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True Toys Reviews

4.6 Rating 10,848 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,848 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Great product that was well packaged. Unfortunately, we paid for next day delivery but the product arrived late, after the child's birthday. Next time, will not pay extra for this service.
Helpful Report
Posted 10 years ago
I've bought a spy net laser tripwire,it looks second hand,the box has a rip in it,the toy looks like its been unpacked then repacked.. it's was Ment to be a birthday present,but not sure now!!!
Helpful Report
Posted 10 years ago
H, I'm really sorry that your item arrived damaged! Please email us a picture to support@bargainmax.co.uk and we will be happy to resolve this issue for you. I'm sorry for the inconvenience his may have caused! Adam.
Posted 10 years ago
We bought this item as the dimensions said it was 40cm tall. It couldn't have been taller than 30cm. Not good for my 1 year old to stand up at.
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Posted 10 years ago
Cheap, poor choice of courier (bashed box,very poor communication
Helpful Report
Posted 10 years ago
Delivered on time but when opened parcel the contents were in a poor state boxes bent etc
Helpful Report
Posted 10 years ago
Hi, I'm really sorry that your parcel arrived in that state. Please email us some pictures to support@bargainmax.co.uk and we will be happy to resolve this for you! Thanks, Alexander.
Posted 10 years ago
Smaller than anticipated
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Posted 10 years ago
Great price but kids game I ordered arrived bashed and beaten up as it was wrapped in flimsy thin bubble wrap and plastic bag so it had had a lot of knocks between being sent and received - a great disappointment as it was to be a present. Wouldn't order from here again. Would rather pay a couple of pounds more and get a great condition product.
Helpful Report
Posted 10 years ago
Received my order today the box is a mess and celotaped all round it am guessing this Was a toy somebody didn't want and was sent back celotaped then sent out to us. Not sure if it works yet. so I'm hoping it works. as it's a gift the box is a let down I wouldn't be ordering here for any gifts if that is how he boxes look but it would be fine for my own kids
Helpful Report
Posted 10 years ago
Although the prices on the products were very reasonable, the packaging for delivery has let this company down. We were originally drawn by the competetitive pricing of the toys and did indeed get a good deal on the items we bought, but when they arrived they were all forced into the same thin bag. Two of the items were crushed and so it looks as though Father Christmas may have sat on them in his sleigh. (At least that's going to be my story and I'm sticking to it...). May have been better to separate the packages BargainMax. Otherwise, a good deal on toys.
Helpful Report
Posted 10 years ago
Shipping was fast but a couple of toys out of stock but when I order them they were in stock not please about that
Helpful Report
Posted 10 years ago
THE PRODUCT CAME IN TWO DAYS SO DELIVERY WAS GREAT!!! HOWEVER WHAT'S THE POINT OF DELIVERY BEING FAST IF THE PRODUCT ITSELF WAS DAMAGED!! BOUGHT MY SON A SUPERMAN TOY THERE WERE BLACK MARKS ON THE HAND AND FACE OF SUPERMAN!! THE PRODUCT ITSELF LOOKED OLD WILL NEVER BE SHOPPING FROM THEIR AGAIN!!
Helpful Report
Posted 10 years ago
One of the items box was crushed, luckley the item inside wasn't damaged.
Helpful Report
Posted 10 years ago
I ordered a Superman Sleeping Bag as well as a Beano Satchel, I received the satchel bag along with a superman teddy and no sleeping bag. On contacting the support team, they informed me the sleeping bag was out of stock and I as refunded promptly and told I could keep the teddy as a good will gesture. But it was disappointing as this item is still showing as in-stock on the website.
Helpful Report
Posted 11 years ago
Would have liked an email confirming dispatch as this was a present sent directly to my sister
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Posted 11 years ago
Good value product. My godson loved it
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Posted 11 years ago
hi I was very pleased with my order, the only thing is that I ordered 2 items of the same, and only 1 arrived, surely therefore it would have been more economical to have sent both items in the one parcel, as it was I had to enquire where the other parcel was. but thanks I received it.
Helpful Report
Posted 11 years ago
Received no confirmation email to say I had purchased the item and no dispatch notification so I didn't know when item had been or if it was even to be shipped
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Posted 11 years ago
When order placed it was to be by Royal Mail. return email confirmation said Hermies, far inferior carrier took five days from when hermies had the item. Would expect described carrier would be used.
Helpful Report
Posted 11 years ago
Bought this gun for a Christmas present for my grandson, not opened box yet so unable to comment on product condition however, the box itself is rather damaged and it looks as though it has been previously opened and fastened with sellotape. Hoping my grandson doesn't notice this, and fingers crossed the contents will be ok when opened at Christmas, but box definitely not in shop bought condition (disappointing)
Helpful Report
Posted 11 years ago
Hi Jean, I am sorry about the condition the box has arrived in. I can assure you that all of our items are brand new and unopened. Often our warehouse team will add extra tape to ensure the safety and security of the item. Please be in touch with our Customer Service team and they will arrange something for you. Best wishes, Alex
Posted 11 years ago
Item was as described, BUT, this was for a present but because the packaging wasn't very good the box was battered and ruined and was unable to be given as a gift, so a total waste of money, I ended up having to buy something else so I didn't save money from here it cost me! But to be fair the item was great just the packaging is not, which is a real shame
Helpful Report
Posted 12 years ago
Hi Kirsty, We are so sorry to hear about this issue, It is such a shame. Please be in contact with our customer service team quoting Alex and explain the issue and we will see if there is anything we can do for you. We always package our products very well, in 2 layers plus bubble paper but once they leave our warehouse they are in the hands of the postal service who dont always treat them with the care they deserve. Hope to hear from you soon. Best Wishes Alex
Posted 12 years ago
True Toys is rated 4.6 based on 10,848 reviews