True Toys Reviews

Name: True Toys
Address: True Toys, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 10,838 Reviews

90 %

of reviewers recommend True Toys

4.6

Based on 10,838 reviews

Shipping & Delivery
Delivery Methods	Courier

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 4th August 2026

Anne Saunders Saunders

True Toys 5 star review on 2nd August 2026

1189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item and have not received the item”

Helpful Report

Posted 3 years ago

“STAY CLEAR of this company. They don't answer any emails and they certainly don't answer any of their own cancellation forms. 2 days of sending several emails and forms to cancel,, no reply,, (item still not despatched) Day 3.... item despatched!!! Do yourself a favour and STEER CLEAR of this company!!”

Helpful Report

Posted 3 years ago

“Discriminate who they give free delivery to. I live near Aberdeen and am being charged £3.99 as the class this as rural! I had an £80 basket.”

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Posted 3 years ago

“If I could give no stars I would! I ordered an item and paid next day delivery which five days later the item still hasn’t been received. The lack of communication from this company is zero as they fail to answer emails. Beware before you order.”

Helpful Report

Posted 3 years ago

“Ordered my child a bike and toy didn’t turn up so emailed to ask and was told evri have dumped it over my back gate however it is not there and this company are refusing to pay me back or send new item . Probably just a bad experience for me but I wouldn’t risk your items going missing and not getting a refund !!”

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Posted 3 years ago

“They said my parcel was delivered but I never received my daughter Harry Potter Lego. They have refused me a refund.”

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Posted 3 years ago

“Wouldn’t recommend. Ordered a slide on 30/4/23 and stil haven’t received it. Been emailing and not even had a response. This was my daughter birthday present for her birthday this Friday.”

Helpful Report

Posted 3 years ago

“Ordered an item 2 weeks ago, it’s never arrived! Trying to speak to customer service is an absolute joke- they promised a call back a week ago and I’ve heard nothing. The order was for my sons birthday in 2 days time and it’s clearly not going to arrive in time … thanks for spoiling his 2nd birthday”

Helpful Report

Posted 3 years ago

“Never received my parcel. Advise people not to use this shop.”

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Posted 3 years ago

“My first order payment never worked so I reordered it again got that order but still getting told by Klarna that it’s still on my account as you have not reported to them that I never got the first order Shocking as am fed up calling about it and nothing getting done bad bad customer service”

Helpful Report

Posted 3 years ago

“Ordered and paid for next day delivery, 4days later and still not received anything thank u for spoiling my sons 7th birthday”

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Posted 3 years ago

Hi, We do apologise that there was an issue with your delivery, I have looked into your order and can see that you have spoken to remember of our staff and that the issue has now been resolved. Unfortunately I can see that the courier appears to have lost the delivery and we issued a replacement on a next day service. Thank you BargainMax

Posted 3 years ago

“I ordered from Bargain Max at the end of November. The parcel got to Evri on the 6th December, where it was stuck. I was informed by Evri to get in contact with the sender. I tried to get in contact with Bargain Max, by message it wouldn't send , by phone the line was constantly busy, by email which was ignored. I eventually got it after Christmas. I will not be ordering from Bargain Max again.”

Helpful Report

Posted 3 years ago

Hi Joan, Thank you for your review, I can see from the correspondence that you got in touch on the 16th of December and had an email response that same day. On the 19th of December, you were refunded for this and were informed and once again were later informed of the refund on the 4th of January. Thank you, Bargain Max

Posted 3 years ago

“I ordered because of quick delivery then next day say they can't deliver as promised so 1st and last time I'm using this company”

Helpful Report

Posted 3 years ago

Hi William, Thank you for your review, I do apologise for this, I can see a member of our customer care team was in touch to make you aware of this and a refund was issued to you for the postage due to an issue in our warehouse. Thank you, Bargain Max

Posted 3 years ago

“Avoid!!! Do not use these, ordered a bike and it was 3 weeks late coming, couldn’t get hold of anyone so went to the wear house myself and spoke to someone, they sent a new one out the next day. The bike come and the box was battered with holes in it, Bike was damaged and parts missing! Would never use again”

Helpful Report

Posted 3 years ago

Hi Kayleigh, Thank you for your feedback. I do apologise for this. I can see a member of our customer care team has been in touch and is awaiting your response regarding this matter. I do apologise for the issue. Thank you, Bargain Max

Posted 3 years ago

“It is terible ordered 3 items december 14th 2023 still not recived it last update we was given was be delivered on 20th december but still not recived. And it is not easy to contact to ask for support terible company do not use.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review, I can see you got in touch regarding this on the 8th of January, I do apologise we are not aware of any items going missing till we are contacted regarding the issue. I can see a member of our customer care team has been in touch and issued a refund to you for the missing items. Thank you, Bargain Max

Posted 3 years ago

“Be very careful with this company. We were buying a Huffy 12" Pro Thunder Yellow for our Grandson's Christmas present. We ordered it on the 6th December with an expected arrival by 12/13 December. The parcel arrived on the 14th December but when I opened the package on the 15th I found they had sent the wrong item, a Green Machine Drift Trike. I immediately tried all day to ring customer services, only to find that the phone does not lead anywhere & the only contact is through email. Fine, I sent an email with a picture to Support on 15th, requesting the correct item be sent & I would return the item delivered in error, to which I received an automated reply saying they would be in touch within 3 working days. Having heard nothing by the 18th we decided to buy elsewhere in order to get by Christmas. (The learning Centre achieved this for us). So I tried to return by Evri, their preferred courier, but they would not accept parcels over 15kg, so I went with ParcelForce. On 20th I received an email from Ebonie, customer Services, asking if it had now been returned, my reply was it was being picked up on 21st with 48hr delivery. On 21st she emailed requesting the returns tracking number, which I did. On 28th she emailed saying she could not track it so I sent the Delivery History showing itvDelivered with proof on the 23rd. The on 30th she emailed asking for my full name, Post Code & Order Number? This was in the Subject on every email I night add, but I did it. On 2nd Jan I emailed her to say I had received the refund for the wrongly delivered item but not the postage. Since then we have had a number of emails where they are refusing to refund the postage which I find unacceptable, as it was their error & if we were able to get into contact by phone, or by email more promptly, they could have directed me to the way they wanted to deal with the situation. Ebonie said nothing about who to use until in an email on 5th January. My advice to future customers is - Do not expect to be able to get through to anyone on the phone & do not rush to send anything back before you check with them. Hindsight is 20/20 vision!”

Helpful Report

Posted 3 years ago

Hi Terry, Thank you for your feedback, I can see you did receive the automated message which states due to the busy time period we aimed to respond in 3 working days. We did respond within this time frame as we responded back to you on the 20th but at this stage, you had already stated you had returned the item back to us. As you received the wrong item we could have issued a free return for you but as you had already returned the item and the payment had already been made to a different company we were not able to refund this. We are unable to issue a refund on payments made to separate companies. Thank you, Bargain Max

Posted 3 years ago

“Ordered gifts for my kids for Xmas.had 3 parcels 2 of them had Wright order in 3rd parcel had sumbody else's order and I missing a malibu dolls house the one toy my daughter wanted .After multiple messages and sending proof they ask for my order number so send it out.then get message of them saying you received 3 parcels..ya customer service needs retraining,or they can't be arsed read my emails that states I got wrong order n paying for something I haven't received.jokers”

Helpful Report

Posted 3 years ago

Hi Scott, Thank you for your feedback, I can see a member of our customer service team has now been in touch and a replacement was issued to you. Thank you, Bargain Max

Posted 3 years ago

“I recently wrote a review regarding non-delivery of my great granddaughter's 2 in 1 swing. When I placed the order on 27th November 2022, the reviews at the time seemed to indicate a good, reliable supplier with fast delivery. Order #2000725185 I am amazed that a senior manager from BargainMAX has not done something about EVRI's poor performance which is losing BargainMax a lot of potential and repeat customer business. Not to mention the many very disappointed customers who are still waiting for Christmas presents to be delivered. As requested in my previous review, please chase our order and get the item delivered ASAP, so we can give our great granddaughter her Christmas present. Thank you.”

Helpful Report

Posted 3 years ago

Hi Wendy, Thank you for your feedback, a member of our customer care team has reached out to you to resolve the matter as they were unable to find any communications from this email. Thank you, Bargain Max

Posted 3 years ago

“My wife placed an order with you for a Christmas present for our great granddaughter (2 in 1 swing) on 27th November 2022. We still have not received this parcel (1st January 2023) ...... despite Evri informing us it was on route early in December. Very disappointing ! Order #2000725185 Hedstrom Deluxe 2 in 1 Swing SKU: 103790 PLEASE re-deliver the item above, using a more reliable courier ASAP. Thank you.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, a member of our customer care team has now reached out to you to resolve this matter as we were unable to find any previous communications regarding this matter. We do apologise we are not aware of items going missing in transit until we are contacted regarding the matter. Thank you, Bargain Max

Posted 3 years ago

“Parcel arrived in time, ordered a scooter for my daughters Christmas present the only thing she really wanted, all wrapped up opened the box Christmas Day to find no handle bars 🤷🏼‍♀️ So my daughter was devastated as her sisters scooter was fine we had to take her out and used it like a skate board bargain max asked for photos which I sent and obv it had been used and now they want me to send it back for investigation I obv haven’t kept it and got her a new one no response from customer service and the scooter is no longer stocked all I want is my money back but so far nothing it’s disgusting”

Helpful Report

Posted 3 years ago

Hi Lynsey, Thank you for your feedback, I am sorry your item was missing parts, I can see a member of our customer care team has been in touch and a refund has been issued to you. We do require any items that are missing parts or faulty to be returned. Thank you, Bargain Max

Posted 3 years ago

True Toys is rated 4.6 based on 10,838 reviews