I bought my grandson a toy for Christmas from BargainMax, due to this company having this item cheaper than anywhere else on the internet. I had no problems navigating the website, and this made ordering the toy quick and easy. I got an email letting me know that the order had been received and another to let me know that it had been despatched. However I was dismayed to note that BargainMax had despatched the parcel using Hermes, a carrier that I have had all sorts of problems with in the past (leaving parcels outside of my house, trying to redeliver parcels that I had refused delivery of, delivering parcels to neighbours when I was in the house, customer services that are truly abysmal etc. etc.). True to form Hermes did their usual truly awful delivery of the parcel. On the day that it was delivered I was up and about very early, and around mid morning decided to go out, so I went out into the porch to open the front door only to find that Hermes had left a card. Now I have both a working, very loud bell and a large brass door knocker, both of which I can hear from anywhere within my house, so it was obvious that the courier had made no attempt to try and get me to come to the front door to take delivery of the parcel. The card informed me that he had left the parcel by the side gate, which is in full view of the public footpath, so not secure. I went out to get the parcel and as it had been raining all morning the box was soaking. Luckily BargainMax had packed the toy really well, so the inner box that was surrounded by packing material was in good order. I contacted BargainMax immediately through their online form to tell them of the problem I had with the delivery, and they have not done me the good grace of replying to this information to at least apologise for their chosen courier's poor standards of customer service. If I knew that BargainMax would send out anything I ordered using a more reliable carrier, then I would use them again, but as they haven't replied to the information I sent them, then I would not order anything else from them.