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True Toys Reviews

4.6 Rating 10,856 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,856 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Sorry but I've gotta write a bad review. My parcel was "left" outside my house somewhere and went walk about because I couldnt find it. So the experience wasn't great.
Helpful Report
Posted 5 years ago
Not great tbh item I ordered was for next day delivery came 48hours later not sure if next day meant the day after next but still came damaged alot of effort to get item replaced only to be sent the same item back will just get a refund altho it has taken over a month to get to this point so in future will just steer clear
Helpful Report
Posted 5 years ago
Ordered the fisher price zebra baby walker...it arrived with the box covered in Chinese writing and warehouse dirty, the instructions also in Chinese...whilst it spoke it English the product also repeated itself in Chinese...obviously complaint made & full refund provided but I will never buy from this company again
Helpful Report
Posted 5 years ago
I ordered a dinosaur toy for my son bday 25th august payed next day delivery charge still waiting for it I phoned a few times the man I spoke to first said I'd be refunded next day delivery charge still no refund he assured me I'd have my order the next day so waited few more days before I foned back and was told the same story by another man il be refunded and would def receive my order soon still to this day I have no refund and no dinosaur my son is still asking daily when will it be here it was top of his bday list wot he wanted and the poor child still waiting and I foned few days ago and no answer for 45 mins usually less than 5 maybe 10 mins they answer I will never use bargain max ever again!!!
Helpful Report
Posted 5 years ago
Hi, I have checked the tracking for this order and can see that it was delivered within the correct timeframe. If you have any further issues, please feel free to contact us. Thanks, Customer Support.
Posted 5 years ago
Haven’t yet received it . The seller is saying he is finding out where it is but service very slow . Only replies back when I message or ask again.
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Posted 5 years ago
Over 2 weeks since I placed a next day order. Notifications package has arrived when infact it wasn't. Still no package, still offer of new order/refund...
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Posted 5 years ago
Cheap price but poor customer service and a defective toy. We ordered a toy and when it arrived the lights and sounds didn’t work. I replaced batteries but it still didn’t work. I went on their website and there is no straight forward refund process. When I eventually found the info it simply said to contact them. No link to how to contact them, so then found the form I. The website that said world respond in 1 business day. Several weeks later, still no response. I have tried again in that time and checked junk mail etc but absolutely no response. No phone number or other way to contact them, will definitely not be using again.
Helpful Report
Posted 5 years ago
Tried to purchase an item 3 times through PayPal and payment page constantly freezing. Really frustrating and kept having to check my paypal account to check payment hadn’t gone through multiple times. Very frustrating, sort it out Bargainmax! Just lost a new customer!
Helpful Report
Posted 5 years ago
Doubt it is your fault but we are still waiting for our item which was ordered on 8th August, My Hermes couldnt find us although they have been to this address many times before. Have emailed you also and no reply. Not amused at all.
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Posted 5 years ago
I order from you had an item missing wrote to customer services had nothing back and it was a missing lol arcade which is slot to go and get again
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Posted 5 years ago
Very disappointed with the service. Ordered a barbie set as a birthday present. The box arrived damaged and I contacted customer service to request a replacement , it’s been 2 weeks and no one contacted me back and no option to call them Only to raise another query. Had to buy another present at the last minute
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Posted 5 years ago
Received Jurassic World Raptor Blue Toy which appears to be broken as the injured part of the figure won't close. I have messaged Bargain Max well over a week ago and received no response back.
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Posted 5 years ago
Item arrived damaged beyond repair. Emailed customer services but I am yet to receive a response. Safe to say I want be purchasing from BargainMax again.
Helpful Report
Posted 5 years ago
The item came with the box ripped at the top and the bottom two corners damaged meaning that I could not give as a present as bought for.
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Posted 5 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Item arrived & box was absolutely trashed, daughter saw what was inside, not impressed as it was a birthday pressie for her. Emailed the company & heard nothing back.
Helpful Report
Posted 6 years ago
I ordered the 6 Pack Plastic Wpc Garden Decking Tiles on 18th May but this company still not send me the items. This company is very wicked and not trustworthy.
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Posted 6 years ago
Product arrived promptly but the led light doesn’t work and I cannot get a response to my question.
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Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Took my payment, waited over 2 weeks and was told couldn’t deliver. Little upset boy with no birthday present.
Helpful Report
Posted 6 years ago
Hi, We are very sorry about this. Please email support@bargainmax.co.uk And we will get this resolved for you! Thanks
Posted 5 years ago
Had to buy 2 of the same toy to get delivery on time or even close. The customer service person just gave me lot of excuses, but didn’t actually help with anything
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Posted 6 years ago
Bought a Hasbro Transformers: Energon Igniters Nitro Series - Optimus Prime toy on the 15th July hoping it would be plenty of time for his birthday on the 2nd August for my nephew’s birthday as I let him choose what he wanted as a present. Upon receiving the wrong product, it took a few days to get a reply and when I did, they wanted me to keep the wrong product at a discount! I said no, I told I wanted the correct product I had bought that was advertise. It then took another few days to get a reply...finally got a returns code which wasn’t a simple process, sent the parcel back on the same day I got the return code. Waited for 1 week with no update, finally they asked if I wanted a refund or replacement product. I said replacement product as long as it arrives by the end of the week in time for my nephews birthday...got an email saying they’re giving me a refund as they can’t promise delivery by then! So so so disappointed with the service, communication, no product, no surprise present for my nephew as he didn’t know I was getting him this for a present. Not a good buying experience and a waste of time chasing them with emails!
Helpful Report
Posted 6 years ago
True Toys is rated 4.6 based on 10,856 reviews