True Toys Reviews

Name: True Toys
Address: True Toys, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 11,152 Reviews

89 %

of reviewers recommend True Toys

4.6

Based on 11,152 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 13th September 2026

1191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Sir/madam, Reason for the rating is the box the product came in was appalling. It seemed like the product was a used return, no packaging inside the box to keep the product stable and then selotaped in such an unprofessional manner. Not fit to give us a gift at all. My daughter was disappointed when she was given the gift as she thought I purchased it from some charity shop/market stall. I await your thoughts on this and feedback. Kind Regards Mr Atwal.”

Helpful Report

Posted 11 years ago

“The products were in themselves good value - however badly packed and damaged a gift by ramming it in the box.”

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Posted 11 years ago

“Unfortunately the value 4 on letters was indecipherable and the box contained no blanks”

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Posted 11 years ago

“Hi. As a new customer I placed an order via the website for the first time for my 8 year old son’s birthday a week later. However, when I got to the payment page the current voucher code advertised did not work. I tried the online chat but got a message stating there were no agents online and the same was true when I phoned. I contacted them via their support link explaining the issue and that I was placing my order in good faith that they would honour the 10% discount advertised and requested they contacted me. Both the order confirmation email & the automated email relating to my message (via their support link) I received was garbled. However, I heard nothing back so I phoned and left another message for someone to call me back. Again, no response was received from them. The full amount was charged to my card and to make matters worse, the items did not even arrive in time for my son’s birthday. To date I have had no response from them. Not the best first impression to make on a new customer in terms of service which is a pity as I would have liked to have recommended them to others and kept ordering from them in the future but will now be thinking twice about doing so. Kind regards, Mr S. Paul. Tel 07967 126281.”

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Posted 11 years ago

“Disappointed!”

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Posted 11 years ago

Hi Hillary, We apologise for the sending of the incorrect item. I have been assured by my customer service team that the correct item has been sent out to you as a replacement. Thanks Alex

Posted 11 years ago

“I was very disappointed with my order as part of it was missing. I have sent an email and for some reason it did arrive to your email address. My email address is mandyflynn@ uwclub.net I am hoping that this can be resolved Regards Miss M Fl”

Helpful Report

Posted 11 years ago

Hi Mandy, Thank You for contacting us earlier. As we mentioned, we are extremely apologetic for this mishap. It seems that there was a inventory issue which we have now resolved. Your missing item has been dispatched and should be with you in no time. Best Wishes Alex

Posted 11 years ago

“This was my first order. The wrong item was delivered. I was told that the correct item would be sent first class on Monday 1st December. At the time of writing, Thursday 4th December, correct item still hasn't arrived.”

Helpful Report

Posted 11 years ago

Hi John, We apologise for the incorrect item initially being sent. We hoped to have this corrected by sending the correct item to you 1st class. We do advise waiting up to 4 working days for 1st class items at this time of year. Please be in touch with our Customer Service team at support@bargainmax.co.uk for further support.

Posted 11 years ago

“The items were delivered very quickly indeed! However the packaging of the parcel was appalling! It was so badly wrapped that half the box was not sealed at all so theft of the items could nothave been easier!”

Helpful Report

Posted 11 years ago

Hi Ian, Im sorry to hear about the poor packaging that your item arrived with. Please send a picture of the issue to our customer service team at support@bargainmax.co.uk . They will come to a solution with you. Unfortunately our couriers are not as careful with our packaging and items as we would like them to be. We hope to hear from you soon. Best Wishes Alex

Posted 11 years ago

“I was very disappointed with the lack of communication from BargainMax. I never received an email from you confirming purchase or dispatch. I contacted your support email asking what was happening and advising that I needed the goods to be delivered by 5/9 but again never heard anything back. Yet, you managed to send me a request for feedback so obviously are able to get in touch. I would not be inclined to buy from your online store again because of this.”

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Posted 12 years ago

“The cards arrived this morning, a week after I ordered them. Slow going even for 2ndclass mail.”

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Posted 12 years ago

Hi Angela, You placed your order on Wednesday afternoon, This was dispatched on Thursday and arrived with you today as you mentioned in your review. Our website states that Royal Mail 2nd Class, whilst sometimes it can arrive within 3 working days, it is expected to arrive between 5 - 10 working days. Your order arrived after 5 working days. We do provide a faster delivery option if chosen by the customer. Whilst at BargainMax we are always open to positive criticism and will always look to improve on it, we dont like to see negative feedback on our review site unfairly. In light of my explanation it would be greatly appreciated if you could alter your rating as a negative rating can seriously impact the reputation of our company. Thank You for your time. We hope you enjoy your Uno Cards. Alex BargainMax

Posted 12 years ago

True Toys is rated 4.6 based on 11,152 reviews