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True Toys Reviews

4.6 Rating 11,125 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,125 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Quickly delivery and ptoduct excelente quiality anf price”
True Toys 5 star review on 20th September 2025
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Posted 1 year ago
“Excellent Service Fast Delivery Highly Recommend.”
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Posted 1 year ago
“Always reliable, very good products.”
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Posted 1 year ago
“My parcel has been lost and I’m had no help at all won’t be shopping with them again”
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Posted 1 year ago
Hi Louise, thank you for your review. We're sorry to hear about the delivery issue and the frustration it's caused. We’ve already been in touch to help resolve this and are continuing to follow up. I appreciate your patience — we're committed to putting this right. Best regards, Grace
Posted 1 year ago
“Sent and arrived quickly but to be honest been so busy with outings and birthday with grandkids not had chance to get it out the box yet (sorry) 🤣🤣”
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Posted 1 year ago
“First time in using this site and my order came in perfect condition so happy that I will be using it again”
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Posted 1 year ago
“Really good prices, easy to order & arrived in super fast time, well packaged.”
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Posted 1 year ago
“Placed an order on 7th September and still received items. No update from Evri. 😡😡”
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Posted 1 year ago
Hi Victoria, Thank you for your feedback. We're very sorry to hear about the delay with your order. We understand how frustrating this is and appreciate you bringing it to our attention. We’ve reached out to you directly to resolve the issue and are currently following up with our delivery partner for an update. Please rest assured, we’re doing everything we can to get this sorted for you as soon as possible. Thank you for being so patient, and our sincere apologies for the inconvenience caused. Kind regards, Grace
Posted 1 year ago
“Undeniably great value with the huge range of products. We came across BargainMax via a paid search ad. We’d never heard of them before, checked reviews, checked Facebook etc and felt confident to buy. We were not disappointed!! Fantastic value, and quick to ship. The bike was in perfect condition, boxed, everything you’d expect from a quality retailer. Would highly recommend and would happily shop again.”
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Posted 1 year ago
“Quick delivery, very pleased from start to finish.”
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Posted 1 year ago
“I paid for a next-day delivery. I made the order before 1pm on a Thursday. I did not receive it till Monday. Great!”
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Posted 1 year ago
Hi Camille, we’re sorry your order didn’t arrive as expected. We understand how frustrating it is to pay for next-day delivery and not receive your item on time, especially when you placed the order before the cutoff. Please accept our apologies for the delay. This isn’t the level of service we aim to provide, and we’re currently reviewing what went wrong to help prevent this in the future. If you haven’t already been in touch. Thank you for your feedback; it helps us improve continuously. Kind regards, Grace
Posted 1 year ago
“On Monday 1st September I ordered the VIRO Cafe Racer electric bike for my sons birthday that was on the Saturday and the delivery window was 2 to 4 days, I kept an eye on the delivery tracker and by the Friday there had been no update from the carrier Evri to even confirm they had received my parcel so I rang Bargain Max only to be told the parcel had been lost in transit. I was offered a refund or a replacement so be cause the price was very good i went for a replacement and this time i received an update from Evri confirming they had the parcel however up to today ( 15th September ) i still haven't received the item so again i rang customer service at Bargainmax to be told the parcel had been lost a 2nd time. This time i asked for a refund to be told that due to the fact they had swapped over to a new system that my refund will take up to 7 days, This is extremely poor service and the final insult is the delay on the refund.”
Helpful Report
Posted 1 year ago
Hi Terry, We're truly sorry for the frustration and inconvenience you've experienced. We completely understand how upsetting this must have been, especially with it being a birthday gift for your son and the multiple delivery failures that followed. This falls short of the level of service we aim to provide. Unfortunately, it’s clear that the situation with the courier fell short not just once, but twice, and we take full responsibility for that. While we did our best to resolve it quickly with a replacement and then a refund, we understand how disappointing and unacceptable this experience has been, especially with the added delay during our system update. Please accept our sincerest apologies for the entire experience. Your feedback has been shared with both our team and the delivery partner involved to ensure we take steps to avoid this happening again. We’d really appreciate the chance to restore your confidence in us. Best regards, Grace
Posted 1 year ago
“Fast delivery. Great price. Very simple to put together”
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Posted 1 year ago
“Excellent experience shopping with BargainMax. The toy I ordered arrived safely and speedily - I ordered next day delivery on Friday and it arrived on Saturday. Different company, but I also want to recognise the Evri delivery driver who carefully hid the parcel as I wasn’t at home.”
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Posted 1 year ago
“Lovely house much bigger than I thought my grandson will love it 🥰”
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Posted 1 year ago
“Very competitive price for the swing ball. Speedy delivery way before original delivery date.”
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Posted 1 year ago
“Great price, and fast delivery I would certainly use again”
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Posted 1 year ago
“fantastic product and quick delivery thankyou”
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Posted 1 year ago
“Excellent Rainbow High doll and quick delivery will definitely be ordering again”
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Posted 1 year ago
“Very good price”
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Posted 1 year ago
True Toys is rated 4.6 based on 11,125 reviews