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True Toys Reviews

4.6 Rating 10,843 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,843 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Bargain Max sent my order on time and in perfect condition as well having having a great selection of products with great prices, however, the lack of a order confirmation email stating the estimated time of delivery would have helped reassure me that my order had acknowledged and was being dealt with especially as this was my first order.
Helpful Report
Posted 8 years ago
Advice on delivery was good but unfortunately the package was delivered while I was not at home and left open to the elements and the outer packaging was soaking wet therefore the gift had to be dried out!
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Posted 8 years ago
Meccano was fine. However, choice of courier was poor. I have never had a good experience from Hermes. Even after requesting express delivery, the item arrived so late that I had to post it on at further cost, as it did not arrive in time for my visitors who had travelled to me to exchange presents.
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Posted 8 years ago
Great prices but poor packing resulting in damaged box containing toy. Not ideal as was for a Christmas present
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Posted 8 years ago
Promt efficient service.
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Posted 8 years ago
Very quick delivery with DPD
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Posted 8 years ago
Great item, but chose next day delivery & once i had paid the invoice showed standard delivery. Basically when i contacted them they did not want to know.
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Posted 8 years ago
This is very difficult. Service/product really really good and great price but the site kept crashing every minute. Tried two separate computers and the same. Would have been ordering much much more if I could have had any stability - just gave up. Hopefully just a problem with me.
Helpful Report
Posted 8 years ago
I would have given a four or five star review as they seem like a decent enough company - a decent range of products, good prices and quick delivery - but they let themselves down by send four spam emails per day in the run-up to Black Friday. One email per week is optimal, one per day I can live with, but four per day is downright annoying.
Helpful Report
Posted 8 years ago
The price of the article was very good however I never received it as delivery company returned it after trying to deliver two times so not really happy as I could not reorder as it was out of stock
Helpful Report
Posted 8 years ago
It delivered before time which was brilliant in one respect but in another respect it was lucky my son was in to received the parcel. I answered the welcome email you sent because I was shocked my password was written out for any hacker to see. I have had to change my password on everything now. I think it was very unprofessional of BargainMax to do that.
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Posted 8 years ago
Some of the items ordered arrived promptly
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Posted 8 years ago
The toy came with flat batteries in the remote so my daughter had to wait to get new batteries to play with it. The box was broken on one side which make it look as if it was not new
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Posted 8 years ago
Product met specification, though it arrived late, it was meant for daughter’s birthday, but did not arrive on time even though I paid for express delivery, had to chase.
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Posted 8 years ago
Toy was as expected.
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Posted 8 years ago
Bought Meccano Robot, pieces missing, phoned and told to send phots etc to named person at Bargainmax and after 2 emails still no response from this person. Dissapointed 14 year old boy who cannot finish builidng robot due to missing pieces. Would have expected better customer service.
Helpful Report
Posted 8 years ago
Good toys but found baby Annabell doll cheaper somewhere else after buying from bargain max and although my large order qualified for free next day delivery, it was still sent standard. They also had issues with the accounts on their site which made tracking my order difficult
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Posted 8 years ago
Good price for you...but not good customer service. Paid for next day delivery to arrive Friday. Got it Monday. Later advised next day not possible for my area but still charged for it. I could have bought another toy for the cost of the delivery and received free postage and probably would have arrived same time.
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Posted 8 years ago
Great quality value and fast delivery . Xx
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Posted 9 years ago
We received a broken item but they sent out another very quickly. So thank you
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Posted 9 years ago
True Toys is rated 4.6 based on 10,843 reviews