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True Toys Reviews

4.6 Rating 11,125 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,125 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Lovely gift for my grandaughter. She will love the dolls house. Good quality. Great value. Quivk delivery. Overall very good service.”
Helpful Report
Posted 1 year ago
“Buying 3 tins I actually thought I'd get the 3 different tins not just 3 the same who ever picked the order has no common sense”
Helpful Report
Posted 1 year ago
Hi Steven, Thank you for taking the time to leave your review. We're happy to accept any items that you no longer require and that are returned to us. I have sent you the return details directly. Should you require any further assistance, please don't hesitate to get in touch. Regards, Londani
Posted 1 year ago
“I visited the online store looking for two sooters for 2 of my sons. The website said I neded to spend a min of £30 to use Klarna so I got an additional toy. An error message ocurred saying that the additional toy was out of stock so I removed it from my basket and added a costume and a pack of batteries, keeping the 2 scooters. I checked out looking forward to receiving the products only to find two order numbers had been raised with total of 4 scooters. I wattsapped traight away asking for the initial one to be cancelled and was told I had to refuse delivery. Evri didnt bother to knock the door and just left on doorstep. Second order arrived missing the batteries!!!!!!!! I have four cooters but only need 2 and have paid for a pack ogf batteries that never arrived. Don{t bother using thi website they are useless.”
Helpful Report
Posted 1 year ago
Hi Tanya, Thank you for leaving your review. I'm sorry to hear abou the experience you've had with us. I'm glad I was able to speak with you and I appreciate you allowing us to make things right. Should you require any further assistance, please don't hesitate to get in touch. Regards, Londani
Posted 1 year ago
“Great value, good purchase, fast delivery would recommend”
Helpful Report
Posted 1 year ago
“I was very disappointed as the bag zip broke and so now the bag does not zip back up”
Helpful Report
Posted 1 year ago
Hi Kristina, Thank you for taking the time to leave your review. I’m really sorry that your item didn’t meet expectations. We’ve reached out to you directly because we care about your experience and want to make this right. Please get back to us when you’re able, we’re here to help. If you need anything else in the meantime, please don't hesitate to get in touch. Kind regards, Londani
Posted 1 year ago
“Damaged packaging looked like it had been opened and taped back together.”
Helpful Report
Posted 1 year ago
Hi Stephanie, We’re very sorry to hear that your parcel arrived with damaged packaging. That’s certainly not the experience we want for our customers. It’s possible the package was affected in transit, but we completely understand how concerning it is to receive something in that condition. We’ve already reached out to you directly to resolve this and ensure everything is in order. If any part of the item itself is damaged or missing, please don’t hesitate to send us some photos so we can assist you further. We appreciate your feedback; it helps us work with our couriers to improve future deliveries. Kind regards, Grace
Posted 1 year ago
“Very pleased with my purchase the Annabelle doll batteries never came but more than happy with purchase”
Helpful Report
Posted 1 year ago
“Easy site to navigate. Great selection. Great communication through out.”
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Posted 1 year ago
“Well laid out website. Good range and competitive prices. Goods arrived well packed and in just a few days.”
Helpful Report
Posted 1 year ago
“Amazing toy company everything you need for every occasion excellent quality toys, at affordable prices,simple checkout and a great choice of payment methods, superfast deliver, highly recommended”
Helpful Report
Posted 1 year ago
“Good, clear website Everything arrived on time and as requested”
Helpful Report
Posted 1 year ago
“Great service as usual amazing prices and super fast delivery”
Helpful Report
Posted 1 year ago
“The thing came on time and wad exactly what I asked for, I just didn't need it anymore and sent back. My refund was dealt with accordingly. I had to pay for the return which was expensive but it is what it is.”
Helpful Report
Posted 1 year ago
Hi Emma, Thank you for your feedback. We're glad to hear that your order arrived on time and was exactly what you expected. We're sorry to hear that the return shipping cost was a frustration. We understand that it can be disappointing. While our return policy does require customers to cover return shipping unless the item is defective or incorrect, we truly appreciate you following the process and are glad your refund was handled smoothly. If there's anything we can do to improve your experience in the future, please don’t hesitate to reach out. We value your business and hope to serve you again under better circumstances. Best regards, Grace
Posted 1 year ago
“Fast delivery but unfortunately the box was squashed and creased, would not have been that bothered but I bought it for a gift.”
Helpful Report
Posted 1 year ago
“Excellent price, product delivered quickly, looks good quality. Bought for granddaughters birthday and not given to her yet but I'm sure she will love it.”
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Posted 1 year ago
“Fantastic shop to buy from… not too expensive, delivered within reasonable timeframe, great choice and quality of items”
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Posted 1 year ago
“good bargain on some producs one or two cheper elswer”
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Posted 1 year ago
“Received swing ball for grandaughter ,best price i could find , arrived on time, item as expected , would use BARGAIN MAX again, I wpuld certainly recomendto my freinds from my first experiance.”
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Posted 1 year ago
“Great service, lovely item for Grandaughter”
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Posted 1 year ago
“Amazing - great service and quick delivery”
Helpful Report
Posted 1 year ago
True Toys is rated 4.6 based on 11,125 reviews