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True Toys Reviews

4.6 Rating 10,836 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,836 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

The item has not turned up!!!!’ Still waiting been at Yodel since 22 November
Helpful Report
Posted 1 year ago
Hi Sandra, thank you for your review, I am sorry to hear that you are still waiting for your order, after checking, the tracking shows that it is out for delivery. I apologise for the delay and inconvenience that this has caused. Bonnie
Posted 1 year ago
Placed and order for the lol dolls house, all went through fine, had email confirmation upon payment, have gone in today to check dispatch/delivery time to.find it's been cancelled, even though it's still in stock and dropped in price for black Friday with no explanation as to why.
Helpful Report
Posted 1 year ago
Hi Louise, thank you for your review, I am sorry to hear that your order was canceled without an explaination, please send us your query so that we can investigate further. Bonnie
Posted 1 year ago
Don't waste your time with this company, stick to local stores or even Amazon. It's been over 10 days and I still haven't received my package. I redirected it to a local store and after multiple chats with Yodel they have no idea where my package is. I asked for help from BargainMax but I just got fobbed off. I had to source what I needed locally, I better get a full refund.
Helpful Report
Posted 1 year ago
I can’t write a review as I haven’t even received the parcel. Yodel aren’t helping and I’ve had no word back from bargain max
Helpful Report
Posted 1 year ago
Still waiting for my package, their currier thought It was a good idea to leave my package three doors away on a busy street in-between bins and no email to tell me where till I complain! Avoid at all costs shocking company!
Helpful Report
Posted 1 year ago
Hi Wayne, thank you for your review. We're sorry to hear about your experience and understand your frustration. This is not the service we aim to provide. I have reached out by email to resolve this for you as quickly as possible. Many thanks, Grace
Posted 1 year ago
My order was duplicated and money taken twice. Despite multiple emails and attempts to speak on WhatsApp as suggested. I still have no resolve. Very disappointing!
Helpful Report
Posted 1 year ago
Hi Alison, thank you for leaving a review. We apologize for the inconvenience you've experienced. I have reached out to you by email please reply, and we’ll prioritize resolving this for you as quickly as possible as we always aim for the best service. Thank you for your patience.
Posted 1 year ago
The quality of this kitchen is very bad ,the doors don’t stay in place ,they keep falling,very hard to assemble, the screw what is caming with is very bad quality and not usually one
Helpful Report
Posted 1 year ago
Hello Mihaela, Thanks for leaving a review, I can confirm I have contacted you via email to discuss the faulty item, please respond asap so that we can resolve this issue for you. Kind Regards Dan
Posted 1 year ago
Parcel not received
Helpful Report
Posted 1 year ago
Hello Kathie, I have contacted you by telephone today and left you a voicemail, I have looked into the missing parcel for you and I can confirm this is not missing, its still in transit and will be delivered today via Yodel between 1:52PM - 3:52PM. Kind Regards Dan
Posted 1 year ago
I brought a unicorn bike and the chair guard was broken
Helpful Report
Posted 1 year ago
Hi Sophie, Thank you for your review. We're sorry to hear the chair guard arrived broken. Please reach out to us so we can resolve this for you as quickly as possible as I have already e-mailed you privately. Thank you for bringing this to our attention.
Posted 1 year ago
Sadly the delivery service let you down ….. the gifts missed the birthday as they were late coming - trying to get the packages delivered successfully was very frustrating
Helpful Report
Posted 1 year ago
Hello, Thank you for your feedback. I'm really sorry to hear that the delivery service did not meet your expectations and caused frustration. We understand how important timely delivery is, especially for special occasions. Please reach out to us at support@bargainmax.co.uk so we can look into this matter further and assist you. Kind Regards, Nick
Posted 1 year ago
My item has not arrived
Helpful Report
Posted 1 year ago
Hello Nicola, Thanks for leaving a review. We have tracked the order and we can see the parcel was delivered to your property on 19th Oct 2024 at 12:39 PM, Please contact us on support@bargainmax.co.uk and we will be happy to look into this for you, Kind Regards, Dan
Posted 1 year ago
Items were completely wrong and not what I ordered.
Helpful Report
Posted 1 year ago
Hello Shane, Thanks for leaving us a review. I'm sorry you have not received the correct item, I can see my colleague Bonnie has resolved this matter for you, which is wonderful news. Kind Regards Dan
Posted 1 year ago
Packaging was beaten up and the Dreamhouse slide was broken. Wont bother buying from there again, its cheap for a reason...
Helpful Report
Posted 1 year ago
Hi Chris, Thanks for leaving us a review. I'm sorry you have received a broken item, I have contacted you via email as I can see you have not contacted us so far regarding the broken Dreamhouse, and we are keen to rectify this for you, please respond to the email and we will look into this issue for you. Kind Regards Dan
Posted 1 year ago
Not very happy , it has damaged on every corner of the hero house , at first i expected to be some damage where delivery didn’t take care but it was the hole house it looked like someone else had built this and returned it previously maybe , I had nothing else to give my son for he’s birthday so I’ve kept it for him, water damage and paint damage on toy
Helpful Report
Posted 1 year ago
Hello Louise, Thanks for leaving us a review. I'm sorry you have received the parcel and this is broken, please contact us via support@bargainmax.co.uk with the order number and please provide images of the items inside the parcel. Kind Regards Dan
Posted 1 year ago
Delivery over a week late and still not received
Helpful Report
Posted 1 year ago
Hello Ashley, I can see our team are currently looking into this for you with Yodel and will provide an update within 48 hours for you, we are sorry for the inconvenience this has caused you. Kind Regards Dan
Posted 1 year ago
Present of hot wheels cars arrived with box damaged. Couldn’t wait in for delivery driver as a working parent. Parties refund offered for gift unable to be used. No response from complaints team. Won’t order again.
Helpful Report
Posted 1 year ago
Hi Yasmin, Thank you for taking the time to leave a review and I am sorry about the delay in response. I believe we have now sorted the issue but if you do need anything further please do not hesitate to get back in touch. Many thanks Dan
Posted 1 year ago
Missing an item ftom order not resolved through email no contact to refund or send item again 😕
Helpful Report
Posted 1 year ago
Hello Shannon, Thanks for leaving a review. I can see we contacted you via email yesterday at 10.56am, to discuss the missing item and to resolve this for you, but we hadn't had a response from you, I can confirm this is now being actioned and resolved for you. Kind Regards Dan
Posted 1 year ago
My item came and it was broke I emailed them a week ago and haven’t even had a reply.
Helpful Report
Posted 1 year ago
Hello Beverley, Thanks for leaving a review. I have checked our emails for the past 6 months and I cannot locate any contact from you within the last week, however, I am more than happy to help you now. I have sent you an email directly with further instructions, please complete this and send this back to me and I will be happy to investigate this further for you. Kind Regards Dan
Posted 1 year ago
Not happy with the product it looks and feels cheap but battery last 10 min then dies and my son spent all his birthday money on it and loves the colour and doesnt want to send it back but personaly im not happy with the product
Helpful Report
Posted 1 year ago
Hello Jessica, Thanks for leaving a review. I'm sorry you are not personally happy with quality of this item, and if you would like to send me a video to support@bargainmax.co.uk and attach your order number, showing the quality was below expectations, we could have a look and see if there is anything we can do to help and support you with this urgent matter? Please quote my name Dan on your email. We look forward to your response. Kind Regards Dan
Posted 1 year ago
Was not very pleased as the item ordered was not the correct one instead sent me a cheaper version of it wouldn’t buy from their again my son was looking forward to his spiderman laptop instead it was spider an friends completely two different ones nothing like description also they offered next day delivery if i ordered with in the next 2 hours but that wasn’t the case took 5 working days to come.
Helpful Report
Posted 1 year ago
Hello Mariam, Thanks for leaving a review, I'm sorry you have received an item that does not match the description that you have ordered, I have just contacted you via email directly requesting more information to try and get this resolved for you as a matter of urgency, we look forward to your response. Kind Regards Dan
Posted 1 year ago
True Toys is rated 4.6 based on 10,836 reviews