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True Toys Reviews

4.6 Rating 11,125 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,125 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Always managed to get great toys at a bargain price”
Helpful Report
Posted 1 year ago
“Delivered on time and no problems with bike”
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Posted 1 year ago
“I have always found bargainMax prices to be the best and have always had prompt and reliable delivery.”
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Posted 1 year ago
“Toys were cheap, cheerful and in good condition. If you are buying make sure it is not a gift and you do not need to make a return as they make it difficult for you. Plus you need to have the money to return large items which could be minimum £100 depending on how heavy the item is.”
Helpful Report
Posted 1 year ago
Hi Symone, Thank you for your feedback – we’re glad to hear you found the toys to be cheerful, good value, and in great condition! We’re sorry to hear that your experience with returns wasn’t as smooth as expected. We understand that returning larger items can be costly, and we’re always looking for ways to improve the process. Our return policy aims to be as transparent as possible, but we do appreciate your comments and will take them on board as we continue to refine our service. If you’d like to discuss your concerns further or need assistance with a specific order, please don’t hesitate to reach out to our customer care team – we’re here to help. Best regards, Grace
Posted 1 year ago
“It says it in the name BargainMax! Best place to grab toys at bargain prices. Fast delivery great customer service if you need get with orders or returns. My go to place for those bulky Christmas toys that are delivered free”
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Posted 1 year ago
“Excellent range of toys and super service. Thank you”
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Posted 1 year ago
“Was a gift parents very happy”
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Posted 1 year ago
“Excellent in every way!”
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Posted 1 year ago
“Bought a swimming pool waited for delivery then they changed delivery to 4 weeks further away then cancelled the order without reason, very disappointing service and communication won't use again”
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Posted 1 year ago
Hi Sean, thank you for your review. We’re really sorry to hear about your recent experience and completely understand your frustration. This isn’t the level of service we aim to provide, and we apologise for the delay and unexpected cancellation of your order. Sometimes supplier or stock issues can occur unexpectedly, and while this doesn’t excuse the inconvenience, we should have communicated better throughout the process. Your feedback is very important to us, and we’re reviewing this internally to help prevent similar situations in the future. If there’s anything we can do to help resolve this for you now, please don’t hesitate to reply to our email for a smooth resolution. Kind regards, Grace
Posted 1 year ago
“Bargain max Bargain prices and fast delivery...whatmore could you want??”
Helpful Report
Posted 1 year ago
“Good toys dig brand at a good price”
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Posted 1 year ago
“Didn't have any issues with purchase or with what I bought”
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Posted 1 year ago
“Excellent service!”
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Posted 1 year ago
“Terrible service!! Parcel came unwrapped daughter saw her present!! When I came to complain they just said they will learn from it! Gutted £150 bike too!!”
Helpful Report
Posted 1 year ago
Hi Lauren, Thank you for leaving a review. We’re really sorry to hear about your experience — we completely understand how upsetting this must have been, especially with such a special gift. Please accept our sincere apologies that the bike arrived without appropriate packaging and that it spoiled the surprise for your daughter. This is absolutely not the experience we want any of our customers to have, especially on a significant purchase like this. While we did take your feedback on board at the time, we also want to make sure you feel properly looked after. If there’s anything further we can do to make this right, please don’t hesitate to get in touch with our customer service team. Kind regards, Grace
Posted 1 year ago
“Great value for money”
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Posted 1 year ago
“Excellent service and goods”
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Posted 1 year ago
“I am so glad to have stumbled across this website whilst looking for the little people caravan for my Son. It was the cheapest I’d found it and delivery was great! Really pleased with my purchase and will be sure to use this site in the future. Thank you!”
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Posted 1 year ago
“Great price on time delivery excellent quality”
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Posted 1 year ago
“First time purchasing from Bargainmax, i was pleasantly surprised that everything was exactly how shown and arrived on time for when I needed it, would definitely recommend purchasing from them...excellent 👍⭐️⭐️⭐️⭐️⭐️”
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Posted 1 year ago
“I love bargain max as really nice stuff and good price and product”
Helpful Report
Posted 1 year ago
True Toys is rated 4.6 based on 11,125 reviews