True Toys Reviews

Name: True Toys
Address: Bargainmax Online Ltd, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 10,827 Reviews

90 %

of reviewers recommend True Toys

4.6

Based on 10,827 reviews

Shipping & Delivery
Delivery Methods	Courier

About True Toys:

BargainMax is a UK based online retailer of toys, games and collectibles, with a simple mission of making big toy brands accessible to all children. From LEGO to Barbie, Paw Patrol, Funko and more, customers will find a range of toys from new born through to big children, available with value in mind. With free delivery on orders over £19.99, an in-house customer service team, and buy now pay later options, shopping for your toys is quick and simple with BargainMax.

Visit Website

Phone:

333 011 0695

Email:

support@bargainmax.co.uk

Location:

Bargainmax Online Ltd,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 4th August 2026

Anne Saunders Saunders

True Toys 5 star review on 2nd August 2026

1189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality on this kitchen is really poor quality mdf type so any knocking/ bending it breaks, this was a birthday present for my daughter, some of the pieces weren’t cut correctly so I have 1 piece missing as it was cut out of the other side. Really upset with this as the other reviews were good, I’m just glad I didn’t pay full price. The only party that is cute is the magnetic fridge and the accessories/ ice cube on the fridge, Would not recommend this sadly.”

Helpful Report

Posted 1 year ago

Hi Laura, Thank you for taking the time to leave your review. I'm sorry to hear that your item is not as expected, that’s not the experience we want for our customers, and we understand how frustrating this must be. We have sent you an email directly as we would like to get this resolved for you promptly. When you have a moment, could you kindly check your inbox and get back to us at your earliest convenience? Many thanks, Londani

Posted 1 year ago

“Received 1 correct item and 1 wrong item, got a partial refund for the wrong item but would have liked the correct item.”

Helpful Report

Posted 1 year ago

Hi Jessica, thank you for leaving a review, and we’re sorry again for the mix-up with your order. We’re glad we were able to resolve this with a refund, but we completely understand that you would have preferred to receive the correct item. We’ll continue working to improve our picking and packing process to avoid this in the future. If there’s anything else we can assist with, please don’t hesitate to get in touch. We are always here to help. Kind regards, Grace

Posted 1 year ago

“Toys came quickly but the Barbie airplane ordered came in a separate very clearly labelled box so everyone knew what was inside. Not ideal now my daughter knows what she’s got for her birthday.”

Helpful Report

Posted 1 year ago

“The item was cheaper than elsewhere but now I know why as the box/packaging was a mess, taped up and with a broken handle. Not ideal for a child’s birthday gift.”

Helpful Report

Posted 1 year ago

Hello Jemma, Thanks for leaving a review. We're sorry to hear that your order didn't arrive in the condition you expected. While we strive to offer competitive prices, we also want every item to be delivered in perfect condition. We completely understand how disappointing this must have been, especially for a birthday gift. I can confirm I have emailed you directly with a offer of apology and we look forward to your response on this matter. Kind Regards Dan

Posted 1 year ago

“Nice goods but the packaging has totally collapsed and been replaced by courier so the boxes were damaged and yours has fallen out into the mud… not the best!”

Helpful Report

Posted 1 year ago

Hello Kimberley, Thank you so much for sharing your thoughts on the product! We're thrilled to hear you're enjoying it. I'm really sorry to hear about the packaging issue, though. I've sent you an email to gather a bit more information so we can get to the bottom of this. Warm regards, Dan

Posted 1 year ago

“Took time to come , not as it was written on their website but satisfy with the product.”

Helpful Report

Posted 1 year ago

Hi, thank you for your review. We apologize for the delay and any discrepancies, but we're glad to hear you're satisfied with the product. We appreciate your understanding! Grace

Posted 1 year ago

“Ok items, ordered a mr and mrs potato head, and got 2 mr potato heads instead. Not worth the hassle of paying to return.”

Helpful Report

Posted 1 year ago

Dear Shannon, Thank you for reaching out to us. I regret to learn that the product you received did not meet your expectations, and I understand the frustration this may cause. Could you please provide a photograph of the item you received so that we can investigate this matter further? this can be sent to support@bargainmax.co.uk We sincerely apologize for any inconvenience this may have caused. Kind regards, Daniel

Posted 1 year ago

“First item ordered no confirmation reordered item all went through great. Until I noticed double the amount was taken from my account. The item had gone through twice, I tried to cancel the item but apparently it was too late Ive tried to return the item with conflicting advice first I was told it would be free of charge collection by Yodel but not on a day which was convenient tried to change day to be told I would get an email confirming this which I did not. Then I was told by another advisor that I shouldn't of been told this and I needed to arrange the return myself despite having emails and WhatsApp messages contradicting this. I have boxed item up to send back myself. Customer service helpful but confusing and conflicting.”

Helpful Report

Posted 1 year ago

Hi Miss, thank you for your review. We apologize for the confusion and frustration you've experienced with your order and the return process. We understand how important clear communication is, and we’re sorry for the mixed information you received. We appreciate your patience, and if there's anything else we can do to assist with the return, please don’t hesitate to reach out. Grace

Posted 1 year ago

“Only problem is Yodel aren't reliable”

Helpful Report

Posted 1 year ago

Hi Pat, Thank you for your feedback. We apologize for the issues with the delivery service. We understand your frustration and will consider this for future shipments. Please let us know if there's anything we can do to assist you. Grace

Posted 1 year ago

“I ordered the Cambridge edition of Monopoly assuming it was Cambridge England, where I live. Imagine my disappointment when I realised it was Cambridge Massachusetts! Also, the delivery driver left it at the wrong address which meant it was left on the wrong doorstep for several days as the home owners were away.”

Helpful Report

Posted 1 year ago

Hi Susanah, thank you for leaving a review. We're sorry for the confusion regarding the Cambridge edition of Monopoly and the delivery issue. We understand your disappointment and apologize for the inconvenience. Please reach out to us directly so we can resolve this and ensure you’re satisfied with your order. Grace

Posted 1 year ago

“The items I purchased were great but yodel the delivery company had my parcel for more than a week.”

Helpful Report

Posted 1 year ago

Hi Alison, thank you for your feedback! We're glad to hear you're happy with the items. We apologize for the delay caused by the delivery company and appreciate your patience. We'll try to improve our future deliveries. Grace

Posted 1 year ago

“The item was packaged nicely and delivered at a reasonable time, however it’s not the english version, probably Vietnamese or some other south East Asian version, so all the instructions and information were all not in English. Luckily we had the hexagon version purchased from Amazon which was the English version and had instructions in English so we used the same rules to play this game as well. Otherwise it would have been returned as we would not have been able to play the game.”

Helpful Report

Posted 1 year ago

Hi Sinthunja, Thank you for your feedback. We apologize for the confusion with the instructions and understand how frustrating that must have been. We'll work on ensuring clearer product details in the future. We're glad you were still able to enjoy the game, and we appreciate your understanding. Grace

Posted 1 year ago

“Delivery was quick but the condition of the parcels was poor. Someone had been into the box, opened a couple and then tried to reseal the box again. Offered a refund of 25 percent due ti damage but then refunded less.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. We apologize for the condition your parcel arrived in and the confusion with your refund. This is not the experience we aim to provide. Please contact us directly with your order details, and we will ensure this is resolved to your satisfaction. Grace

Posted 1 year ago

“Far too long to deliver, promised withinn 2 days but took 8.”

Helpful Report

Posted 1 year ago

Hi Graham, thank you for your review, I am sorry to hear that your delivery took so long, as it is the holiday season, delivery times may be affected due to backlog, I am sorry for any inconvenience caused. Bonnie

Posted 1 year ago

“Can give review as not received goods”

Helpful Report

Posted 1 year ago

Hi Lorraine, thank you for your review, I am sorry to hear that you have not received your order, please send us a WIMO query so that we can assist you further. Bonnie

Posted 1 year ago

“The delivery has taken a long time, so plan in advance or prepare to wait.”

Helpful Report

Posted 1 year ago

Hi Laura, thank you for your review, I am sorry to hear that you have not received your delivery, please allow me to investigate this for you. Bonnie

Posted 1 year ago

“Some things were perfect and as described some things were just no value for money e. G I paid 5£ for a colouring book I thought was a big one to only find about 20 pages and few items I had to check things were actually in the box as felt empty just a rubbish toy”

Helpful Report

Posted 1 year ago

Hi Laura, thank you for your review, I am sorry that you had such an experience with your order, please send us your query to support@bargainmx.co.uk so that we can assist you further. Bonnie Bargainmx

Posted 1 year ago

“I ordered 2 x canvas colouring books. There are actually 4 to collect. Instead of mixing them up they sent 2 of the same one. Which is ridiculous. Don't think I'll be ordering again. Will probably end up getting the same one over and over again. In saying that delivery was quick.”

Helpful Report

Posted 1 year ago

Hi Nikki, thank you for your review. I am sorry to hear that your order was not as expected. This may be due to limited stock. Please send us your query at support@bargainmax.co.uk, and we will be happy to assist you in resolving the issue.

Posted 1 year ago

“Goods arrived on time as stated. The box containing the gift was damaged. It actually had a hole in the box. I feel it was only luck that the item inside the box wasn't cracked or damaged in some way. Disappointed in how it arrived. I have been in touch with Yodel, who have said that they will investigate internally.”

Helpful Report

Posted 1 year ago

“Your courier is a disgrace. They totally ignored my delivery instructions despite sending me a confirmation email that they would leave my parcel I'm my open porch on the Saturday. They left it with a neighbour I don't get on with on the Friday. I can't acted Bargain Max to complain. Heard nothing back. Very disappointed with Bargain Max!”

Helpful Report

Posted 1 year ago

True Toys is rated 4.6 based on 10,827 reviews