters but only need 2 and have paid for a pack ogf batteries that never arrived. Don{t bother using thi website they are useless.
Helpful Report
Posted 1 year ago
Hi Tanya, Thank you for leaving your review. I'm sorry to hear abou the experience you've had with us. I'm glad I was able to speak with you and I appreciate you allowing us to make things right. Should you require any further assistance, please don't hesitate to get in touch. Regards, Londani
Posted 1 year ago
Great value, good purchase, fast delivery would recommend
Helpful Report
Posted 1 year ago
I was very disappointed as the bag zip broke and so now the bag does not zip back up
Helpful Report
Posted 1 year ago
Hi Kristina, Thank you for taking the time to leave your review. I’m really sorry that your item didn’t meet expectations. We’ve reached out to you directly because we care about your experience and want to make this right. Please get back to us when you’re able, we’re here to help. If you need anything else in the meantime, please don't hesitate to get in touch. Kind regards, Londani
Posted 1 year ago
Damaged packaging looked like it had been opened and taped back together.
Helpful Report
Posted 1 year ago
Hi Stephanie, We’re very sorry to hear that your parcel arrived with damaged packaging. That’s certainly not the experience we want for our customers. It’s possible the package was affected in transit, but we completely understand how concerning it is to receive something in that condition. We’ve already reached out to you directly to resolve this and ensure everything is in order. If any part of the item itself is damaged or missing, please don’t hesitate to send us some photos so we can assist you further. We appreciate your feedback; it helps us work with our couriers to improve future deliveries. Kind regards, Grace
Posted 1 year ago
True Toys is rated 4.6 based on 10,939 reviews