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True Toys Reviews

4.6 Rating 10,837 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,837 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

haven’t received my items or refund ordered on 2 in augest no delivery or anything
Helpful Report
Posted 4 years ago
Never received my daughters presents for her birthday, they ended up with someone else. Emailed the company 5 times .. appalling! Will not be buying again
Helpful Report
Posted 4 years ago
Hi Carmen I am very sorry to hear that you were disappointed with your recent experience. I can see that one of the team have dealt in full with your recent delivery and resolved with a refund. Once again accept our most sincere apology for this poor delivery experience. Many thanks Charlie
Posted 4 years ago
Happy with item purchased but not with BargainMax. Order item as husband sent me a link & then he would receive 10% off future orders. Tried to order something else but discount not given as both live at same address. Does not state anywhere that you have to live at a different address. Will not use again or recommend.
Helpful Report
Posted 4 years ago
The basket ball hoop kept falling off when the ball goes in
Helpful Report
Posted 5 years ago
Box damaged and not even taped out offered £5 refund for £180 product never order from here again!
Helpful Report
Posted 5 years ago
Ordered toys for my sons birthday nearly a month ago and still haven't received them, Hermes left them on my door step on the main road, I told them that they wasn't here 3 weeks ago, taking around 4 days between each reply via email.
Helpful Report
Posted 5 years ago
I had never ordered from this company before and should perhaps read reviews. It said delivery within 2 - 4 working days but this is not true I tried Live chat which says they will reply in 2 hours this does not happen I contacted Hermes with all the details they have not received the parcel yet, it is now 4 working days This was to be a present Will not order from you again or recommend Order no 2000365477
Helpful Report
Posted 5 years ago
Sent me the wrong item (again), asked me to keep the item for 20% to avoid returning. Sent item back 4 weeks ago and still waiting for refund, customer service non existent when you need them. Won't buy from them again.
Helpful Report
Posted 5 years ago
Unfortunately I still haven’t received my order. It stated next day and that was on the 7th July. It’s now 23rd July and our order still hasn’t arrived!
Helpful Report
Posted 5 years ago
Terrible communication Terrible delivery company Never got my items It took loads of chasing to get a response Better of buying elseplace
Helpful Report
Posted 5 years ago
Ordered toys 2 weeks ago for sons birthday, still not received
Helpful Report
Posted 5 years ago
Ordered a pool but was sent a plastic inflatable swan then told the pool was out of stock and I could keep the swan, which I don’t have a pool for. Ironic. I have been given a refund at least but now have to get rid of an inflatable swan. Would have rather been told the pool was out of stock from the offset.
Helpful Report
Posted 5 years ago
Item was Damaged came with holes in bike seat frame all scratched disgusting
Helpful Report
Posted 5 years ago
Product was poop. Started making weird noises then just stopped,changed batteries more then once. Went in the bin. I've had a very upset little girl.
Helpful Report
Posted 5 years ago
The photo I ordered was a remote control thomas i received a talking Gordon not happy no time to return it
Helpful Report
Posted 5 years ago
Box was damaged abs open on arrival
Helpful Report
Posted 5 years ago
Absolutely disgusting, especially Rebecca in customer service. Very rude, very intimidating and ended a chat!!
Helpful Report
Posted 5 years ago
Awful customer service, very slow delivery, and rude customer service. Rebecca H from customer services didn't care or apologise for item being 4 days late. Avoid
Helpful Report
Posted 5 years ago
All has gone completely quiet since I received my order confirmation. Reviews saying delivery next day is not the case for me and I can't get in touch with anyone or use the order tracker as it just keeps looping back. Worried that I've lost £60 now!
Helpful Report
Posted 5 years ago
I was looking to return an item, I had one reply asking if the item had been opened and then nothing since?!
Helpful Report
Posted 5 years ago
True Toys is rated 4.6 based on 10,837 reviews